Find work in Canada.

540,807 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
TU
One Year Management Placement / Internship - Scarborough
targetjobs UK
Toronto, ON · Scarborough Junction, ON
- Volunteer
Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow.
Added 6 mins ago
CR
Maintenance Manager - 6 month contract
Chartwell Retirement Residences
Brampton, ON
- Full-time
Lead maintenance and housekeeping staff and participate in Health & Safety initiatives and Manager on Duty rotation
Added 6 mins ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
Lead the front desk teams and provide scheduling
Added 6 mins ago
W
Principal Process Automation Engineer
Worley
Vancouver, BC
- Full-time
Added 6 mins ago
B&
Industrial Cybersecurity Senior Consultant 1
Black & Veatch
Markham, ON
- Full-time
…critical infrastructure clients. The Industrial Cybersecurity Lead leverages their technical and industry knowledge of OT networks and industrial cybersecurity to contribute to the…
Added 6 mins ago
KB
Freight Flow Associate
Kent Building Supplies
Atholville, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 6 mins ago
SH
Manager, Access to Care
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Lead quality improvement initiatives related to patient flow and discharge processes.
Added 6 mins ago
AR
Quality Engineer (Temp to hire) - Automotive Parts Manufacturer (KN36204)
Activ8 Recruitment & Solutions
Orangeville, ON
- Contract
Lead root cause analysis (RCA) activities using structured problem-solving methodologies (8D, 5 Why, Fishbone, etc.) and drive effective corrective and preventive actions
Added 6 mins ago
VB
Director, Voisey's Bay Operations
Vale Base Metals
St. John's, NL
- Full-time
Lead overall operational performance to achieve safe, sustainable, and reliable production while meeting productivity, quality, cost, and business objectives.
Added 6 mins ago
Q
Senior GRC Analyst
Quantexa
Ottawa, ON
- $116,000 to $146,000 CAD / year
- Full-time
Added 6 mins ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
Forecasting and cash flow: Lead the preparation of monthly forecasts, cash flow projections and annual expenditure outlooks. Challenge contractor and consultant inputs, test the assumptions…
Added 6 mins ago
P
Technical Sales Engineer (Electrical Power Solutions) (LB0010)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Technical Sales Engineer | Load Banks (portfolio lead)
Added 6 mins ago
IR
Coordonnateur des opérations - Operations Coordinator
Ice River Sustainable Solutions
Lachute, QC
- Full-time
Added 6 mins ago
PH
Senior Site Superintendent, Major Projects - Permanent - 4323
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
- Full-time
Take the Lead on Some of Ottawa’s Most Exciting Construction Projects!
Added 6 mins ago
DU
Director, Counselling & Psychological Services
Dalhousie University
Halifax, NS
- Full-time
Lead continuous renewal, and optimization of the counselling service delivery model, ensuring services remain responsive to evolving student needs, emerging best practices, and…
Added 6 mins ago
IS
Messer Table Operator - Local 1, Marine Fabricators (Day Shift)
Irving Shipbuilding
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 6 mins ago
W
Controls Designer
W3Global
Woodstock, ON
- $75,000 to $85,000 CAD / year
- Full-time
Perform calculations required for the winch or hoist to be engineered and lead the process of advance material requisitions to get key components on order
Added 6 mins ago
B
Senior Estimator
Buttcon
Vancouver, BC
- Full-time
…based in Vancouver, BC. The Senior Estimator is responsible to lead the estimating process and tender…
Added 6 mins ago
O
Associate Director, Search
OMD
Toronto, ON
- Full-time
As an Associate Director, Paid Search, you will lead paid social strategy and performance across key platforms including Google Ads, Bing Ads, Amazon Search Ads, ensuring activation aligns…
Added 6 mins ago
H
AI Governance Lead
Hays
Toronto, ON
- $85 to $90 CAD / hour
- Contract
We are seeking an experienced AI Governance Lead (Practitioner) to lead and operationalize AI governance and Responsible AI practices across enterprise AI, Generative AI, and agentic AI…
Added 6 mins ago
S
Station Design Manager
SYSTRA
Montreal, QC
- Full-time
The Station Design Manager will lead and coordinate the multidisciplinary design of rail stations and associated facilities across all project stages. The Station Design Manager is…
Added 6 mins ago
M&
Video Producer - Reach & Engagement
McKinsey & Company
Toronto, ON
- Full-time
You'll be part of the video team, reporting to its lead video producer and working alongside a video coordinator, podcast producers, and designers. You'll collaborate with editors and…
Added 6 mins ago
N
Chief Operating Engineer
Nortera
Tecumseh, ON
- $87,016 to $104,419 CAD / year
- Full-time
You will also lead and support a team of Operating Engineers, fostering a culture of teamwork, accountability, and continuous improvement.
Added 6 mins ago
A
Transportation/Execution Manager
ADM
Windsor, ON
- Full-time
Lead daily cross-functional meetings with operations, logistics and commercial teams to ensure strategic alignment
Added 6 mins ago
R
Store Manager - Fairview Pointe-Claire
RW&CO
Pointe-Claire, QC
- Full-time
Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

Apply About employer

Report this job