Archived listing. The details below describe a past opening.
Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Essential Duties And Responsibilities
- Deliver learning to teammates through live/virtual curriculum and field-based hands-on training
- The segment installs telematics and related hardware on fleet vehicles of every class passenger vehicle, tractor trailer, heavy equipment, and everything in between so the role requires hands-on familiarity across the light and heavy-duty vehicle spectrum.
- Vett potential ADM Mentors for program approval through RO audits, GM interviews, and field audits to ensure proper admittance into the TAP Mentor Program
- Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins leading to successful graduation
- Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location
- Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices
- Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained
- Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams
- Assess teammate training needs and develop materials and course recommendations that will help teammates understand subject matter to bring the most value to their role
- Follow up with teammates regarding training in-person or through conference calls
- Build and maintain partnerships and act as liaison with Protech field leadership and other support departments
- Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required
- Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives.
- Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
- Assist evaluation of training sessions created by the training team
- Identify opportunities and make training/operational recommendations to improve overall field processes and procedures
- Oversee and execute special projects as needed
- All other duties as assigned
Qualifications And Education Requirements
- High school diploma or tech school graduate
- 3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
- Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
- Training or teaching experience preferred
- ASE, I-CAR and/or other industry certifications preferred and must be maintained
- 4 years mechanical experience in the field of automotive diagnostic and mechanical preferred
- Strong knowledge of vehicle electronics, OE software and scan tools
- Working knowledge of CCC One, Estimating Systems and Microsoft Excel
- Ability to read and understand instructions, workflows, written estimates and work orders
- Strong communication (written and verbal) and interpersonal skills
- Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
- Professional demeanor with a positive attitude, geared toward customer service
- Must have a valid driver’s license and ability to pass MVR check
Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.