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Added 2 mins ago
SN
Manager, HR
Six Nations Polytechnic
Brantford, ON
- Full-time
…development. The position provides direct support to the Senior Director, Operations and Human Resources in ensuring employee-centered programs and processes are effectively executed and…
Added 2 mins ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
Provide timely, concise advice to the Director on provider performance, system pressures, financial stewardship and sector priorities.
Added 2 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Operations | Corporate and Foundation Relations | Development | Development & Alumni Engagement
Added 2 mins ago
B
IT Manager
BOYNECLARKE
Dartmouth, NS
- Full-time
This position is fully in-office, reporting to the Director of Operations.
Added 2 mins ago
AC
Director of Avionics
Avmax Careers - Canada
Calgary, AB
- Full-time
Reporting to the Senior Director of Operations, Canada. The Director of Avionics leads the Avionics division through its managers and supervisors across shops, installations and line…
Added 2 mins ago
JI
Cost Accounting Manager
J.D. Irving, Limited
Lethbridge, AB
- Full-time
…of the plant leadership team. This position reports to the Director of…
Added 2 mins ago
C
Research Navigator | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
…Research Navigator provides project and operational support to the Director of Research Operations, contributing to special projects, process improvement initiatives, and enterprise-wide…
Added 17 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 17 mins ago
UM
Monetization Director
Ubisoft Montréal
Montreal, QC
- Full-time
As Monetization Director, the incumbent will be responsible for defining a long-term monetization strategy which respects the core values of the game and creates an optimal player…
Added 17 mins ago
T
Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
…risk/compliance professionals to deepen their knowledge of TDAM's operations and the investment management…
Added 17 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 17 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 17 mins ago
A
Industrial Engineer
adidas
Brantford, ON
- Full-time
…distribution, packaging material, equipment, and methods of operations by using proven Industrial Engineering techniques. This position directly impacts the following KPIs: safety, cost per…
Added 17 mins ago
TO
Director of Corporate and Financial Services (CFO/Treasurer)
Town of The Blue Mountains
The Blue Mountains, ON
- Full-time
As the new Director of Corporate and Financial Services, you are an insightful and proven strategic advisor to elected officials with a view to both short and long-term planning and…
Added 17 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Laboratory Director and working closely with the two Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in…
Added 17 mins ago
UO
Clinical Research Assistant - Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
This recurring part-time position is part of the AUPE Collective Bargaining Unit and reports to the Director of Operations. The position is responsible for identifying research grant…
Added 17 mins ago
M
P&O Business Partner
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Partner closely with the P&O Director, MyP&O, Centers of Excellence (COEs), and Supply Chain P&O teams to deliver seamless support and resolve employee and manager needs.
Added 17 mins ago
D&
Financial Analyst, Commercial FP&A
Day & Ross
Somerville, NB
- Full-time
Reporting to the VP/Director of Finance, this role is well-suited to an analytically sharp finance professional with a genuine interest in commercial dynamics and the freight industry.
Added 17 mins ago
E
Senior Manager, Digital Strategy & Operations
Equinix
Toronto, ON
- Full-time
The Senior Manager, Strategy & Operations sits within the DIO Office of the COO (DCOO) and leads strategic projects across DIO, spanning planning, strategy, operations, and finance. This…
Added 32 mins ago
Senior Consultant, Employee Relations
Canadian Blood Services
Calgary, AB · Edmonton, AB · Ottawa, ON
Utilizing your business acumen, you will assist the Associate Director, Employee Relations & HR Operations, in developing labour relations strategies that foster a positive employee and…
Added 32 mins ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
This role sits at the centre of STT’s mission to support current operations, evolve sales workflows and platforms, and prepare the organization for future capabilities such as AI and…
Added 32 mins ago
AC
Manager, Broadcast Technology - Abbotsford Canucks
Abbotsford Canucks
Abbotsford, BC
- Full-time
Collaborate with Game Presentation, Operations, and external partners to deliver seamless event experiences
Added 32 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 47 mins ago
C
Temporary Sales Associate
Coach
Markham, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 47 mins ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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