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Added 5 mins ago
A
Lead
adidas
AB · Edmonton, AB
- Full-time
In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to…
Added 5 mins ago
M
BOH Management - Sous Chef
Moxies
Barrie, ON
- Full-time
…a part of our Leadership Team. With the opportunity to help lead the culinary operations in the restaurant, including developing leaders and team members, learning to maintain a positive…
Added 5 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 mins ago
EK
Commercial Kitchen + Bar Designer
Earls Kitchen + Bar
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
Collaborate with internal Project Managers to ensure specified equipment lead times align with the project schedule's critical path, proactively communicating potential impacts or risks.
Added 5 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 20 mins ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 20 mins ago
H
Transportation Planner
HDR
Calgary, AB · Vancouver, BC · Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all…
Added 35 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 35 mins ago
Associate Manager, Growth Operations
DoorDash Canada
Toronto, ON
We’re looking for a business-savvy operator with a strong bias toward action to lead DoorDash Canada’s expansion and marketplace performance. As the national expansion lead, you’ll blend…
Added 35 mins ago
W
(CAN) Stocking 3 Team Lead
Walmart
Red Deer, AB
- Full-time
5. Review completed schedules with People Lead.
Added 35 mins ago
LC
Merchant, Natural Foods (Super Market Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
Set and achieve goals, working united with various colleagues in merchandising, operations, control brands, supply chain, loyalty, e-commerce, marketing, media, and other divisions.
Added 35 mins ago
JI
Senior Product Manager
Jumbo Interactive
Calgary, AB
- Full-time
We are looking for a Senior Product Manager / Product Owner to lead the strategy, development, delivery, and ongoing evolution of innovative B2B and B2C lottery technology products in a…
Added 1 hour ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
The firm is seeking a Non-Equity Partner in US Corporate Tax to lead an established and growing US tax practice. This role will take ownership of compliance and advisory delivery across a…
Added 1 hour ago
D
Lead Equipment technician
Diversey
Mississauga, ON
- Full-time
Added 1 hour ago
TT
Retail Visual Merchandise Coordinator Full Time Winners Lynn Valley
The TJX Companies, Inc.
North Vancouver, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
TT
Customer Service Coordinator Shoppers World Brampton Contract role
The TJX Companies, Inc.
Brampton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
S&
Lead Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Experience with serving as firm/client liaison in a support or lead engineering role is desirable.
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Full-time
Maintain specified inventory and support merchandise operations, including receiving, stocking, merchandising, product availability, and inventory control.
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 hours ago
IL
Sales Manager
Innovations LUNVIXOR Inc.
Montreal, QC
- Full-time
…prospects. The role involves collaborating with marketing and operations teams to align sales initiatives, prepare proposals, negotiate contracts, and support a smooth onboarding process…
Added 2 hours ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 hours ago
S
Lead Equipment technician
Solenis
Mississauga, ON
- Full-time
Added 2 hours ago
EPL Branch Manager - Woodcroft
City of Edmonton
AB
…motivate and inspire staff, provide top-notch customer service, lead projects, and build community connections. Diplomatic and collaborative, you foster respect and accountability. Your…

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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