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Added 10 mins ago
DM
Manager, IT Service Deliver and End User Experience
District Municipality of Muskoka
Bracebridge, ON
- Full-time
Define and report on service performance metrics (e.g., SLA/OLA targets, first-contact resolution, backlog health, mean time to restore, customer satisfaction).
Added 10 mins ago
CO
Temporary Planning Clerk - 12 Month Contract
County of Grande Prairie
Clairmont, AB
- Full-time
…as a whole. The Planning Clerk role serves as the front-line customer service provider for Planning and Development Services customers including applicants, landowners, developers, and…
Added 10 mins ago
T
Personal Banker Trainee
TD
Gander, NL
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 10 mins ago
MM
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh McLennan
Ottawa, ON
- Full-time
…insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience…
Added 10 mins ago
GT
Sustainment Engineer (Integrated Logistics Support)
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…Engineering, Manufacturing, Technical Publications, Training, Field Service, and Program Management to integrate requirements into product development and sustainment…
Added 10 mins ago
GT
Field Service Technician
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
The Field Service Technician is responsible for safely installing, commissioning, servicing, and operating sonar systems at local test facilities and offsite on customer vessels. The Field…
Added 10 mins ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Bank Street
Taymax Group
Ottawa, ON
- Part-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Added 10 mins ago
S
Office Receptionist
ShyftLabs
Toronto, ON
- $20 CAD / hour
- Full-time
…communication skills in English. A proactive, welcoming, and professional attitude with a strong customer service…
Added 10 mins ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
…Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant ou Salesforce Application/System…
Added 10 mins ago
GF
Sales and Service Representative (Fitness Coach) - Barrhaven Chapman Mills Marketplace For Women
GoodLife Fitness
Ottawa, ON
- Part-time
The Fitness Coach position is a Sales and Service oriented position. Highly energetic and ready to assist, Fitness Coaches have a passion for fitness, and can easy approach the public in…
Added 10 mins ago
GF
Sales and Service Representative (Fitness Coach) - Whitby Taunton and Brock For Women
GoodLife Fitness
Whitby, ON
- Part-time
The Fitness Coach position is a Sales and Service oriented position. Highly energetic and ready to assist, Fitness Coaches have a passion for fitness, and can easy approach the public in…
Added 10 mins ago
C
Client Engagement Associate
CIBC
Winfield, BC
- Part-time
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Added 10 mins ago
C
Community General Manager, Imperial Service
CIBC
Toronto, ON
- Full-time
…meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to…
Added 10 mins ago
C
Financial Services Representative
CIBC
Toronto, ON
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 10 mins ago
CR
Refrigeration Apprentice
CIMCO Refrigeration
Burlington, ON · Toronto, ON
- Full-time
Provide mobile service support to our customer base across the GTA.
Added 10 mins ago
Supervisor, Claims - Large Loss
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the…
Added 10 mins ago
Project Coordinator
E.S. FOX LIMITED
Hamilton, ON
Represent E.S. Fox Limited as point of contact with the owner in a professional, businesslike, and reasonable manner.
Added 10 mins ago
C
Dispatcher Fire (Part-Time)
CityofOttawa
Ottawa, ON
- Part-time
A minimum of four years in a customer service field, face-to-face or telephone.
Added 10 mins ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
…scalable, efficient, and user-centric solutions that improve service delivery, automate business processes, and ensure platform…
Added 10 mins ago
Business Advisor - Vancouver Branches, Vancouver, BC
Scotiabank
Vancouver, BC
Added 10 mins ago
Business Advisor - Surrey Area Branches - Surrey, BC
Scotiabank
Surrey, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional…
Added 10 mins ago
M
Senior Assistant Director of Finance and Accounting
Marriott
Toronto, ON
- Full-time
…or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the…
Added 10 mins ago
M
Sales Coordinator
Marriott
Sherbrooke, QC
- Full-time
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.…
Added 10 mins ago
SI
Keyholder
SNDL Inc.
Nisku, AB · Value Buds Nisku
- Part-time
Minimum, 2-years of customer service experience
Added 10 mins ago
M
Sales Administrator
Minto
Ottawa, ON · Kanata, ON
- Full-time
…professionals and physicians through our dedicated telemedicine service, and parental…

ProServeIT Corporation

Junior Security Analyst

Charlottetown, PE, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we’ve established ourselves as a trusted partner in the ever-evolving world of technology.

We’re searching for someone who has a genuine interest in technology and security who will be exposed to all areas of the security domain, as our projects are varied both in nature, size, and location. You will be a member of a team that manages IT security on behalf of customers to reduce the impact of security incidents and system compromises. This team provides security monitoring, event investigation, event analysis, and countermeasure proposals.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members’ career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

“People Matter. Be like gumby. Do it right.” These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do:

1. Event Detection

Follow an established, documented process for event detection including but not limited to:

Receipt of Security Alerts, (and Operational Health Alerts from Security Devices) from monitored devices and associated technology.
Acknowledgement of receipt of the event.
Opening new service desk tickets or update existing tickets in order to track event handling through its lifecycle to resolution and closure.
Assignment of the event ticket to the appropriate owner.

2. Event Filtering

Follow established process for identification of events that require filtering.
Document requests for event filtering in the service desk ticket.
Assignment of the event ticket to the appropriately defined resource.
In the event of client request for filtering of certain event types, follow the established process for completing that request.

3. Event Investigation

Follow an established process for the purposes or collecting relevant data and performing the necessary level of analysis on that data.
Determine relationships between the event, client services, technologies and previous tickets.
Determine if the relationships warrant an increase in severity, and subsequent reprioritization in escalation.
Document findings in the service desk ticket as they are discovered.

Event Escalation

Follow an established process for transmitting event investigation data to the appropriate point of contact, whether that point of contact is an external client, or an internal resource.
Report recurring problems and issues discovered during the course of your duties.
Provide action plans detailing specifics of:
What the event indicates (Event Description)
Why it is important for the client (What the potential Risks are to the business)
What actions the client can take to remediate the current event, and prevent future instances of this event

5. Event closure

Follow established process to ensure that resolution criteria are met before closing tickets.

We would love to hear from you if you have:

A Degree in Computer Science, Information Technology, or related field
2+ years of experience in a SOC environment
Demonstrated knowledge and experience in:
UNIX, AIX & Solaris
Linux
Windows Server Operating Systems
Internet Connectivity and Protocols (TCP/IP)
Wireless Networking
Network architecture best practices
Security Operations Centre/Information Protection Centre/Computer Incident Response Centre
Enterprise Security Information Management systems
VPN Communication Protocols and Switches/Routers (basic configuration)
Network/System Intrusion Detection or Prevention Systems
Understanding of basic security concepts: Principle of Least Access, Compartmentalization etc.
Firewall (configuration knowledge)
Asset Management, Security threat and attack countermeasures
Ability to conduct in-depth forensic analytical studies and investigations
Ability to earn the Security+ certification within 3 months of hiring, if not already completed

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

This job post is for an existing vacancy.

Tagged as: 21220

Languages:

English

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