Program Manager
- Burlington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
- Posting language
- English
- Posted
Original job description
Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Key Responsibilities
Program Development & Workflow Design
Required Qualifications
Must be eligible to work in the U.S. with no restrictions.
Key Responsibilities
Program Development & Workflow Design
- Build and manage the operational workflow for mobile installations of vehicle equipment.
- Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
- Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
- Identify process gaps and create scalable solutions to support future growth.
- Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.
- Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
- Develop and present partnership opportunities to prospective partners.
- Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
- Serve as a primary relationship owner for key partners involved in this program.
- Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.
- Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
- Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
- Help identify target customers, revenue opportunities, and expansion strategies.
- Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
- Translate customer and sales feedback into operational improvements/new opportunities.
- Partner with internal operation teams to ensure successful execution of mobile installations
- Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
- Ensure that operational handoffs are clearly defined and consistently followed.
- Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
- Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.
Required Qualifications
- 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
- Experience building or improving operational workflows, processes, or service delivery
- Experience developing partner relationships or working with third-party service providers.
- Strong communication and presentation skills
- Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
- Proficiency with CRM, project management, reporting, or workflow tools.
- Must be able to work in office.
- Program management
- Revenue growth mindset
- Partner relationship management
- Sales and operations alignment
- Process development
- Workflow design
- Cross-functional leadership
- Vendor and partner coordination
- Customer-focused execution
- Problem solving
- Communication and presentation skills
- Accountability and follow-through
- Data-driven decision making
- Ability to build scalable processes from the ground up
Must be eligible to work in the U.S. with no restrictions.
More about this job
Responsibilities
The Program Manager will design and manage operational workflows for mobile vehicle equipment installations and build strategic partnerships with external service providers. They will also collaborate with sales teams to drive revenue growth and ensure seamless operational execution across departments.
Requirements
Candidates need 3+ years of experience in program management, operations, or business development, with a proven track record of building operational workflows. Proficiency with CRM and project management tools, along with strong communication and problem-solving skills, is required.
Skills
- Program Management
- Revenue Growth
- Sales And Operations Alignment
- Process Development
- Workflow Design
- Cross-functional Leadership
- Vendor And Partner Coordination
- Customer-focused Execution
- Problem Solving
- Communication And Presentation Skills
- Accountability And Follow-through
- Data-driven Decision Making
- Scalable Process Building
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Logistics
- Sales
- Transportation
- Consulting
Keywords
- Program Management
- Operational Workflow
- Standard Operating Procedures
- Process Mapping
- Quality Control
- CRM
- Project Management Tools
- Strategic Partnerships
- Vendor Management
- Revenue Operations
- Go-to-market Materials
- Fleet Services
- Field Services
- Business Development
- Vehicle Repair And Maintenance
- Scalability
- KPI Dashboards
- Service Level Agreements