Protech Mobile Installation Field Trainer
- Burlington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Essential Duties And Responsibilities
Training Delivery & Certification
Must be eligible to work in the U.S. with no restrictions.
Essential Duties And Responsibilities
Training Delivery & Certification
- Deliver installation training and certification curriculum in the field across all certification levels, using the standards, materials, and delivery model established by the Mobile Installation Partnerships Training Team.
- Conduct hands-on certification assessments and skills evaluations, verifying that technicians can install to Protech quality, safety, and customer-experience standards before they are released to work independently.
- Certify Protech's existing ADAS and ADM technicians into the mobile installation program, and onboard and certify new installation technician talent as the segment scales.
- Document assessment results, certification status, and recertification activity accurately and on time in the LMS and related tracking tools.
- Deliver re-certification and refresher training as hardware, vehicle platforms, and installation procedures change.
- Provide on-site coaching and side-by-side support to technicians and installation partners during live installs, correcting practices in the moment and reinforcing standard procedures.
- Observe installs across the full range of fleet vehicles - passenger vehicles, tractor trailers, heavy equipment, and specialty platforms - and identify skill gaps, recurring errors, and safety concerns.
- Escalate quality trends, procedural gaps, and content inaccuracies to the training team, and support corrective training where field performance indicates a need.
- Support new-market and new-partner launches by conducting initial trial installs and delivering the training required to have a certified, ready workforce in place ahead of demand.
- Capture field procedures during new installs to include proper wire routing, hardware/sensor/ camera mounting locations, and vehicle-specific variations and submit source material to the Training Team for inclusion in installation job aids and SOPs.
- Pilot and provide feedback on new job aids, quick-reference guides, and training content before final release.
- Help maintain consistency of delivery across markets and partners by using the current, version-controlled versions of all training materials.
- Serve as a day-to-day training point of contact for installation partners and technicians in assigned markets.
- Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
- Execute special projects and other duties as assigned by the Training Manager and Operations leadership.
- High school diploma or technical school graduate; associate degree in automotive technology, heavy equipment technology, education, or a related field preferred.
- 3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
- Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
- Experience training, mentoring, or coaching technicians, whether formally as a trainer or informally as a lead technician; experience delivering structured curriculum is highly valued.
- Excellent communication, facilitation, and presentation skills, both in person and virtually, with the ability to adapt instruction to varying experience levels.
- Comfortable working hands-on at installation sites and able to travel an estimated 50–60% within all installation markets.
- Working knowledge of Microsoft Office and related programs
- ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
- MECP (Mobile Electronics Certified Professional) certification is a preferred but not required. Candidates holding MECP certification at any level (Basic, Advanced, or Master Installer) will be given preference, and non-certified hires may be supported in pursuing it.
- Must have a valid driver's license and the ability to pass an MVR check.
Must be eligible to work in the U.S. with no restrictions.
More about this job
Responsibilities
Deliver field-based installation training, certification, recertification, and coaching for technicians and installation partners across automotive, heavy equipment, and specialty vehicle platforms. Document assessments and field procedures, support new-market launches, and provide feedback to improve training materials and installation quality.
Requirements
Requires a high school diploma or technical school education and at least three years of hands-on vehicle or equipment installation, service, or technical experience, including exposure to heavy equipment. Training or mentoring experience, strong communication skills, willingness to travel 50–60%, a valid driver's license, and U.S. work eligibility are required; relevant certifications and an associate degree are preferred.
Skills
- Installation Training
- Technician Certification
- Hands-On Skills Assessment
- Field Coaching
- Vehicle Diagnostics
- Telematics
- Electronic Hardware Installation
- ADAS
- ADM
- Safety Compliance
- Quality Assurance
- Technical Documentation
- Curriculum Delivery
- Partner Support
- Microsoft Office
- Communication And Presentation
Visa sponsorship
Not detected in the job text
Categories
- Education
- Trades
- Transportation
- Engineering
- Security & Safety
Keywords
- ADAS
- ADM
- Mobile Installation
- Vehicle Installation
- Heavy Equipment
- Tractor Trailers
- Off-Highway Vehicles
- Fleet Vehicles
- Advanced Vehicle Diagnostics
- Telematics
- Aftermarket Hardware
- Electronic Hardware Installation
- MECP
- ASE
- I-CAR
- OEM Certifications
- Learning Management System
- Installation Job Aids
- Standard Operating Procedures
- Certification Assessments
- Recertification
- Field Coaching
- Safety Standards
- Quality Assurance
- Microsoft Office
- MVR Check