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Added 7 mins ago
Registered Nurse - Home Care
Winnipeg Regional Health Authority
Selkirk, MB
Under the supervision of the Home Care Nursing Supervisor the Registered Nurse – Home Care functions as a member of the multi-disciplinary team. The Registered Nurse – Home Care administers…
Added 7 mins ago
Licensed Practical Nurse - Home Care
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Home Care Nursing Supervisor, the Licensed Practical Nurse – Home Care functions as a member of the multi-disciplinary team. The Licensed Practical Nurse – Home…
Added 7 mins ago
TH
Associé(e) électricité et plomberie (temps partiel)
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Added 7 mins ago
E
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Post-secondary education and the successful completion of a recognized Food Services and Nutrition Management Program.
Added 7 mins ago
Registered Nurse
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The Specialty Pharma Nurse - Registered Nurse, under the direction of the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager, delivers and monitors specialized supervisor,…
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…perform any other related duties as may be required by their…
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We are seeking a highly motivated production supervisor to join our growing team.
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Added 22 mins ago
YO
Registered Early Childhood Educator
YMCA of Greater Toronto
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- Full-time
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Added 22 mins ago
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Supervisor, Distribution (Transportation)
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Saputo Dairy Products Canada G.P. is seeking an enthusiastic, driven, Distribution Supervisor to join our team. As a member of the Distribution team, this position is responsible for…
Added 22 mins ago
SI
Manager, Health & Safety
Saputo Inc.
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Personal Support Worker - Burlington West (Morning/Evening Shift - Casual)
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Employee Assistance Program provided for all employees
Added 22 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
Employee Assistant Program coverage for all employees.
Added 22 mins ago
BM
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- $22.7 to $30 CAD / hour
- Other
Communicates with supervisor any upgrades to improve job efficiencies.
Added 22 mins ago
Bilingual Business Development Representative
DHL Express (Canada), Ltd.
Montreal, QC · Lachine, Quebec
…the logistics industry, with initiatives such as our GoGreen program aimed at reducing the environmental impact of shipping…
Added 22 mins ago
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Added 22 mins ago
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Added 22 mins ago
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Added 37 mins ago
CWELCC - Early Learning Assistant
YMCA of Northeastern Ontario
Markstay-Warren, ON
This position includes the Ministry of Education Wage Enhancement Grant (WEG) of up to an additional $2.00/hour for qualifying roles within a licensed child care program at the YMCA
Added 37 mins ago
TC
Housekeeping / Laundry Worker (Temporary, Part-Time)
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This Unifor position, under the general supervision of the Environmental Supervisor, participates in the provision of housekeeping and laundry services in the Home. Promotes the philosophy…
Added 37 mins ago
CL
Finance Manager
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TITLE OF IMMEDIATE SUPERVISOR: Executive Director
Added 52 mins ago
KL
Infection Prevention and Control (IPAC) Lead - RPN
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…that there is an organized infection prevention and control program that meets regulatory requirements and is in line with Provincial Infectious Disease Advisory Committee (PIDAC)…
Added 52 mins ago
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Program Assistant (PA-1126-T)
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Employee and Family Assistance Program - provides short-term counselling, wellness resources, perks and free virtual fitness programs
Added 52 mins ago
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- Full-time
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Providence Healthcare

User Readiness Specialist

399 Royal Avenue, Kelowna, BC, V1Y 5L3, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Salary

The salary range for this position is CAD $32.43/Hr. - CAD $46.62/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

As a User Readiness Specialist, you’ll play a key role in preparing clinical and non-clinical staff across BC’s major health authorities to confidently use essential registration and scheduling systems. Reporting to the Manager of Registration Standards, Quality and Projects, you’ll design, deliver, and evaluate computer application training for diverse staff groups. You’ll collaborate with an expert support team to strengthen Client Identity Management and registration workflows across multiple sites, continuously refining training programs to ensure they meet organizational standards and performance outcomes.

This position is supporting the implementation of CERNER at BC Cancer Kelowna. The successful candidate must be able to work onsite at BC Cancer Kelowna (399 Royal Ave, Kelowna, BC V1Y 1E2).

What You Bring

Education

Bachelors Degree or Diploma in Business Administration/Management/Information Technology and/or Information Management with specialized courses in Training, plus two (2) to three (3) years of experience in software implementation project management, including documentation, or an equivalent combination of education, training and experience.

Skills and Abilities

Comprehensive knowledge of policy and standards for client identity management and client registration data collection.
Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
Skilled in Microsoft Office.
Ability to supervise and train employees, including organizing, prioritizing and scheduling work assignments.
Ability to manage own work activities to achieve maximum efficiency.
Ability to identify and resolve issues, and recognize when to escalate.
Ability to write training materials and edit training materials written by others.
Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
Knowledge of staff hiring procedures.
Strong exposure to a variety of corporate-level client registration and scheduling healthcare applications, as a supervisor and/or trainer.
Basic understanding of businesses process re-engineering.

What We Offer

A competitive salary: The salary range for this position is $63,484-$91,259 annually, depending on experience.
Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

Plan and deliver training for EMPI, Client Registration/ADT, Client Scheduling, and HealthNet systems, including scheduling sessions and managing logistics.
Provide system training during nursing orientation and additional sessions as needed.
Manage end-user access, ensure confidentiality compliance, and coordinate with IMITS and Provincial Registry teams when required.
Support selection of hardware, software, and tools for training delivery.
Develop and maintain training materials reflecting current software releases and updates.
Assist users in defining and documenting workflow changes related to new systems or updates.
Support business analysts and data quality teams by implementing process changes aligned with MOH, CIHI MIS, provincial, and organizational guidelines.
Participate in user-acceptance testing to understand system functionality and issues raised.
Maintain an accurate training environment that reflects live system standards and configurations.
Provide end-user support, including troubleshooting and process guidance.
Maintain subject-matter expertise across EMPI, Registration/ADT, Scheduling, and HealthNet systems.
Represent the program at meetings and support adoption of new policies and initiatives.
Monitor and evaluate training outcomes to ensure client satisfaction and continuous improvement.
Perform other related duties as assigned.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

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More about this job

Responsibilities

The User Readiness Specialist will design, deliver, and evaluate training programs for clinical and non-clinical staff on registration and scheduling systems. They will also manage end-user access, maintain training materials, and support workflow changes to ensure organizational standards are met.

Requirements

Candidates must hold a Bachelor's degree or Diploma in Business, Management, or IT, along with two to three years of experience in software implementation project management. Strong knowledge of registration workflows, information security policies, and the ability to train diverse user groups is required.

Skills

Software implementation
Project management
Training delivery
Client registration
Scheduling systems
Data quality
Workflow documentation
Microsoft Office
Information security
Confidentiality guidelines
Business process re-engineering
User-acceptance testing
Communication skills
Interpersonal skills
Troubleshooting
System training

Benefits

Professional development
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

User Readiness
CERNER
EMPI
ADT
HealthNet
Software Implementation
Project Management
Training
Client Registration
Scheduling
Healthcare
Information Security
FOIPPA
Workflow
Business Process Re-engineering
User-Acceptance Testing
Data Quality
Clinical Staff
Registration Standards
Documentation

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