Clinical Records & Registration Clerk, Full Time, Information Management

Kingston, ON, Canada

Wage: $31.48 - $34.44 · Full-time

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Job details

Pay: Wage: $31.48 - $34.44
Job type: Full-time
Apply by: Nov 12, 2026
Experience: 2 year Health Information Management Diploma OR equivalent combination of education and experience in a health records or registration setting, may be considered
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Code: 27842

Status: Full Time

Location: Providence Care Hospital

Union: OPSEU 4104 Service Clerical

Wage: $31.48 - $34.44

Posting Period: October 14, 2026 - October 23, 2026

As an integral member of the department, the Clinical Records and Registration Clerk will represent the service in a professional manner, liaising with and supporting clinical teams, administration, patients and their families as well as other health care community partners, in matters related to the patient registration, scheduling and records maintenance. The Clerk will maintain and promote the

confidentiality and security of personal health information at all times.

Skills And Qualifications Required

2 year Health Information Management Diploma OR equivalent combination of education and experience in a health records or registration setting, may be considered
One year recent related experience in a hospital or medical setting, preferably in a Patient Registration and/or patient scheduling environment OR formal education placement in a hospital clinical records department.
Experience working with an electronic patient scheduling system
Certified Health Information Management professional, preferred

Position Responsibilities

Performs reception duties, receives telephone calls and retrieves messages, returns calls and/or transcribes phone messages to the appropriate physician or clinical staff
Acts as a front line contact person and receptionist for patients / customers
Registers new and returning patients in appropriate electronic systems and answers client’s requests as required.
Schedules, maintains and rebooks appointments through electronic scheduling system
Initiates, retrieves and files the Personal Health Information (PHI) record for all patient admissions and registrations for requests from: physicians, clients, families, personal representatives, third parties in accordance with departmental process & procedures.
Monitors and tracks all PHI record requests, outgoing and incoming within the patient care system where applicable
Establishes and/or maintains the clinical record by filing, photocopying and distributing reports as required
Ensures that the PHI records are prepared, scanned, indexed according to the quality assurance standards
Ability to import and extract records within an electronic patient care records system for management of electronic PHI
Maintains and promotes the confidentiality and security of personal health information
Demonstrated accuracy and competency in word processing/keyboarding of 45 wpm with high level of accuracy

Why Work At Providence Care Hospital

Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care
A hospital striving for excellence in care, education and research
Committed to people centred approach to care delivery
Competitive salaries with excellent full-time benefits
Healthcare of Ontario Pension Plan (HOOPP)
State of the Art Building with on-site parking
On-site café and cafeteria with a variety of food options
Corporate and unit/service specific orientation for new hires
Focus on Healthy Workplace & Culture of Quality
Employee & Family Assistance Program
Education, mentorship and bursary opportunities
Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
Located on the shores of Lake Ontario surrounded by park land and walking trails

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.

Unless specifically stated, all job postings are for existing positions at Providence Care.

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More about this job

Responsibilities

Provide reception and front-line support to patients, families, clinical teams, and other partners, including registering patients and scheduling or rebooking appointments. Maintain, retrieve, process, scan, index, and distribute clinical records while protecting the confidentiality and security of personal health information.

Requirements

Requires a two-year Health Information Management diploma or an equivalent combination of education and experience, plus recent related experience in a hospital or medical setting or a relevant clinical records placement. Experience with electronic patient scheduling systems is required; a Certified Health Information Management professional designation is preferred, along with accurate keyboarding at 45 words per minute.

Skills

Patient Registration
Appointment Scheduling
Electronic Patient Scheduling Systems
Health Records Management
Personal Health Information Confidentiality
Electronic Patient Care Records
Records Scanning and Indexing
Records Filing and Retrieval
Word Processing
Keyboarding Accuracy
Reception and Telephone Support
Patient and Family Communication
Quality Assurance

Benefits

Full-Time Benefits
Healthcare of Ontario Pension Plan
On-Site Parking
Employee and Family Assistance Program
Education, Mentorship, and Bursary Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Health Information Management
Patient Registration
Patient Scheduling
Electronic Scheduling System
Clinical Records
Health Records
Personal Health Information
Electronic Patient Care Records
Records Management
Records Retrieval
Records Filing
Scanning
Indexing
Quality Assurance
Confidentiality
Information Security
Reception
Telephone Support
Word Processing
Keyboarding
Certified Health Information Management Professional
Hospital
Medical Setting

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