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Added 3 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer…
Added 3 mins ago
W
(CAN) General Merchandise Associate
Walmart
Alexis Whitecourt 232, AB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 mins ago
W
(CAN) Associé, marchandise générale
Walmart
Montreal, QC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 17 mins ago
TH
Department Supervisor (Service Desk) Full-Time - 7062 Clareview
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Added 17 mins ago
VI
Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
…Ambassadors, helping coordinate priorities and ensure consistent service delivery; support team onboarding, training, mentoring, and the sharing of best practices in collaboration with the…
Added 17 mins ago
Reception Assistant
Covenant Care + Covenant Living
Calgary, AB
Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
Added 17 mins ago
CH
Receptionist -Part time - Carlingwood Retirement
Claridge Homes
Ottawa, ON
- Part-time
Added 33 mins ago
DM
Manager, IT Service Deliver and End User Experience
District Municipality of Muskoka
Bracebridge, ON
- Full-time
Lead IT service desk and end-user support functions (onsite and remote), ensuring consistency with service standards.
Added 33 mins ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Bank Street
Taymax Group
Ottawa, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 33 mins ago
S
Office Receptionist
ShyftLabs
Toronto, ON
- $20 CAD / hour
- Full-time
Front Desk Operations: Greet clients and visitors with a warm and professional demeanor, answer and direct incoming phone calls, and promptly respond to general inquiries via email.
Added 33 mins ago
GF
Sales and Service Representative (Fitness Coach) - Barrhaven Chapman Mills Marketplace For Women
GoodLife Fitness
Ottawa, ON
- Part-time
SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)
Added 33 mins ago
GF
Sales and Service Representative (Fitness Coach) - Whitby Taunton and Brock For Women
GoodLife Fitness
Whitby, ON
- Part-time
SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)
Added 47 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 48 mins ago
RC
Receptionist
Retirement Concepts
Langley (District), BC · Langley, BC
- $18.25 to $19 CAD / hour
- Temporary
…and office procedures to promote a high standard of customer service and professionalism at the…
Added 48 mins ago
RC
Front Desk
Retirement Concepts
Victoria, BC
- $24.39 CAD / hour
- Temporary
Reporting to the General Manager and/or designate, the Front Desk Receptionist is responsible for all aspects of reception and office procedures as outlined by this job description. The…
Added 48 mins ago
FH
System Administrator
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
Added 48 mins ago
FS
Concierge (Temps partiel / Part time)
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Part-time
…souci de qualité, une sensibilité culturelle et un sens du service…
Added 1 hour ago
HR
Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Commitment to customer-oriented service, including Help Desk duties, and ability to work in an interdisciplinary team environment as well as independently with minimum supervision
Added 1 hour ago
RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Monitor and clear workflow/capture items within Service Level Agreements (SLAs)
Added 1 hour ago
RE
Account Manager- Agriculture Equipment
Robert's Equipment
Mount Forest, ON
- Full-time
…equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 1 hour ago
Bilingual Trade Support Specialist (English & French)
Questrade Financial Group
Toronto, ON
Collaboration: Communicating with Trade Desk, risk, back office, and technology support to ensure the successful resolution of client issues.
Added 1 hour ago
A
RQ00748 – Intermediate Systems Administrator\Operations Support Specialist
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are migrating to the cloud and primarily use Microsoft applications. Desktop systems technologist will provide desk side end user support for all hardware, software and business…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer…
Added 1 hour ago
R-
Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Halifax, NS
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
PC
Junior Security Analyst
ProServeIT Corporation
Charlottetown, PE
- Full-time
Opening new service desk tickets or update existing tickets in order to track event handling through its lifecycle to resolution and closure.

ProServeIT Corporation

Junior Security Analyst

Charlottetown, PE, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we’ve established ourselves as a trusted partner in the ever-evolving world of technology.

We’re searching for someone who has a genuine interest in technology and security who will be exposed to all areas of the security domain, as our projects are varied both in nature, size, and location. You will be a member of a team that manages IT security on behalf of customers to reduce the impact of security incidents and system compromises. This team provides security monitoring, event investigation, event analysis, and countermeasure proposals.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members’ career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

“People Matter. Be like gumby. Do it right.” These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do:

1. Event Detection

Follow an established, documented process for event detection including but not limited to:

Receipt of Security Alerts, (and Operational Health Alerts from Security Devices) from monitored devices and associated technology.
Acknowledgement of receipt of the event.
Opening new service desk tickets or update existing tickets in order to track event handling through its lifecycle to resolution and closure.
Assignment of the event ticket to the appropriate owner.

2. Event Filtering

Follow established process for identification of events that require filtering.
Document requests for event filtering in the service desk ticket.
Assignment of the event ticket to the appropriately defined resource.
In the event of client request for filtering of certain event types, follow the established process for completing that request.

3. Event Investigation

Follow an established process for the purposes or collecting relevant data and performing the necessary level of analysis on that data.
Determine relationships between the event, client services, technologies and previous tickets.
Determine if the relationships warrant an increase in severity, and subsequent reprioritization in escalation.
Document findings in the service desk ticket as they are discovered.

Event Escalation

Follow an established process for transmitting event investigation data to the appropriate point of contact, whether that point of contact is an external client, or an internal resource.
Report recurring problems and issues discovered during the course of your duties.
Provide action plans detailing specifics of:
What the event indicates (Event Description)
Why it is important for the client (What the potential Risks are to the business)
What actions the client can take to remediate the current event, and prevent future instances of this event

5. Event closure

Follow established process to ensure that resolution criteria are met before closing tickets.

We would love to hear from you if you have:

A Degree in Computer Science, Information Technology, or related field
2+ years of experience in a SOC environment
Demonstrated knowledge and experience in:
UNIX, AIX & Solaris
Linux
Windows Server Operating Systems
Internet Connectivity and Protocols (TCP/IP)
Wireless Networking
Network architecture best practices
Security Operations Centre/Information Protection Centre/Computer Incident Response Centre
Enterprise Security Information Management systems
VPN Communication Protocols and Switches/Routers (basic configuration)
Network/System Intrusion Detection or Prevention Systems
Understanding of basic security concepts: Principle of Least Access, Compartmentalization etc.
Firewall (configuration knowledge)
Asset Management, Security threat and attack countermeasures
Ability to conduct in-depth forensic analytical studies and investigations
Ability to earn the Security+ certification within 3 months of hiring, if not already completed

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

This job post is for an existing vacancy.

Tagged as: 21220

Languages:

English

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