Find work in Canada.

539,046 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Collaborate with the Regional Director to develop goals and communicate established goals
Added 7 mins ago
IF
Associate Director - Securities Finance
iA Financial Group (Industrial Alliance)
Halifax, NS
- Full-time
Are you driven by operational excellence in capital markets and looking to contribute to a growing securities finance platform? As part of the Securities Finance Trading team, you will play…
Added 22 mins ago
BG
Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
Collaborate with the Director of Sales to develop and grow corporate partnerships through strategic prospecting, relationship-building, and category development for the Clubs.
Added 38 mins ago
C
Director, Business Effectiveness - Capital Markets
CIBC
Toronto, ON
- Full-time
…Administrative Office (CAO) team, reporting to the Managing Director, Business Effectiveness, the Director, Business Effectiveness will champion the management, improvement and execution of…
Added 38 mins ago
M
Director, Global Technology & Operations Strategy & Transformation
Manulife
Toronto, ON
- Full-time
The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus…
Added 38 mins ago
Manager, Investigations and Compliance
The Government of Nova Scotia
Halifax, NS
Reporting to the Director of Investigations & Compliance, the Manager of Investigations & Compliance provides operational and program management of Immigration Branch program integrity…
Added 38 mins ago
TC
Datastage developer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…has upheld the highest standards of innovation, engineering excellence and customer…
Added 38 mins ago
JW
Benefits Specialist
Jamieson Wellness Inc.
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $84,000 CAD / year
- Contract
…standards. Guided by our core values of Accountability, Respect, Excellence, and Agility, we take ownership, collaborate effectively, and continuously evolve to better serve our…
Added 38 mins ago
TO
Locum Veterinarian
The Ontario SPCA and Humane Society
Barrie, ON
- $65 to $70 CAD / hour
- Contract
Promote a culture of shared accountability, compassion, and clinical excellence
Added 38 mins ago
TO
Locum Veterinarian
The Ontario SPCA and Humane Society
Whitchurch-Stouffville, ON
- $65 to $70 CAD / hour
- Contract
Promote a culture of shared accountability, compassion, and clinical excellence
Added 38 mins ago
TO
Locum Veterinarian
The Ontario SPCA and Humane Society
Whitby, ON
- $65 to $70 CAD / hour
- Contract
Promote a culture of shared accountability, compassion, and clinical excellence
Added 38 mins ago
TO
Locum Veterinarian
The Ontario SPCA and Humane Society
Newmarket, ON
- $65 to $70 CAD / hour
- Contract
Promote a culture of shared accountability, compassion, and clinical excellence
Added 38 mins ago
I
Senior IT Solutions Architect – Presales
ITI
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…you’ll act as a trusted technical advisor throughout the sales process. You’ll help clients understand their options, design the right solutions and confidently move their technology…
Added 38 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Partner with the Global Director to deliver the Sales Coaching Excellence Programme, supporting its rollout and ongoing adoption across North America.
Added 1 hour ago
Senior Manager, Maintenance and Technical Services
Sofina Foods Inc
Brampton, ON
…Blueprint connects you to a common purpose and a shared standard of…
Added 1 hour ago
SH
Communications Coordinator - Communications (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
…health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on…
Added 1 hour ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
Help us shape a cleaner, greener future through innovation, collaboration, and excellence.
Added 1 hour ago
WU
Creative Arts Therapy Lecturer (Theory and Practice of Psychotherapy)
Whitecliffe University of Applied Sciences - Toronto
Toronto, ON
- Full-time
…Ontario under the Ontario Post-secondary Education Choice and Excellence Act, 2000, Whitecliffe University of Applied Sciences will offer its first program, the Master of Creative Arts…
Added 1 hour ago
UH
Coordinator, Fundraising Granting
University Health Network
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…and hospital stakeholders, helping to open and close funds, process grant commitments, maintain data integrity, monitor progress, and support donor reporting and stewardship…
Added 2 hours ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
…celebrated for their rugged durability, operational versatility, and excellence in…
Added 2 hours ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care…
Added 2 hours ago
VG
Director, Manufacturing Operations (North America)
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have…
Added 3 hours ago
PC
Director, Member Experience
Provincial Credit Union
Charlottetown, PE
- Full-time
The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role…
Added 3 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 4 hours ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
…Compensation & Benefits on the People & Culture team. Reporting to the Director, People Operations, the Manager leads YVR’s compensation, benefits, retirement and recognition programs and a…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

Apply About employer

Report this job