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Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Director of Emergency, this position involves coordinating and leading the Sexual Assault Nurse Examiner (SANE) program with ongoing operation,…
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Manager Mental Health and Addictions Services
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Job Description: The Manager, Mental Health and Addictions Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals.…
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RI
Branch Manager
Rentokil Initial
Lower Sackville, NS
- $85,000 to $95,000 CAD / year
- Full-time
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
Added just now
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
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Director, Executive Compensation & Board Advisory Consulting
WTW
Calgary, AB
- $110,000 to $150,000 CAD / year
- Full-time
As a Director in our Executive Compensation and Board Advisory (ECBA) practice, you will bring your expertise in Canadian tax and accounting to collaborate with some of the industry’s top…
Added just now
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Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based…
Added 15 mins ago
Production Automation Director (PAD), Bell Media
Bell
Toronto, ON
At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.
Added 29 mins ago
RI
Branch Manager
Rentokil Initial
Sackville, NB
- $85,000 to $95,000 CAD / year
- Full-time
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
Added 29 mins ago
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Manager, Access to Care
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…(SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s…
Added 29 mins ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
Added 29 mins ago
VB
Director, Voisey's Bay Operations
Vale Base Metals
St. John's, NL
- Full-time
The Director of Voisey’s Bay Operations holds overall accountability for the strategic leadership and operational performance of the Voisey’s Bay mine site, a complex remote mining…
Added 29 mins ago
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Temporary Sales Associate
Coach
Markham, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 29 mins ago
DU
Director, Counselling & Psychological Services
Dalhousie University
Halifax, NS
- Full-time
Position Title Director, Counselling & Psychological Services
Added 29 mins ago
MS
Vessel Pre-Planner
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Based in Halifax, Nova Scotia, Marinus Services ULC. navigates the complexities of global trade with precision, offering top-tier technical support services in North America.
Added 29 mins ago
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Associate Director of Care RN/RPN - Evenings
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Ottawa, ON
- Full-time
Associate Director of Care / Permanent Full-Time
Added 29 mins ago
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Director, Performance
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Toronto, ON
- Full-time
As a Director, Performance, you will lead the performance discipline across key platforms in social, search and programmatic driving innovation, strategic direction, and business growth…
Added 29 mins ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
Other duties as assigned by Director, Digital Technology and Services.
Added 29 mins ago
FE
Center Director - Beltline Campus
FB Education Services
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Fueling Brains Academy is looking for an experienced Center Director to lead one of our early learning campuses.
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Junior IT Support Specialist (Part-time)
DEPT®
Toronto, ON
- Part-time
You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work…
Added 29 mins ago
LC
Product Manager, Digital Health (14 month contract)
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- Full-time
Reporting to the Director, Product Management, Digital Health, this role will own and advance key product capabilities across our pharmacy and PC Health digital ecosystem, with a focus on…
Added 29 mins ago
Casual Mechanic
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…municipal road system, parks and open space, solid waste management services, water treatment and supply, wastewater collection and treatment, stormwater management, development approvals…
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Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
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We are a fast-growing home services company committed to delivering exceptional heating, ventilation, air conditioning, and plumbing solutions. With a focus on quality, innovation, and…
Added 29 mins ago
Senior Oracle HCM Consultant - TERM
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Reporting to the Director, Business Development & Integration Services, the Senior Oracle HCM Consultant provides strong technical expertise delivering integrations, data solutions and…
Added 30 mins ago
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Executive Producer, CBC, Personal Finance Business News, Toronto (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Director, Journalism, CBC Money, you’ll be transforming workflow processes and launching new initiatives focused on cost-of-living reporting across text, video and audio…
Added 44 mins ago
SN
Manager, HR
Six Nations Polytechnic
Brantford, ON
- Full-time
…support on HR areas such as employee relations, organizational development, and learning and development. The position provides direct support to the Senior Director, Operations and Human…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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