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ProResp, Inc.

Service Delivery Representative - Home Oxygen

Hamilton, ON, L9K 1S5, Canada

Pay: $24.5 to $27.5 CAD / hour
Job type: Full-time
Apply by: Dec 28, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Service Delivery Representative
Location: Hamilton ProResp Hamilton (Hamilton, Ontario)
Full-time Permanent Position 37.5hrs/week (Monday – Friday 9:00am-5:00pm + rotational on-call)
Starting Base Rate: $24.50 - $27.50 + benefits package + 3 weeks paid vacation.

We are recruiting to fill an existing vacancy for a Service Delivery Representative. As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

What We Offer:

Full time, reliable employment with consistent hours
3 weeks paid vacation to start
Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more.
Paid sick days and annual wellness/floater day
Paid overtime, paid on-call hours, paid on-call stand by hours
Annual incentive payment program
Company Growth Incentive program
Annual Performance and salary reviews
Providing a voice in employee surveys and open-door dialogue at all levels of leadership
Smart Phone and Company Vehicle provided for work including all related expenses (insurance, gas, maintenance, snow tires, etc).
A positive, ethical, and socially inclusive work environment that is supportive of professional development

Your Responsibilities:

Delivery and maintenance of oxygen and oxygen related equipment
Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
Set up of equipment for new oxygen clients and delivery to existing clients
Exemplary client care; interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.
Instruct clients in equipment operation and safety procedures
Appropriately complete necessary documentation as required
Undergoing required training for the delivery and maintenance of oxygen equipment.

Role Requirements:

Valid G Driver's License with satisfactory driving record. Candidates under 25 years of age, and/or with less than 3 years G class driving experience, will be required to provide Driver’s License History and Driver Experience Letter in order to meet insurance requirements.
Proven ability to work safely in a physically demanding environment, i.e., lifting up to 60 lbs on a regular basis, pushing and manipulating weights up to 100lbs. The nature of this role requires that you successfully complete a pre-placement Functional Assessment test as a condition of employment to ensure that you can meet these essential duties of the role.
Up-to-date and ongoing satisfactory vulnerable sector screening required.
Clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for worker protection.
Exceptional customer service skills and ability to interact with patients

Education: Secondary school graduate at minimum.

We ask that applications be submitted online for our recruitment team to review. Please do not call/fax or drop-into the local branch operation where they are busy providing care to our patients. All applications will receive a receipt of confirmation via email.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-686-2615.

To learn more about our company, visit our website at www.proresp.com.

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More about this job

Responsibilities

The Service Delivery Representative is responsible for the delivery, setup, and maintenance of oxygen equipment within a designated geographical region. They must ensure vehicle safety, maintain accurate documentation, and provide exemplary care and instruction to patients.

Requirements

Candidates must possess a valid G driver's license and the physical ability to lift up to 60 lbs and manipulate weights up to 100 lbs. A secondary school diploma is the minimum education requirement, and candidates must pass a vulnerable sector screening and functional assessment.

Skills

Customer service
Equipment maintenance
Delivery logistics
Safety compliance
Documentation
Patient interaction
Vehicle inspection
Instructional skills
Physical stamina

Benefits

Health insurance
Dental insurance
Pension plan
Employee assistance program
Health spending account
Paid sick days
Annual wellness day
Paid vacation
Paid overtime
Annual incentive payment program
Company growth incentive program

Visa sponsorship

Not detected in the job text

Keywords

Oxygen equipment
Delivery
Logistics
TDG
Patient care
Vehicle maintenance
Safety compliance
Functional assessment
Vulnerable sector screening
Customer service
G driver's license
Respirator
N95
Healthcare
Home oxygen

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