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Executive Assistant, BDO Global
BDO
Toronto, ON
- Full-time
Lead or coordinate defined small-scale projects and improvement activities on behalf of the Executives, taking responsibility for planning, coordination and follow-through within an agreed…
Added 6 mins ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
We are seeking a Head of Trading that will lead the evolution of Pender’s trading capabilities across equities, fixed income and derivatives, building the people, technology, processes and…
Added 6 mins ago
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Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
…Planning, Buying, Allocation and Pricing workflows. As the Senior Lead Data Visualization Engineer / Lead Data Visualization Engineer, Product Business Technology, you will maximize the…
Added 6 mins ago
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Community Services Librarian
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
Located in Baker Lake and reporting to Manager, Public Library Services, the Community Services Librarian is the primary contact at NPLS for community librarians across Nunavut requiring…
Added 6 mins ago
Marketing Manager (Canada)
Atreides
Vancouver, BC
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Uxbridge, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
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Director Medical Imaging Services Saskatoon
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…system leaders to achieve our province’s healthcare goals. Reporting to the Executive Director, Diagnostic Imaging, the Director is responsible for contributing to the development and…
Added 7 mins ago
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Advisor, Indigenous Programs (Coastal GasLink Phase 2)
Raise
Vancouver, BC
- Full-time
…strong, collaborative relationships built on trust and respect. Reporting to the Team Lead and Manager, Indigenous Programs, the successful candidate will play a key role in program…
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Team Lead, Operations (Overnights)
Sobeys
Whitby, ON
- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
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Assistant Store Manager - Smart Centers Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 7 mins ago
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Academic Coordinator, Nursing & Health Studies (UG)
Athabasca University
Athabasca, AB
- $62,630 to $112,525 USD / year
- Full-time
…that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research, and chart rewarding, lifelong careers. The Faculty of…
Added 7 mins ago
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Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Reporting to the Senior Advisor, Partnerships and Technical Quality, the Senior Humanitarian Advisor is responsible for providing high-quality technical support to humanitarian projects and…
Added 7 mins ago
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Inventory Coordinator
FMi Logistics Inc.
Calgary, AB
- Full-time
…receiving, and day-to-day floor coordination, including acting lead-hand coverage when…
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Search Lead
Adelphi Group
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 7 mins ago
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Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 7 mins ago
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Vehicle Inspection Specialist
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- Full-time
…automotive apprentice or in a related automotive operations role. Reporting to the Operations Manager and accountable to the Vehicle Inspection Team Lead, the VIS is responsible for…
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OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Lead the overarching social media strategy and organic channel management across Instagram, Facebook, LinkedIn, TikTok, YouTube, and X, driving brand growth, engagement, and community…
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Sr. Specialist, Risk Oversight and Policy Support
Manulife
Toronto, ON
- Full-time
…recorded calls and emails completed, and reviews monthly scorecard reporting, identifying trends and potential Sales Practices concerns, and works closely with District VPs, Regional VPs,…
Added 21 mins ago
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LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
Airdrie, AB
- Part-time
Exercises sound nursing judgment by reporting any change in resident’s status in a timely manner to the Director of Wellness as necessary, and takes appropriate action
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Director Major Capital Projects 1
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…organizational priorities and provincial health system goals. Reporting to the Executive Director, Capital Planning and Major Capital Projects, the Director provides leadership across the…
Added 21 mins ago
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Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Reporting to the Provincial Manager, Healthy Future Sask, the Biobank Specialist is a provincial position responsible for the design, development, implementation, training, management,…
Added 21 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 21 mins ago
Senior Project Coordinator
Scotiabank
Toronto, ON
…focused on strong project coordination, financial management, reporting, and stakeholder support, while progressively building delivery management capabilities such as integrated planning,…
Added 21 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
Working closely with Regional Director/Market Lead to analyze market opportunities and develop appropriate business development, referral and partner inclusive strategies

Prophix

Customer Success Representative

Remote, Canada

Remote

The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada.

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Job details

Pay: The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada.
Workplace: Remote
Experience: Experience in Customer Success, Account Management, or another customer-facing SaaS role (typically 2 to 5 years), including managing a portfolio of accounts at the same time
Posting language: English
Posted: Nov 4, 2026

Original job description

See what you can do with Prophix

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.

We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.

As a Customer Success Representative, you own the relationship with an assigned book of customer accounts, with a focus on re-engaging customers whose adoption has slipped and bringing them back to real value from Prophix. You are accountable for retention and growth across your book, measured by Gross Retention Rate (GRR), Net Retention Rate (NRR), and steady, regular contact with every account.

You will partner with Sales, Professional Services, Product Adoption, Marketing, and Finance, advocating for your customers internally while running proactive, data-driven outreach that moves them toward their goals.

