Find work in Canada.

578,899 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
Reporting to the Director, Supply Chain, the Procurement Specialist is responsible for ensuring that materials are purchased and delivered on time to ensure ongoing production needs are…
Added 16 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…British Columbia’s commercial real estate, development, property management, and construction industries. They will have strong sales and negotiation skills, a sound understanding of…
Added 45 mins ago
C
Analyst, HR Service Center, Benefits and Absences
Couche-Tard
Laval, QC
- Contract
Reporting to the Director of Benefits, you will provide analytical and technical support to the team, with a focus on Excel-based reporting, data validation, reconciliations, process…
Added 45 mins ago
EC
Technical Services Coordinator, Delta Ottawa City Centre Full Time
Encore Canada
Ottawa, ON
- Full-time
…satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event…
Added 45 mins ago
CR
Part Time Health Care Aide- Weekends, Evening
COGIR Real Estate
Calgary, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 45 mins ago
AT
Credit Analyst / Analyste Crédit
Allianz Trade in North America
Montreal, QC
- Full-time
Strong skills in financial analysis; very good knowledge of Finance and Credit Management
Added 45 mins ago
CR
Part Time Health Care Aide- Weekends, Evening
COGIR Real Estate
Calgary, AB
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 45 mins ago
CM
Corporate Accountant – Full-Cycle Accounting (US Moving Operations)
Codix Management Inc.
Vancouver, BC
- Full-time
Codix Management Ltd. is an accounting and financial management company with offices in the heart of Yaletown, Vancouver. Codix provides accurate, timely financial reporting, management and…
Added 45 mins ago
G-
Operations Manager
GFL - Sewer Technologies Division
Winnipeg, MB
- Full-time
The Operations Manager – MRF oversees daily processing, maintenance coordination, and workforce management within a high-volume Material Recovery Facility (MRF). This role drives production…
Added 45 mins ago
A&
Director, Global Transaction Tax
Alvarez & Marsal
Toronto, ON
- Full-time
We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without…
Added 46 mins ago
HI
Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
We are looking for a high-energy individual with a passion for getting things done! You’ll want a strong working knowledge of data management, Excel, PowerBI and a commitment to customer…
Added 46 mins ago
A
Senior Project Manager
Atimi
Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
The successful candidate will initially join as a Senior Project Manager, with promotion to Director of Project Management upon demonstrating the leadership and performance required to lead…
Added 1 hour ago
BC
Senior Investigator
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
Reporting to the Director, Intake and Investigations (I&I), the Senior Investigator (SI) provides formal day-to-day people management and operational oversight for an assigned investigation…
Added 1 hour ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
Loopio is seeking a proven Director of Enterprise Sales to lead our team into its next chapter of growth. If you're a proven sales leader who consistently beats quota, builds…
Added 1 hour ago
D
Sous Chef
Dexterra
Mississauga, ON
- $21 to $24 CAD / hour
- Full-time
…issues unable to be resolved to the Chef Manager or Culinary…
Added 1 hour ago
CU
Manager, Ceremonies, Events, and Government Liaison
Carleton University
Ottawa, ON
- Other
…associated entities. In partnership with the Chief of Staff and Director of Government Relations, the incumbent advances government-relations priorities and engagement objectives, by…
Added 1 hour ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Consults with Managing Director on identifying field sales challenges, cross functional gaps, communication rollout and change management processes of all MSC projects and initiatives.
Added 1 hour ago
HS
Manager, Supply Chain
Henry Schein Canada
London, ON
- Full-time
Oversees end-to-end supply chain for the MSO manufacturing site. Including purchasing, and inventory management ensuring the uninterrupted flow of product from raw materials through…
Added 1 hour ago
GL
Account Executive
Guess?, LLC.
Montreal, QC
- Full-time
…established relationships with Canadian retail buyers, strong market knowledge, and a proven ability to develop new…
Added 1 hour ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
The candidate will report to our Managing Director, IT and work on a hybrid schedule, with the expectation of being in-office two days per week. We pride ourselves on having a team that is…
Added 1 hour ago
A&
Director, Global Transaction Tax
Alvarez & Marsal
Calgary, AB
- Full-time
We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without…
Added 1 hour ago
AI
Director, Federal Institutional Accountability & Corporate Oversight
AARUNI Inc.
Toronto, ON
- Full-time
The Director, Federal Institutional Accountability & Corporate Oversight will contribute to AARUNI's research, advisory, and institutional accountability initiatives.
Added 1 hour ago
CG
Sustaining Capital Project Manager
Centerra Gold Inc.
Toronto, ON
- Full-time
Reporting to the Project Director, the role is responsible for leading and managing various miscellaneous projects on the Goldfield Project site, which will ensure the LOM is extended. The…
Added 1 hour ago
G
Commercial Manager 1 - Infrastructure
Graham
Calgary, AB
- Full-time
…supporting the Infrastructure Division. Reporting to the Commercial Director, the Commercial Manager provides contractual, commercial, financial and risk management leadership across all…
Added 1 hour ago
ML
Practice Group Assistant, Family Law
McLeod Law LLP
Calgary, AB
- Full-time
…limited to, Court and Land Title filings/registrations, file management to include opening, accounting, document retention & closing along with other general tasks associated with a…

