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Added 13 mins ago
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Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management Inc. (TDAM) is a North American investment manager offering progressive investment solutions to investors globally. For over two decades, TDAM established competitive…
Added 13 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 13 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
The IT Director will therefore need to maintain close contact with the various business units and network teams to understand their needs, anticipate challenges, and ensure that…
Added 13 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 13 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Laboratory Director and working closely with the two Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in…
Added 13 mins ago
LC
Special Accounts Advisor
Libro Credit Union
London, ON
- Full-time
Issue demands for payment on behalf of the Credit Union and assist the Director of Special Accounts and Collections with issuing forbearance and similar agreements.
Added 13 mins ago
SC
Director Talent Acquisition
Sonepar Canada
Surrey, BC
- Full-time
…distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over…
Added 13 mins ago
D&
Financial Analyst, Commercial FP&A
Day & Ross
Somerville, NB
- Full-time
Reporting to the VP/Director of Finance, this role is well-suited to an analytically sharp finance professional with a genuine interest in commercial dynamics and the freight industry.
Added 13 mins ago
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Senior Manager, Digital Strategy & Operations
Equinix
Toronto, ON
- Full-time
Partner with the Senior Director and Director to shape annual and multi-year strategy, operating plans, and prioritization across DIO value streams
Added 28 mins ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Sales Technologies, this is a hybrid analyst role and is ideal for someone who wants to combine agentic creation, data, development, and operational impact in a…
Added 28 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
As an Associate Director, Paid Search, you will lead paid social strategy and performance across key platforms including Google Ads, Bing Ads, Amazon Search Ads, ensuring activation aligns…
Added 28 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 43 mins ago
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Temporary Sales Associate
Coach
Markham, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 43 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
The Director of Food & Beverage leads the dining and beverage experience across RED Mountain Resort and The Josie Hotel, from mountain dining and après-ski to upscale restaurant service,…
Added 43 mins ago
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Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 43 mins ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Lead architecture reviews across cloud, applications, infrastructure, and third-party solutions.
Added 43 mins ago
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Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON
- Full-time
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Added 43 mins ago
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GardaWorld - French Technical Support - Edmonton
GardaWorld
AB · Edmonton, AB
- Full-time
GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.
Added 43 mins ago
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Account Manager
TEKsystems
Ottawa, ON
- Full-time
…execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North…
Added 43 mins ago
C
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 43 mins ago
SB
Brand Marketing Activation Intern
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Brand Marketing Activation Intern, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Marketing.
Added 43 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve…
Added 43 mins ago
T
Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management Inc. (TDAM) is a North American investment manager offering progressive investment solutions to investors globally. For over two decades, TDAM established competitive…
Added 58 mins ago
C
Director, FX Payments & Banking Strategic Projects
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Director, Payments & Banking Strategic Projects within our Cross-Border division. This position falls under our Payments Operations line of business…
Added 1 hour ago
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Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
…around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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