What You Will Do

Own your book

Act as the main point of contact for an assigned book of customer accounts, building trust through regular check-ins and responsive communication.
Keep every account engaged, with no more than 60 days between meaningful touchpoints, and use health and renewal data to decide where your time goes first.
Learn each customer’s goals and use cases so you can tie the product to the outcomes they care about.

Re-engage and retain

Reach out proactively to customers who are less engaged, and work out whether the issue is product fit or adoption before you decide how to respond.
Build and run success plans that increase adoption and value realization, covering onboarding for new users, training and product adoption sessions, and advocacy programs, and flag where additional training or support would help.
Run the defined plays and escalation processes for high-risk accounts, addressing customer concerns and objections to secure renewals.
Drive each renewal through proactive engagement and by reinforcing the value the customer is getting from Prophix.

Grow your accounts

Use customer health data, usage trends, and gap or needs analysis to identify upsell and cross-sell opportunities within your book.
Qualify expansion leads and pass them to Sales.

Partner across Prophix

Collaborate with Professional Services, Product Adoption, and Customer Sales teams to strengthen engagement and retention for your assigned customers.
Advocate for your customers internally, sharing their feedback and insights with Product, Marketing, and Experience teams to inform improvements.
Perform other related duties as required by the team

What You Will Bring

If this role excites you but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.

Required Qualifications

Post-secondary diploma or degree in business, finance, accounting, or a related field, or equivalent practical experience managing customer accounts in a SaaS or financial software environment
Experience in Customer Success, Account Management, or another customer-facing SaaS role (typically 2 to 5 years), including managing a portfolio of accounts at the same time
A track record of driving renewals and reducing churn, with the ability to speak specifically to the retention results you personally owned
Strong analytical skills, with the ability to read customer health data, usage trends, and renewal pipelines to drive insights and address process gaps
Strong communication and presentation skills, with the ability to adapt your tone to your audience and present confidently to senior stakeholders, including CFOs, VPs, and other finance leaders
Effective time management and strong organizational skills, with the ability to manage multiple clients concurrently and build systems that keep every account on track
A problem-solving approach that finds the root cause before acting, including telling product-fit issues apart from adoption issues
Ability to work independently and to collaborate with Sales, Professional Services, Product Adoption, and Marketing
Passion for Customer Success, with the persistence to keep re-engaging quiet customers over months
Comfort using AI tools responsibly to support tasks such as research, drafting, or data review, and the curiosity to keep learning new tools and approaches as technology evolves
Must be legally entitled to work in the country where this role is located

Preferred Qualifications

Academic or practical knowledge of Accounting and/or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation) is preferred
Background in financial software, FP&A, ERP, or adjacent fintech or SaaS
Hands-on experience with customer success or CRM tools such as Gainsight, Salesforce, or ChurnZero
Experience building formal success plans with measurable milestones, or running gap or needs analysis to qualify expansion opportunities

What Success Looks Like

Within 30 days: You know Prophix’s product, tools, and team, you have reviewed health and renewal dates across your book, and you have made first contact with your highest-priority accounts
Within 90 days: You run your book independently, with every account touched in the last 60 days, success plans in place for your lower-adoption customers, and proactive outreach underway on upcoming renewals
Within 6 months: You are moving retention and growth across your accounts, with expansion leads qualified and passed to Sales, and you are contributing ideas that improve how the team re-engages lower-adoption customers

Why Join Prophix?

Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You’ll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centered work. You’ll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.

We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.

What’s Included for You?

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

Compensation

The total target compensation range for this role is $82,000 CAD to $90,000 CAD, in accordance with applicable pay transparency laws in Canada. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

Apply Now!

If this feels like the right environment for you, we’d love to meet you and help you build your career as a Phixer!

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.

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More about this job

Responsibilities

The Customer Success Representative manages an assigned book of accounts to drive retention, growth, and product adoption. They act as the primary point of contact, building success plans and proactively engaging customers to ensure value realization.

Requirements

Candidates should have 2 to 5 years of experience in SaaS customer success or account management and a post-secondary degree in business, finance, or a related field. Strong analytical, communication, and problem-solving skills are required to manage portfolios and drive renewal outcomes.

Skills

Customer success
Account management
SaaS
Retention
Data analysis
Communication
Presentation
Time management
Problem-solving
Financial software
CRM
Salesforce
Gainsight
ChurnZero
Upselling
Cross-selling

Benefits

Health coverage
Dental coverage
Vision coverage
Mental-health coverage
Retirement savings
Parental leave top-up
Annual wellness allowance
Paid time off
Social events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
Financial Performance Platform
Retention
GRR
NRR
Upsell
Cross-sell
CRM
Gainsight
Salesforce
ChurnZero
FP&A
ERP
Fintech
Data-driven
Renewal
Customer Engagement
Prophix One
AI-enabled
Business
Finance
Accounting
Planning
Budgeting
Forecasting
Consolidation
Success Plans
Portfolio Management

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