Prosci

Director, Global Services Operations & Excellence

Remote, Canada

Remote

Compensation: $125,100 - $155,600 CDN is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $125,100 - $155,600 CDN is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of the client experience it produces. You will shape the team's charter, structure and operating model, and use it to turn delivery strategy into predictable, scalable and profitable execution across North America, EMEA and APAC. You also partner with the VP, Global Service Delivery, so they can focus on strategy, client relationships and growth.

Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® Model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya™, Prosci's expert change management AI tool.

At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.

Check out our website for more about our team and approach: https://www.prosci.com/about.

Key Responsibilities

Key role responsibilities include but are not limited to the following:

Run delivery operations and capacity

Plan global capacity and resources for instructors and consultants.
Forecast demand two or more quarters ahead.
Schedule and staff public, virtual, onsite and advisory engagements across time zones.
Manage the delivery lifecycle from sales-to-delivery handoff through logistics, delivery, close-out and billing handoff.
Set up escalation paths and resolve delivery issues quickly, including cancellations, instructor gaps and client escalations.

Drive performance, quality and financials

Define and report delivery KPIs: utilization, on-time delivery, cancellation and reschedule rates, CSAT/NPS, cost per delivery and delivery margin.
Build and maintain operational dashboards for the VP and leadership team.
Partner with Finance on delivery forecasts, budgets, cost control and revenue recognition.
Review quality and financial results together so efficiency gains never come at the expense of the client experience.

Raise service delivery excellence

Define what excellent Prosci delivery looks like and build a global delivery quality framework, including standards, session observations and quality audits.
Establish and lead the instructor and consultant quality program: onboarding, certification, performance reviews, coaching and exit decisions.
Own the client experience from booking through post-session follow-up.
Run the client feedback loop: collect, analyze and act on feedback, and share insights with Product and Content.
Track excellence metrics such as first-time-right delivery, repeat bookings and quality scores by instructor and consultant.
Ensure clients receive a consistent Prosci experience in every region and format.

Build and lead the Global Services Operations & Excellence team

Define the team's charter, scope and operating model, including how it works with regional delivery teams and the VP, Global Service Delivery.
Design the team structure and roles, build the hiring plan, and recruit and onboard the founding team. [CONFIRM: planned team size and hiring phases]
Bring existing operations, scheduling and quality activities into the team, with clear ownership and a smooth handover.
Set the team's operating rhythm: planning cycles, governance forums, reporting cadence and decision rights.
Design, document and improve global delivery processes and SOPs, balancing global standards with regional needs.
Own or co-own delivery systems (PSA/ERP, scheduling, LMS, BI) and drive adoption.
Identify and implement automation and AI opportunities that let delivery scale without growing headcount at the same rate.
Lead, coach and develop a distributed team as it grows, building its capability and a culture of operational discipline and service excellence.
Represent Service Delivery in cross-functional forums and stand in for the VP where needed.
Lead change within the team and delivery network, applying the Prosci Methodology.

