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Added 8 mins ago
Part-Time East Community Team Assistant
Ontario Health atHome
Toronto, ON
Part-time · Temporary
As a Part Time Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
Added 8 mins ago
PT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Full-time
Participates as a member of the Connective staff team
Added 8 mins ago
Prep Cook/ Line Cook - State & Main
Recipe Unlimited
Ottawa, ON
Our success starts with our team. We hire genuine, hardworking people who thrive in a fun, fast-paced environment where hospitality comes first. From front-of-house to back-of-house, every…
Added 23 mins ago
Seasonal Operator - Class 1 or 3, Meziadin
Dawson Group
Stewart, BC
Temporary
Work collaboratively with all team members to successfully complete tasks at hand, and other day to day duties to keep our roads and service area safe and clean
Added 38 mins ago
Road Foreperson
Dawson Group
Fort St. John, BC
Full-time
In this role you will be a valued member of Dawson Road Maintenance, working in a permanent, full-time position of Roving Road Foreperson, reporting to the Superintendent, Roads. As Road…
Added 38 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 38 mins ago
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
Full-time
…patients' cardiorespiratory conditions. The AA is a collaborative team member, working alongside the nursing team to meet the needs of the patients who are under the care of an…
Added 38 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 38 mins ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Self directed individual with the ability to work both independently and in partnership with members of the inter-professional team
Added 38 mins ago
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
Full-time
…patients' cardiorespiratory conditions. The AA is a collaborative team member, working alongside the nursing team to meet the needs of the patients who are under the care of an…
Added 38 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 38 mins ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Self directed individual with the ability to work both independently and in partnership with members of the inter-professional team
Added 38 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
As a member of the inter-professional team, the NLOT RN will practice in accordance with relevant regulatory acts and standards, including the Regulated Health Professions Act, the…
Added 38 mins ago
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
Full-time
Exceptional interpersonal and communication skills with a team focus
Added 38 mins ago
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 38 mins ago
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
Full-time
Exceptional interpersonal and communication skills with a team focus
Added 39 mins ago
Cashier
Save-On-Foods
Yorkton, SK
Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 39 mins ago
Full-Time Retail Supervisor
Columbia Sportswear Company
Whistler, BC
Full-time
As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing…
Added 39 mins ago
Enterprise Customer Support Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more;
Added 39 mins ago
Financial Services Representative II
CIBC
Victoria, BC
Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 39 mins ago
Cast Member
Cineplex
Mississauga, ON · CPX Courtney Park Cinemas
Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
Added 39 mins ago
Seasonal Retail Sales Associate - Bell Cottonwood Mall
Bell
Chilliwack, BC
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 53 mins ago
Coordinator, Traffic
Apotex
Toronto, ON · North York, ON
$55,138.14 to $77,193.4 CAD / year
Works in a safe manner collaborating as a team member to achieve all outcomes.
Added 53 mins ago
Registered Nurse (RN) - Critical Care/Emergency/PACU - Sunshine Coast
Vancouver Coastal Health
Powell River, BC
$41.42 to $55.91 CAD / hour
Part-time
…equipment, and/or clients in post-anaesthetic recovery. As member of emergency response team, stabilizes and resuscitates multi-trauma victims, and prepares for and responds to disaster…
Added 1 hour ago
Meat (Clean-up) Clerk – Part-Time
Country Grocer
Cobble Hill, BC
Part-time
As a Meat Department Clerk at Country Grocer, you’ll be a vital part of our team, helping customers find the perfect cuts of meat while delivering top-notch service with a smile! You’ll…

PropTx

Help Desk Representative

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $55,000 USD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Experience: 4+ years’ experience in a call centre/customer service environment.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

PRIMARY RESPONSIBILITIES

The PropTx Help Desk Representative provides first level telephone support to Members for PropTx system and its other online applications and websites.

Superior communication and customer service skills with the ability to remain calm in high pressures are required for this position.

PRINCIPAL DUTIES

Provide first level support and respond to a high volume of telephone and webchat inquiries and requests for assistance from members for PropTx system and its other online applications and websites.
Effectively identify problems, troubleshoot and provide advice to assist Members for PropTx system and its other online applications and websites.
Maintain an essential knowledge of PropTx Rules and Regulations, Policies and Procedures.
Maintain a proficient working knowledge of Windows PC, Mac, iOS and Android operating systems and applications as well as a good knowledge of standard PC, Mac, iOS and Android hardware environments.
Maintain a strong working knowledge of current mobile device technology.
Coordinate with second level Help Desk staff to resolve issues if necessary.
Track daily phone calls/webchat sessions statistics and provide weekly/monthly statistical reports to the supervisor.
Assist with PropTx special events including on-site assistance at the event and deliveries as required.

Perform other duties as assigned from time to time.

HEALTH AND SAFETY RESPONSIBILITIES

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required and he/she will promptly report any injury or illness, unsafe acts or unsafe conditions immediately to their supervisor.

REQUIREMENTS

Education: A college diploma in a computer-related discipline or equivalent is required.

Experience: 4+ years’ experience in a call centre/customer service environment.

Strong communication and listening skills.

Excellent customer service, telephone and interpersonal skills are required.

Detail oriented with the ability to multi-task.

Excellent organizational and time management skills are required with the ability to work in a continuously changing environment.

Ability to work independently and in a team setting.

Ability to deal with high pressure situations with calmness and professionalism.

Must be adaptable, positive and dependable.

Working knowledge of MS Office as well as Windows and Mac operating systems.

Working knowledge of mobile device operating system, such as iOS, Android, etc.

Must be flexible to work days, evenings and weekends (shift work) when required.

SPECIAL WORKING CONDITIONS

The incumbent must be able to function in high pressure situations and deal calmly and professionally with occasional irate members. The demands are varied with frequent high-pressure situations from users requiring immediate information.

There is limited opportunity for physical movement as the demands of the position require the incumbent to remain positioned in front of a computer screen and telephone during the shift.

Shift work, flexible lunch hours and occasional overtime may be required.

Apply About employer

More about this job

Responsibilities

Provide first-level telephone and webchat support to members using PropTx systems, applications, and websites by identifying issues, troubleshooting, and offering guidance. Coordinate escalations with second-level support, track and report support statistics, and assist with special events as needed.

Requirements

A college diploma in a computer-related discipline or equivalent and at least four years of call center or customer service experience are required. Candidates should have strong communication and customer service skills, working knowledge of Windows, Mac, iOS, Android, and MS Office, and the ability to work calmly under pressure and on flexible shifts.

Skills

Telephone Support
Customer Service
Troubleshooting
Problem Identification
Communication
Active Listening
Interpersonal Skills
Multitasking
Organization
Time Management
Calmness Under Pressure
Teamwork
Windows
Mac Operating Systems
iOS
Android

Visa sponsorship

Not detected in the job text

Keywords

PropTx
Help Desk
First-Level Support
Telephone Support
Webchat
Call Center
Customer Service
Troubleshooting
Member Support
PropTx Rules And Regulations
Policies And Procedures
Windows
Mac
iOS
Android
Mobile Devices
MS Office
Escalation
Support Statistics
Shift Work
Health And Safety

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