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Added 7 mins ago
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AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
Added 7 mins ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Added 7 mins ago
KG
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
To provide technical support and advice to the global organization to ensure the effective implementation, maintenance, and continuous improvement of the Company H&S risk management system…
Added 7 mins ago
Recreation Supervisor 2, Aquatics
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Ottawa, ON
…the recreational program budget, including the development, implementation and expenditure of program…
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Human Resources Generalist
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Supports implementation of HR initiatives at the site and ensures appropriate change management is in place.
Added 7 mins ago
SAP SuccessFactors Recruiting Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are seeking an experienced SAP SuccessFactors Recruiting Lead – Manager to join our HR Technology practice. This role is ideal for someone who combines strategic thinking with deep…
Added 7 mins ago
SAP SuccessFactors Employee Central Lead & Employee Central Time Lead - Manager
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Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
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Added 7 mins ago
E
District Director
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Belleville, ON · ParaMed Admin Office - SE (Sidney St.)
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
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E
District Director
Extendicare
Oshawa, ON · ParaMed Admin Office - CE (King St.)
- Full-time
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Material Manager
Aecon
Winnipeg, MB
Integrity. We lead by example, with humility and courage.
Added 22 mins ago
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Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely…
Added 22 mins ago
AH
Supervisor
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AB · Greater Edmonton Metropolitan Area
- Part-time
…introduction to the operations management stream and could lead to other opportunities within Food Services…
Added 22 mins ago
Commercial Auto Underwriting Specialist
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Cambridge, ON · Toronto, ON
…underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible for underwriting referrals, providing training specific to Fleet & Garage…
Added 22 mins ago
YO
Level 1 Early Childhood Educator Hourly
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Edmonton, AB
- Part-time
The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and…
Added 22 mins ago
VC
Registered Nurse (RN) - Med/Surg - Acute Medicine
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
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Wellhead Protection Hydrologist - Hydrologist 3
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…environmental reviews, potential contaminant source inventories, lead or participate in technical studies, and coordinate wellhead protection plan implementation activities, primarily in…
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Clinical Research Coordinator
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Develop study data collection forms for implementation on REDCap or other related programs
Added 22 mins ago
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Lead SAP TMS Consultant
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Calgary, AB
- Full-time
At least two end-to-end implementation projects and at least one where performed as Lead Solution Consultant preferably at client location. Experience in multiple, full lifecycle SAP TM…
Added 22 mins ago
KI
PL/SQL Developer in Montreal, QC- Canada - Interviews this weekend
KPG99 INC
Montreal, QC
- Contract
Prepare technical design documents and implementation plans
Added 22 mins ago
NS
AWS Snowflake Solutions Architect
N2P Systems
Toronto, ON
- Full-time
N2P Systems is seeking an experienced Data & Analytics Solutions Architect to lead the design and modernization of enterprise data, analytics, and AI platforms using AWS and Snowflake. This…
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Software Development Engineer, Agent Labs
Amazon
Vancouver, BC
In this role, you'll lead the entire product development lifecycle - from conceptualization to implementation - working with the latest AI agent frameworks to create scalable solutions.…
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PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
Pwc Canada
Toronto, ON
- Full-time
…operations. You will support business advisory, technology implementation, platform and ERP migrations, artificial intelligence initiatives, and transformation journeys that help our…
Added 38 mins ago
D
Lead AI.Net Developer
Digitive
Canada
- Contract
We are looking for a highly hands-on, execution-focused Lead AI Developer to serve as the ground-level technical partner to our Lead AI Engineer. While the Lead AI Engineer establishes the…
Added 38 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 38 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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