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Added 26 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oshawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 26 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 26 mins ago
W
(CAN) Customer Service Manager
Walmart
Tsawwassen, BC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 26 mins ago
SN
Seasonal Team Member, CrossIron Mills
Saje Natural Wellness | Retail
AB · Rocky View County, Alberta
- Contract
…there. </p><h3><br>The impact you'll make:</h3><p>Reporting to the Store Manager, Retail Team Members drive our mission first-hand with our customers: you connect people to the healing…
Added 41 mins ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 41 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits,…
Added 41 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient…
Added 56 mins ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
…This is a key leadership role responsible for all maintenance operations, compliance, and team development in a fast-paced hospitality…
Added 1 hour ago
W
(CAN) customer Service Manager
Walmart
Uxbridge, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
W
Customer Service Manager
Walmart
Port Hawkesbury, NS
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Pillar 5 brings together several initiatives and projects involving business, financing, credit, operations, technology, data and transformation teams. You work closely with the Pillar 5…
Added 1 hour ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 1 hour ago
NB
Branch Administrator
National Bank of Canada
Oakville, ON
- Full-time
…responsible for the smooth functioning of day-to-day administrative operations, in accordance with the policies and procedures in…
Added 2 hours ago
BOH Management - Kitchen Manager
Northland Properties
Brooks, AB
As a Kitchen Manager, you are responsible in supporting the General Manager in overall restaurant operations, execution, management, and supervision of staff. You will also be responsible…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Newmarket, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Surrey, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 2 hours ago
H
Manager Trainee
Hertz
Whitby, ON
- Full-time
The Manager in Training program provides hands-on-training in: Sales, Operations, Customer Service, finance, fleet management and people management. This position has a clearly defined…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Goderich, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
North Battleford, SK
- Full-time
Ability to assist in implementing all merchandising and marketing programs.
Added 2 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Pointe-Claire, QC
- Contract
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Surrey, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 3 hours ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
As the Human Resources Administrator, you will support daily HR operations under the direction of the Human Resources Manager. You will assist with human resources functions, perform…
Added 3 hours ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Sherwood Park, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 3 hours ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Rocky View No 44, AB · Rocky View County, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…

ProPharma

Medical Information Specialist - Life Science Graduate

Windsor, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Essential Functions Include:Medical Information service delivery

Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma’ s pharmaceutical clients.
Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance
Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General
Provides after-hours coverage on a rotated basis subject to business requirements.
Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
Complies with the Company’s health and safety policies.
Other activities as assigned as delegated by the Manager.

Qualified candidates must have:

Life science degree
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
Ability to write in a fluent and grammatically correct manner in the target language for the role
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills.
Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback and able to take responsibility for work allocated.
Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.

Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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More about this job

Responsibilities

The Medical Information Specialist responds to medical and safety inquiries from consumers and healthcare professionals while ensuring accurate documentation of adverse events and product complaints. They maintain quality standards and adhere to regulatory requirements and internal SOPs when providing information on pharmaceutical products.

Requirements

Candidates must possess a life science degree and have a working knowledge of medical terminology, pharmacology, and industry regulations. Strong communication, analytical, and organizational skills are required to manage inquiries and documentation effectively.

Skills

Medical information
Pharmacovigilance
Regulatory compliance
Adverse event reporting
Data documentation
Communication skills
Medical terminology
Pathophysiology
Pharmacology
Critical thinking
Analytical ability
Multitasking
Microsoft Office
Adobe Acrobat
Document management systems

Visa sponsorship

Not detected in the job text

Keywords

Medical Information
Pharmacovigilance
Regulatory Sciences
Clinical Research
Quality Assurance
Adverse Events
Product Complaints
Life Science
Biotech
Pharmaceutical
SOP
Data Privacy
Inquiry Handling
Medical Terminology
Pathophysiology
Pharmacology
Microsoft Office
Adobe Acrobat
Document Management
Compliance

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