Find work in Canada.

588,947 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
CI
Senior Lease Analyst (6-Month Contract)
Colliers International
Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
Added 10 mins ago
B
Customer Service Representative
BMO
Deer Lake, NL
- Part-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 10 mins ago
M
Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…
Added 10 mins ago
M
Director Financial Risk
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Financial Risk Oversight team has overall responsibility within Group Risk Management to provide independent oversight of risk taking and risk mitigation activities related to market…
Added 11 mins ago
KP
Temporary Literacy Basic Skills (Get Set Program)/ Prior Learning Assessment and Recognition (PLAR) Instructor
Kawartha Pine Ridge District School Board
Peterborough, ON
- Temporary
…homelessness, medical and disability issues, learning disabilities, financial support by connecting them to appropriate community…
Added 11 mins ago
BI
Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Are you passionate about manufacturing ERP systems, financial processes, and continuous improvement? Are you looking to play a key role in a large-scale transformation initiative that will…
Added 25 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Brampton, ON
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 25 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
L'annonciation, QC · Rivière-Rouge, QC
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 25 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Grand Falls, NB
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…
Added 25 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Winnipeg, MB
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…
Added 25 mins ago
GT
Cashier (Full-Time)
Giant Tiger
Winnipeg, MB
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…
Added 25 mins ago
H
Manager Primary Health Care Northeast 3
HealthCareersInSask.ca
Shellbrook, SK
- Full-time
Has demonstrated strong critical thinking, financial and analytical skills
Added 25 mins ago
AC
Member Service Representative I (Part-time, Permanent) Winkler
Access Credit Union
Winkler, MB
- Part-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 25 mins ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Act as the primary project leader and customer representative for assigned projects, developing and maintaining project execution plans, schedules, resource plans, procurement strategies…
Added 40 mins ago
NB
Financial Service Representative
National Bank of Canada
Sherbrooke, QC
- Full-time
A career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners…
Added 40 mins ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 40 mins ago
NB
Banking Advisor Mutual Fund Representative
National Bank of Canada
Longueuil, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 40 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
Act as the primary project leader and customer representative for assigned projects, developing and maintaining project execution plans, schedules, resource plans, procurement strategies…
Added 40 mins ago
P
Customer Success Representative
Prophix
Remote, Canada
- Remote
Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so…
Added 40 mins ago
Construction Manager (Jansen Stage 2)
BHP
Canada
…delivery at the Jansen site and acts as the primary site-based representative for the…
Added 55 mins ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams…
Added 55 mins ago
TE
Inside Sales Representative
Titan Environmental Containment & Titan USA
Burlington, ON
- Full-time
Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Burlington, ON by building strong customer relationships, identifying sales…
Added 56 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Toronto, ON · Vaughan, ON
- Part-time
…work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether…
Added 1 hour ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Extensive experience with financial and operational data analysis & modelling, measurement reporting, and data presentation, to present and support strategic and financial decision making…
Added 1 hour ago
R&
ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…

Prophix

Customer Success Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience in Customer Success, Account Management, or another customer-facing SaaS role (typically 2 to 5 years), including managing a portfolio of accounts at the same time
Posting language: English
Posted: Nov 4, 2026

Original job description

See What You Can Do With Prophix

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.

We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.

As a Customer Success Representative, you own the relationship with an assigned book of customer accounts, with a focus on re-engaging customers whose adoption has slipped and bringing them back to real value from Prophix. You are accountable for retention and growth across your book, measured by Gross Retention Rate (GRR), Net Retention Rate (NRR), and steady, regular contact with every account.

You will partner with Sales, Professional Services, Product Adoption, Marketing, and Finance, advocating for your customers internally while running proactive, data-driven outreach that moves them toward their goals.

What You Will Do

Own your book

Act as the main point of contact for an assigned book of customer accounts, building trust through regular check-ins and responsive communication
Keep every account engaged, with no more than 60 days between meaningful touchpoints, and use health and renewal data to decide where your time goes first
Learn each customer's goals and use cases so you can tie the product to the outcomes they care about

Re-engage and retain

Reach out proactively to customers who are less engaged, and work out whether the issue is product fit or adoption before you decide how to respond
Build and run success plans that increase adoption and value realization, covering onboarding for new users, training and product adoption sessions, and advocacy programs, and flag where additional training or support would help
Run the defined plays and escalation processes for high-risk accounts, addressing customer concerns and objections to secure renewals
Drive each renewal through proactive engagement and by reinforcing the value the customer is getting from Prophix

Grow your accounts

Use customer health data, usage trends, and gap or needs analysis to identify upsell and cross-sell opportunities within your book
Qualify expansion leads and pass them to Sales

Partner across Prophix

Collaborate with Professional Services, Product Adoption, and Customer Sales teams to strengthen engagement and retention for your assigned customers
Advocate for your customers internally, sharing their feedback and insights with Product, Marketing, and Experience teams to inform improvements
Perform other related duties as required by the team

Requirements

What You Will Bring

If this role excites you but you don't meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.

