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Added 13 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Must have a solid knowledge of the principles, practices and methods of business development, operations, service delivery, customer and employee experience, financial management and…
Added 13 mins ago
PH
District Director
ParaMed Home Health Care
Oshawa, ON
- Full-time
Must have a solid knowledge of the principles, practices and methods of business development, operations, service delivery, customer and employee experience, financial management and…
Added 13 mins ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
The role is a front-line management position at the Maxwell Meighen Centre (135 Sherbourne St.), which is focused on overseeing Social Services program(s) as well as carrying a certain…
Added 13 mins ago
General Manager, Ontario
F12.net
Markham, ON
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Added 13 mins ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
Possess knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, and coordination of people and resources.
Added 13 mins ago
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Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
…ability and willingness to travel are required. Reporting to the Director, Retirement Planning, direct member service and member education are core and ongoing accountabilities of the role,…
Added 13 mins ago
R
Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…
Added 13 mins ago
CB
Trust Officer
Cassels Brock & Blackwell LLP
Calgary, AB
- Full-time
Our Calgary office is currently recruiting for a Trust Officer in our Accounting Department, reporting to the Director, Finance. The successful candidate must be able to work independently…
Added 13 mins ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
Provide information to management members when inquired.
Added 13 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
Reporting to the Director, Sales & Service, the Manager, BBC Business Banking Credit role interfaces closely with Business Banking Centre (“BBC”) management and Business Credit Department…
Added 13 mins ago
S
Client Partner, Director - Mid Market Banking, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Industry Expertise: Consulting account development and delivery management experience with clients in the mid market financial services industry across pensions and fintech, including deep…
Added 13 mins ago
G
Support Indigenous Communities, Wildfire Evacuees, and Work for change
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing…
Added 13 mins ago
BG
Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
Collaborate with the Director of Sales to develop and grow corporate partnerships through strategic prospecting, relationship-building, and category development for the Clubs.
Added 28 mins ago
O
Product Launch Specialist, HealthTech SaaS
OceanMD
Toronto, ON
- Full-time
Reporting to the Senior Director of Business Operations, we are hiring a Product Launch Specialist, HealthTech SaaS to coordinate early access programs and support the successful launch of…
Added 28 mins ago
Staff Accountant
Cyclic Materials Inc.
Toronto, ON
Reporting to the Director, Finance, you will support day-to-day accounting and the monthly close across Cyclic entities, working with colleagues in Finance and with teams across the…
Added 28 mins ago
Network Administrator
Cyclic Materials Inc.
Toronto, ON
…with the potential for occasional travel and reports to the Director of…
Added 28 mins ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
Provide information to management members when inquired.
Added 28 mins ago
TS
Program Service Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - Maxwell Meighen Centre
- Full-time
The role is a front-line management position at the Maxwell Meighen Centre (135 Sherbourne St.), which is focused on overseeing Social Services program(s) as well as carrying a certain…
Added 28 mins ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Strong knowledge of project development and execution, including engineering, construction, project controls, contracting, procurement and risk management.
Added 43 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are ISC, an industry-leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting…
Added 43 mins ago
MD
Compliance Supervisor/Workers' Compensation Program Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work involves participating in the CRT management team and acting as back up for all other CRT supervisors. This position may be assigned to any task required by the CRT Director on a need…
Added 43 mins ago
E
Health Care Aide (HCA) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
Reporting to the Director of Health & Wellness, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under the direction of…
Added 43 mins ago
E
Licensed Practical Nurse (LPN) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
Reporting to the Director of Care or Director of Health & Wellness, the Licensed Practical Nurse (LPN) is responsible for providing planned, patient-oriented, goal-directed nursing care in…
Added 43 mins ago
E
Registered Nurse (RN) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
Reporting to the Director of Health and Wellness (DHW) / Director of Care (DOC), the Registered Nurse (RN) is responsible to provide direct resident care and medication administration and…
Added 43 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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