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Added 3 mins ago
shift supervisor - Store# 80972, 8985 COMMERCIAL ST.
Starbucks Coffee Company
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shift supervisor - Store# 51236, 850 Wellington Road South
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Prophix

Manager, Services North America

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: The total target compensation for this role is $140,000 CAD to $160,000 CAD, in accordance with applicable pay transparency laws.
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

See What You Can Do With Prophix

At Prophix, we're building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.

We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster.

As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands-on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. This is a hybrid role based in the Greater Toronto Area.

Requirements

What You Will Do

Delivery Management

Own end-to-end delivery across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across North America
Oversee active implementation projects - participate in weekly status calls, track progress against project plans, remove blockers, and hold the team accountable to delivery timelines and milestones
Drive consistent use of project planning and delivery management tools across the team to maintain visibility, forecast capacity, and report on portfolio health
Maintain delivery quality, margin, and client satisfaction metrics across the NA portfolio
Serve as the senior escalation point for engagement risks, scope challenges, and client issues
Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan
Own and evolve delivery methodology, tooling, and process standards for the NA PS organization, so consultants can ramp and deliver consistently without leaning on you for every judgment call

People Management

Hire, onboard, develop, and retain a team of Professional Services consultants across North America
Conduct regular 1:1s, performance reviews, and career development conversations
Provide hands-on coaching on delivery quality, client communication, and technical problem-solving
Collaborate with the PS leadership team on capacity planning, resource allocation, and cross-regional alignment

Client & Stakeholder Engagement

Build trusted advisor relationships with key NA client stakeholders, including CFOs, controllers, and FP&A leaders
Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience across the NA market
Represent PS in pre-sales conversations where delivery credibility and scoping input are required

What You Will Bring

We hire for potential as much as experience. If this role excites you but you don't check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

Bachelor's degree in Accounting, Finance, Business, or a related discipline from an accredited college or university
5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software environment
2+ years managing or leading a team, with demonstrated ability to develop people and drive performance
Proven track record delivering complex, multi-stakeholder software implementations on time and within scope
Strong project management discipline - experienced overseeing concurrent implementations using structured planning tools (e.g. MS Project, Smartsheet, monday.com, or similar); comfortable running status calls, managing risks, and driving projects to completion
Exceptional written and verbal communication skills - able to translate complex delivery situations into clear, concise updates for clients, consultants, and senior leadership
Self-starter with a high degree of ownership - comfortable setting direction, identifying what needs to be done without being told, and driving initiatives through to completion in a fast-moving environment
Demonstrated use of AI tools to improve team productivity, streamline processes, or enhance delivery quality; comfortable embedding AI-assisted workflows into day-to-day operations
Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes
Based in the Greater Toronto Area and able to work in-office a minimum of two days a week. Ability to travel to client sites for key engagement milestones as needed
Legally entitled to work in Canada. Able to travel domestically and internationally as required and hold a valid passport

Preferred Qualifications

Direct experience implementing CPM or FP&A platforms (e.g. Prophix, Anaplan, OneStream, Adaptive, TM1/Planning Analytics)
Experience with financial consolidation platforms (e.g. Prophix FC, HFM, CCH Tagetik, LucaNet) is a meaningful advantage
Familiarity with ERP data integration patterns (SAP, NetSuite, Dynamics 365, or similar)
Experience managing engagements involving partner co-delivery models
Proficiency in French (written and spoken) is an asset for client engagement across Canada

What Success Looks Like

30 days: You know our platform, our customers, and how your team operates. You've completed onboarding and are contributing to live work
90 days: You're working independently, owning deliverables end to end, and building relationships across functions and regions
6 months: Your fingerprints are on something real. You've improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters

Benefits

Why Join Prophix?

Prophix is headquartered in the GTA, so joining our team puts you close to where decisions are made, strategy is set, and careers are built. You'll collaborate across North America, Europe, and Australia, developing breadth you simply can't get at a single market company. Our people move across functions, work directly with customers in different industries, and take on meaningful challenges early. We're a company that competes on talent. That means we invest in the people who show up curious, move fast, and want to leave things better than they found them. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation, and they guide how we actually make decisions.

Compensation

The total target compensation for this role is $140,000 CAD to $160,000 CAD, in accordance with applicable pay transparency laws. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

What's Included for You?

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Education assistance and tuition reimbursement
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what's next

Apply Now!

If you're looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let's talk about what's possible.

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we'll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we'll be happy to accommodate.

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More about this job

Responsibilities

Lead and develop a North American team of consultants and solution architects delivering Prophix One implementations, while overseeing project timelines, quality, margins, risks, and client outcomes. Improve delivery methods and processes, manage capacity and resources, and partner with clients, Sales, Customer Success, Support, and delivery leaders.

Requirements

Requires a bachelor's degree in Accounting, Finance, Business, or a related discipline, at least five years of SaaS or enterprise software professional services or implementation experience, and at least two years of team leadership. Candidates should have a record of delivering complex implementations, strong project management and communication skills, experience with finance teams and AI tools, and be based in the Greater Toronto Area, legally entitled to work in Canada, and able to travel.

Skills

Professional Services Delivery
Team Leadership
People Development
Project Management
Software Implementation
Portfolio Management
Capacity Planning
Stakeholder Communication
Risk Management
Delivery Methodology
Financial Planning and Analysis
Financial Consolidation
Artificial Intelligence Tools
ERP Data Integration
Resource Allocation

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Mental Health Coverage
Parental Leave Top-Up
Annual Wellness Allowance
Paid Vacation
Paid Sick Time
Education Assistance
Tuition Reimbursement
Social Events
Team Activities
Environmental, Social, and Governance Initiatives

Visa sponsorship

Not detected in the job text

Keywords

Prophix One
CPM
FP&A
SaaS
Enterprise Software
Professional Services
Software Implementation
Project Management
MS Project
Smartsheet
monday.com
Artificial Intelligence
Financial Planning
Budgeting
Financial Consolidation
Prophix FC
Anaplan
OneStream
Adaptive
TM1
Planning Analytics
HFM
CCH Tagetik
LucaNet
ERP Data Integration
SAP
NetSuite
Dynamics 365
Partner Co-Delivery
Capacity Planning

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