Required Qualifications

Post-secondary diploma or degree in business, finance, accounting, or a related field, or equivalent practical experience managing customer accounts in a SaaS or financial software environment
Experience in Customer Success, Account Management, or another customer-facing SaaS role (typically 2 to 5 years), including managing a portfolio of accounts at the same time
A track record of driving renewals and reducing churn, with the ability to speak specifically to the retention results you personally owned
Strong analytical skills, with the ability to read customer health data, usage trends, and renewal pipelines to drive insights and address process gaps
Strong communication and presentation skills, with the ability to adapt your tone to your audience and present confidently to senior stakeholders, including CFOs, VPs, and other finance leaders
Effective time management and strong organizational skills, with the ability to manage multiple clients concurrently and build systems that keep every account on track
A problem-solving approach that finds the root cause before acting, including telling product-fit issues apart from adoption issues
Ability to work independently and to collaborate with Sales, Professional Services, Product Adoption, and Marketing
Passion for Customer Success, with the persistence to keep re-engaging quiet customers over months
Comfort using AI tools responsibly to support tasks such as research, drafting, or data review, and the curiosity to keep learning new tools and approaches as technology evolves
Must be legally entitled to work in the country where this role is located

Preferred Qualifications

Academic or practical knowledge of Accounting and/or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation) is preferred
Background in financial software, FP&A, ERP, or adjacent fintech or SaaS
Hands-on experience with customer success or CRM tools such as Gainsight, Salesforce, or ChurnZero
Experience building formal success plans with measurable milestones, or running gap or needs analysis to qualify expansion opportunities

What Success Looks Like

Within 30 days: You know Prophix's product, tools, and team, you have reviewed health and renewal dates across your book, and you have made first contact with your highest-priority accounts
Within 90 days: You run your book independently, with every account touched in the last 60 days, success plans in place for your lower-adoption customers, and proactive outreach underway on upcoming renewals
Within 6 months: You are moving retention and growth across your accounts, with expansion leads qualified and passed to Sales, and you are contributing ideas that improve how the team re-engages lower-adoption customers

Benefits

Why Join Prophix?

Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You'll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centered work. You'll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.

We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.

What's Included for You?

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what's next

Compensation

The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

Apply Now!

If this feels like the right environment for you, we'd love to meet you and help you build your career as a Phixer!

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we'll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we'll be happy to accommodate.

Apply About employer

More about this job

Responsibilities

Manage an assigned portfolio of customer accounts, maintaining regular contact, improving adoption, addressing at-risk accounts, and driving renewals and retention. Use customer health and usage data to identify expansion opportunities, qualify leads for Sales, and share customer feedback with internal teams.

Requirements

Requires a post-secondary diploma or degree in business, finance, accounting, or a related field, or equivalent practical experience, and typically 2–5 years in Customer Success, Account Management, or another customer-facing SaaS role. Candidates should demonstrate retention and renewal results, analytical and communication skills, strong organization, problem-solving ability, cross-functional collaboration, and comfort using AI tools responsibly.

Skills

Customer Success
Account Management
Customer Retention
Renewal Management
Churn Reduction
Customer Engagement
Customer Re-Engagement
Customer Adoption
Success Planning
Data Analysis
Customer Health Analysis
Upselling and Cross-Selling
Needs Analysis
Stakeholder Communication
Time Management
Responsible AI Tool Use

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Mental Health Coverage
Parental Leave Top-Up
Annual Wellness Allowance
Paid Vacation
Paid Sick Time
Social Events and Team Activities
Environmental, Social, and Governance Initiatives
Quarterly Town Halls and Kickoffs

Visa sponsorship

Not detected in the job text

Keywords

Prophix One
Financial Performance Platform
Customer Success
SaaS
Financial Software
Account Management
Customer Retention
Gross Retention Rate
Net Retention Rate
Renewal Management
Churn Reduction
Customer Health Data
Usage Trends
Success Plans
Product Adoption
Onboarding
Customer Training
Upselling
Cross-Selling
Gap Analysis
Needs Analysis
Salesforce
Gainsight
ChurnZero
Accounting
Financial Planning and Analysis
Enterprise Resource Planning
Artificial Intelligence
Forecasting
Budgeting

Report this job