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Added 14 mins ago
ML
FSQA Manager - Thermal Process
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…and effectiveness of thermal processes and thermal related systems, support the development of new food products, trouble shoot and support thermal system and related systems and process…
Added 14 mins ago
DC
Team Manager - Water Wastewater Ontario
Dillon Consulting Limited
London, ON · Hamilton, ON · Guelph, ON · Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Chatham-Kent, ON · Chatham, ON · North York, ON
- Full-time
…team members feel supported and valued.• People Development: Support the professional development of your team members, providing opportunities for growth and learning. Provide technical…
Added 14 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
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Cobourg, ON
- Part-time
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Added 29 mins ago
KT
Account Executive – B2B Technology Solutions
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Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
…helping businesses build, modernize, integrate, and manage the systems that support their operations and…
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- Contract
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Retail QA Analyst
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M.L.T. Charge - Quality
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Added 29 mins ago
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Intermediate Accountant
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The Accountant will support the CFO in maintaining accurate financial records, processing transactions, preparing reconciliations, and ensuring compliance with applicable federal and…
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Project Administrator – Remediation
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Heavy Duty Mechanic
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Finance Manager, Financial Accounting & Reporting
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Added 44 mins ago
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Operations, Production & Supply Chain Opportunities
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Added 58 mins ago
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PLM Technical/Functional Architect – Teamcenter
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Prospera Credit Union

Member Service Specialist (On Site)

Surrey, BC, V3S 7Y4, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

As a Member Service Specialist, you will uncover and support sales while delivering exceptional customer service and is responsible for proactively developing positive relationships and satisfying our members' product and service needs.

The successful candidate must be a resident of the local community and live within close proximity to the branch.

What you’ll do:

Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate solutions.
Refer customers to other team members and business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
Handle member personal banking needs through discovery conversations and opening new products such as personal and business profiles, term deposits, and other banking products and services.
Ensure an exceptional member experience by providing back-up support for other team members.
Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
Support and participate in community initiatives.

What you bring:

Previous banking, credit union or advisory sales experience with a strong interest in developing your financial services career.
Excellent communication, relationship-building, and negotiation skills.
Capacity and passion for learning, strong team orientation, and a keenness to help others.
Skilled in computer systems and processes.

What we offer:

Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $40,000 to $50,000 per annum based on the successful candidate’s knowledge, experience and internal equity.
Flexible Work Program for some of our roles – ask us!
Flexible Benefits Program – pick and choose what works best for you.
Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
Vacation, Wellness and Personal Days – paid time off to support your overall well-being.
Professional development – come grow your career and develop your skills.
A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Diversity, Equity & Inclusive Hiring Process:

At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you’re not just taking a job - you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.

At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact recruitment@prospera.ca. All requests are handled with respect and confidentiality.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Member Service Specialist is responsible for greeting customers, addressing inquiries, and proactively identifying opportunities to deepen relationships through financial product recommendations. They will collaborate with team members to ensure a seamless member experience while maintaining accurate records in the CRM system.

Requirements

Candidates should have previous experience in banking, credit unions, or advisory sales along with strong communication and relationship-building skills. A passion for learning and proficiency in computer systems are essential for this role.

Skills

Customer service
Sales
Relationship building
Communication
Negotiation
Financial services
Banking
Computer systems
Problem solving
Teamwork

Benefits

Flexible work program
Flexible benefits program
Paid vacation
Wellness days
Personal days
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Banking
Credit Union
Financial Services
Sales
CRM
Personal Banking
Business Profiles
Term Deposits
Advisory Sales
Community Initiatives
Financial Products
Member Service

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Work requirements

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