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ProResp, Inc.

Client Service Representative - Medical Administration

Sudbury, ON, P3E 6J9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 30, 2026
Experience: You must have 3+ years’ experience in a front-line administrative support role.
Posting language: English
Posted: Oct 1, 2026

Original job description

Client Service Representative (Medical Administration)
Location: Sudbury ProResp
Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)
Salaried position: Starting around $24 - $26 / hour.

We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

What We Offer:

Full time, reliable employment with consistent office hours
3 weeks paid vacation to start
Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
Paid sick days and annual wellness/floater day
Annual incentive payment pro-gram
Company growth incentive program
Providing a voice in employee surveys and open-door dialogue
Annual performance and salary reviews
Challenging careers that impact patient care and the opportunity to learn constantly
A positive, ethical and socially inclusive work environment that is supportive of professional development

Your Responsibilities:

Intake of new patients and maintenance of electronic patient records
Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
Process referrals, orders, and triage priorities as appropriate
Resolve customer concerns with empathy and compassion while adhering to established procedures.
Process client purchases and complete necessary invoicing, control accounts receivable
Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Role Requirements:

You must have 3+ years’ experience in a front-line administrative support role.
Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
English communication skills, situational sensitivity with patients, families, and referral sources
Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
Medical terminology experience/education is an asset.

Education: High School required. Post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.

This is a current and available opportunity with a growing, highly reputable organization. To learn more about our company please visit our website at www.proresp.com.

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More about this job

Responsibilities

The Client Service Representative manages patient intake, electronic records, and scheduling while providing high-quality customer service. They are also responsible for office administration, billing, account reconciliation, and inventory management of respiratory products.

Requirements

Candidates must have at least 3 years of experience in a front-line administrative support role and strong proficiency in office procedures. A high school diploma is required, while post-secondary education and medical terminology knowledge are considered assets.

Skills

Administrative support
Customer service
Patient records management
Accounts receivable
Invoicing
Inventory management
Scheduling
Medical terminology
Data entry
Communication
Triage
Problem solving
Time management
CRM software

Benefits

Health insurance
Dental insurance
Pension plan
Employee Assistance Program
Health spending account
Paid sick days
Annual wellness day
Paid vacation
Annual incentive payment program
Company growth incentive program

Visa sponsorship

Not detected in the job text

Keywords

Administrative Support
Customer Service
Medical Administration
Patient Records
Accounts Receivable
Invoicing
Inventory Management
Respiratory Care
CRM
Scheduling
Referral Processing
Triage
Medical Terminology
Office Procedures
Data Management

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