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Added 13 mins ago
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Bilingual Night Royal Service Agent (Part Time)
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Ottawa, ON
- Part-time
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Added 13 mins ago
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Added 28 mins ago
PT
Business Systems Program Manager
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- Full-time
We are looking for a Business Systems Program Manager to drive improvements to our core business systems and broader technology environment. This role sits at the intersection of business…
Added 57 mins ago
UO
IT Technician
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Niagara Falls, ON
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Added 57 mins ago
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Added 57 mins ago
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Proslide Technology

Business Systems Program Manager

Ottawa, ON, K2B 8H6, Canada

Expected salary range: $90,000-$110,000 · Full-time

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Job details

Pay: Expected salary range: $90,000-$110,000
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

We are looking for a Business Systems Program Manager to drive improvements to our core business systems and broader technology environment. This role sits at the intersection of business analysis, program/project management, technology, and organizational change. You will work with business teams, IT, vendors, and other stakeholders to turn business priorities into successful initiatives, including process improvements, system enhancements, integrations, upgrades, and new capabilities.

A key principle is that business teams own their processes, requirements, priorities, decisions, and outcomes. You provide the structure, analysis, facilitation, project leadership, and coordination needed to turn those priorities into results. You will work across CRM, PLM, ERP, and other enterprise applications, while also contributing to broader initiatives involving data, integrations, cloud technologies, automation, AI, security, and other emerging technologies.

Please note this is an in-office position, located at our head office in Ottawa, ON, address: 2650 Queensview Dr. Unit #150, Ottawa, ON K2B 8H6.

Number of vacancies for this role: 1

YOUR CHALLENGE:

Business Partnership & Analysis

Build strong relationships with business leaders, process owners, subject matter experts, and end users.
Facilitate discovery and requirements sessions to understand business needs, processes, challenges, priorities, and desired outcomes.
Translate business needs into clear requirements and actionable initiatives.
Challenge assumptions and help distinguish the underlying business need from a proposed technology solution.
Evaluate opportunities based on business value, effort, risk, dependencies, strategic alignment, and organizational readiness.
Help business teams make decisions, establish priorities, and maintain ownership throughout initiatives.

Program & Project Management

Lead initiatives involving CRM, PLM, ERP, and other business systems and technologies from discovery through implementation and adoption.
Develop project plans, milestones, responsibilities, dependencies, communications, and measures of success.
Coordinate business teams, IT, vendors, consultants, and implementation partners.
Manage risks, issues, decisions, actions, and deliverables while keeping initiatives moving forward.
Provide leadership and stakeholders with clear visibility into progress, priorities, risks, roadblocks, and required decisions.
Manage multiple initiatives and help establish priorities across the portfolio.

Systems & Process Improvement

Work with business teams to develop improvement roadmaps for key systems and processes.
Identify opportunities to simplify processes, improve integration and data, reduce duplication, and make better use of existing technology.
Coordinate system implementations, upgrades, enhancements, integrations, and related process changes.
Maintain a prioritized pipeline of improvements aligned with business and technology strategy.
Identify where automation, AI, and emerging technologies could provide meaningful business value.

Change Management & Adoption

Build communication, training, documentation, and adoption into project plans from the outset.
Work with business leaders and subject matter experts to prepare teams for change.
Ensure appropriate business ownership is established following implementation.
Gather feedback, address adoption challenges, and assess whether expected business outcomes are being achieved.

Implementation is not complete when the technology goes live. It is complete when the business successfully adopts the change and realizes the intended value.

WHAT YOU BRING TO THE ROLE:

We are looking for someone who combines strong business analysis and project leadership skills with the ability to work effectively across business and technology teams.

Experience in business analysis, project/program management, business systems, or a related technology role.
Experience with enterprise applications such as CRM, ERP, PLM, or similar business systems.
Strong requirements gathering, process analysis, workshop facilitation, and problem-solving skills.
Demonstrated ability to manage cross-functional initiatives, stakeholders, priorities, and dependencies.
Experience taking initiatives from discovery and requirements through implementation and adoption.
Strong communication skills and the ability to translate between business and technical audiences.
Ability to create structure and momentum when requirements, priorities, ownership, or solutions are initially unclear.
Practical, business-oriented approach to technology and continuous improvement.

Experience with any of the following is an asset:

Manufacturing, engineering, or project-based environments
Data migration, integration, reporting, or automation
Cloud, infrastructure, cybersecurity, or technology governance
AI and emerging technologies
Vendor and implementation-partner management
Formal project, business analysis, or change-management practices
PMP, CBAP, Prosci, Agile, or related certifications

Deep expertise in any one business application is not required. We are looking for someone who can understand a business problem, bring the right people together, establish a path forward, and drive an initiative through successful adoption.

COMPENSATION AND BENEFITS:

Expected salary range: $90,000-$110,000
3 weeks paid vacation
Company-paid extended health and dental benefits
Annual Wellness Wallet
Bonus eligibility
RRSP matching (after 1 year of service)
Free outdoor parking

ADDITIONAL INFORMATION:

Human-led Hiring

ProSlide does not use artificial intelligence (AI) to screen, assess, or select applicants. Applications are reviewed by our Talent & Culture team.

Recruitment Practices

Please note that all recruitment activities are conducted internally by our Talent & Culture team, and we are not currently working with any staffing firms. Any inquiries or communication regarding this position should be directed to our Talent & Culture team.

Accessibility and Inclusion

ProSlide Technology is committed to ensuring that our workplace and our hiring practices are inclusive and accessible to all individuals, including those living with disabilities. We strive to create a culture where every employee feels valued, respected, and supported. Should you require accommodation during the application process, please contact us and we will work with you to provide reasonable accommodations that suit your needs.

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More about this job

Responsibilities

The Business Systems Program Manager will lead initiatives to improve core business systems and technology environments by collaborating with business teams and IT. This role involves managing the full project lifecycle, from discovery and requirements gathering to implementation and organizational change adoption.

Requirements

Candidates should possess strong experience in business analysis, project management, and enterprise applications like CRM or ERP. The role requires excellent communication skills to bridge the gap between business needs and technical solutions, along with the ability to drive cross-functional initiatives.

Skills

Business analysis
Program management
Project management
CRM
ERP
PLM
Requirements gathering
Process improvement
Stakeholder management
Change management
System integration
Data analysis
Automation
AI
Strategic planning
Workshop facilitation

Benefits

Paid vacation
Extended health benefits
Dental benefits
Annual wellness wallet
Bonus eligibility
RRSP matching
Free outdoor parking

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
Program Manager
CRM
ERP
PLM
Business Analysis
Project Management
Change Management
Cloud Technologies
Automation
AI
Cybersecurity
Data Migration
PMP
CBAP
Prosci
Agile
Enterprise Applications
Process Improvement
Stakeholder Management
Technology Governance
Vendor Management
Implementation
Requirements Gathering
Strategic Alignment

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