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Preferred qualifications are also noted.

Competencies

Drives Results: builds a team that delivers against agreed operational and financial targets.

Customer Focus: builds a client-first mindset in the team and delivery network.

Collaboration: builds strong working partnerships across Sales, Finance, Product and Content, and People.

Leads Change: builds the team's ability to adopt and sustain change.

Builds Effective Teams: forms a new team with a shared purpose, clear roles and strong accountability.

Develops Others: builds the team's skills through coaching and feedback.

Decision Quality: builds sound, data-informed decision making in the team.

Technical Skills

Hands-on experience with PSA/ERP and BI tools, such as Certinia, Salesforce, Kantata, Power BI or Tableau.
Strong financial acumen: delivery margin, forecasting, budgets and working with Finance.
Capacity planning, scheduling and utilization management for a delivery workforce of employees and/or contractors.
Process design and improvement; Lean, Six Sigma or ITIL knowledge is a plus.
Experience applying automation or AI to operational workflows (preferred, but not required).

Working with AI at Prosci

As a people leader building a new team, you embed AI in how it works from the start to make delivery operations faster, more consistent and more scalable. You encourage experimentation, share what works and help people build confidence with new tools. You uphold Prosci's data security, confidentiality and intellectual property governance in every use of AI.

Qualifications

8+ years in service delivery, professional services or training operations, including 3+ years leading multi-region operations.
Experience building a new operations, service excellence or similar function from the ground up, including org design, hiring and setting up operating rhythms.
A track record of measurable improvement, such as higher utilization, lower delivery cost, faster time-to-deliver or better client satisfaction.
Experience building delivery quality or client experience programs, including standards, facilitator quality reviews and feedback loops.
Experience leading managers or coordinators across time zones.
Clear communication, moving comfortably between VP-level strategy and day-to-day problem solving.
Bachelor's degree or equivalent experience.
Preferred: background in training, education, consulting or learning services; experience scaling from mid-size to global; experience across North American, European and Asia-Pacific markets.
Preferred: Lean, Six Sigma, ITIL or PMP credentials; familiarity with change management; Prosci certification is a plus.

Additional Information

Travel Requirements: This role requires 20% travel.

Work Location: This is a remote role.

Compensation: $125,100 - $155,600 CDN is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.

Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, life insurance and long-term disability programs, RRSP with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization:

https://www.prosci.com/about/dei

If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

Apply About employer

More about this job

Responsibilities

The Director will build and lead a new Global Services Operations & Excellence team to manage delivery strategy, capacity planning, and operational execution across global regions. They will also define quality frameworks, manage financial performance, and drive service excellence through data-informed decision-making and process automation.

Requirements

Candidates must have 8+ years of experience in service delivery or operations, including at least 3 years in a multi-region leadership role. A bachelor's degree is required, along with strong financial acumen and experience in building operational functions from the ground up.

Skills

Service delivery
Operations management
Capacity planning
Financial forecasting
Quality assurance
Team leadership
Change management
Process improvement
Strategic planning
Client experience management
Data analysis
Performance reporting
Automation
AI implementation
Cross-functional collaboration
Budget management

Benefits

Flexible paid time off
Holidays
Volunteer time
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability programs
RRSP with company matching
LinkedIn Learning access

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Operations Excellence
ADKAR Model
Change Management
Capacity Planning
KPIs
CSAT
NPS
PSA
ERP
Salesforce
Certinia
Kantata
Power BI
Tableau
Lean
Six Sigma
ITIL
PMP
AI
Automation
Global Operations
Financial Acumen
Resource Management
Client Experience
Strategy
Governance
SOPs
Professional Services
Training Operations

Report this job