Service Manager

Hamilton, ON, Canada
Dundas, ON, Canada

$90,000–$95,000 per year, based on experience and qualifications. · Full-time

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Job details

Pay: $90,000–$95,000 per year, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of management experience within the heavy construction, mining equipment, commercial vehicle, or related heavy-equipment industry.
Posting language: English

Original job description

Service Manager – Dundas, ON

Competitive Salary: $90,000–$95,000/year + Bonus + Comprehensive Benefits

Are you an experienced Service Manager or Fleet Manager with a strong background in the transportation industry?

We are seeking an experienced Service Manager to lead a team of skilled service technicians responsible for the repair and maintenance of heavy-duty commercial vehicles in Dundas, ON.

This is an excellent opportunity for a hands-on leader who understands service operations, customer relationships, technician development, and the importance of running an efficient and profitable service department. Dealership experience is considered a strong asset.

Key Responsibilities

Oversee daily shop operations and ensure repairs are completed efficiently and to a high standard.
Review, manage, and close work orders while ensuring accuracy and completeness.
Prepare repair estimates and bids, and provide timely oversight of quotes for repair and maintenance work.
Review and evaluate work orders for accuracy, profitability, and completeness.
Address and resolve customer and internal service concerns professionally and effectively.
Manage and evaluate department P&L, including capital expenditures and operating expenses.
Work closely with other departments to promote communication, collaboration, and a strong team environment.
Manage employee-related matters, including hiring, mentoring, performance management, disciplinary actions, and terminations.
Identify technician training needs and coordinate training to ensure technicians remain current with evolving technology and industry practices.
Promote a safe, professional, and productive shop environment.
Perform other duties and responsibilities as assigned by senior management.

Qualifications

Minimum 5 years of management experience within the heavy construction, mining equipment, commercial vehicle, or related heavy-equipment industry.
Previous Service Manager, Fleet Manager, Shop Manager, or similar leadership experience.
Dealership experience is considered an asset.
Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Strong problem-solving and decision-making abilities.
Proficient computer skills and the ability to learn and utilize service management systems.
Demonstrated ability to lead, motivate, and develop a team.
Strong understanding of service department operations, repair processes, and work-order management.

Compensation & Benefits

$90,000–$95,000 per year, based on experience and qualifications.
Comprehensive benefits package including:

Health
Dental
RSP Matching Program
Paid Time Off
Paid Holidays

Shift:

Days, 8:00 AM–4:30 PM Monday–Friday

Apply Today!

If you're an experienced Service Manager, Fleet Manager, or Shop Manager looking for your next career opportunity in the Dundas area, we would like to hear from you.

Send your resume to:

orlando@prosmechanics.com

For more information, contact Orlando:

647-513-9399 | 1-844-407-7767

Visit www.prosmechanics.com for a full listing of available positions.

Reference: Service Manager – Dundas, ON

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More about this job

Responsibilities

The Service Manager will oversee daily shop operations, manage repair work orders, and ensure high standards of efficiency and profitability. They are also responsible for leading, mentoring, and training a team of service technicians while maintaining strong customer relationships.

Requirements

Candidates must have at least 5 years of management experience in the heavy-equipment or commercial vehicle industry. Strong organizational, communication, and leadership skills are required to manage shop performance and personnel effectively.

Skills

Service management
Fleet management
Team leadership
Work order management
P&L management
Repair estimation
Technician development
Performance management
Problem-solving
Decision-making
Time management
Communication skills
Computer proficiency
Shop operations

Benefits

Health
Dental
RSP Matching Program
Paid Time Off
Paid Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Orlando

Hiring contact email