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Added 3 mins ago
VC
Senior Manager, Occupational Health and Safety
Victoria Cool Aid Society
Victoria, BC
- Full-time
Reporting to the Director of Human Resources, the Senior Manager, Occupational Health & Safety provides strategic leadership, oversight, and direction for the Society's comprehensive OHS…
Added 3 mins ago
Senior Consultant, Employee Relations
Canadian Blood Services
Calgary, AB · Edmonton, AB · Ottawa, ON
Reporting to the Associate Director, Employee Relations, the Senior Consultant will provide a wide range of labour and employee relations services, including negotiating collective…
Added 3 mins ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Sales Technologies, this is a hybrid analyst role and is ideal for someone who wants to combine agentic creation, data, development, and operational impact in a…
Added 3 mins ago
AG
Associate Director, Search
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- Full-time
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Added 3 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 18 mins ago
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Temporary Sales Associate
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Markham, ON
- Part-time
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
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Research Assistant - Public Engagement
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Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 18 mins ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Complete all other relevant tasks as assigned by supervisor and/or director.
Added 18 mins ago
CI
Senior Account Manager
Citylitics Inc.
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Director of Food & Beverage
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Rossland, BC
- Full-time
The Director of Food & Beverage leads the dining and beverage experience across RED Mountain Resort and The Josie Hotel, from mountain dining and après-ski to upscale restaurant service,…
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Asst Mgr Housekeeping CN
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Rossland, BC
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Added 18 mins ago
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Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
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- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 18 mins ago
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Director, Corporate Real Estate & Facilities
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Optimize portfolio performance, occupancy costs, and space utilization
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…interpretation, commitment, or policy issues to appropriate project or director-level…
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GardaWorld - French Technical Support - Edmonton
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Reporting to the VP, Operations, the Director, Operations is responsible for overseeing primary chicken processing operations and driving continuous improvement across manufacturing,…
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Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
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Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
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Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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