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Added 8 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…background, problem solving mentality, excellent communication skills, ability to prioritize tasks along with willingness to learn and adapt. Excellent teamwork skills and capability to…
Added 8 mins ago
A
Spécialiste Flammabilité / Flammability Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 8 mins ago
M
People Services AI Solutions & Configuration Lead
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Toronto, ON · Waterloo, ON
- Full-time
As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across…
Added 8 mins ago
M
VP, Operational Risk Oversight
Manulife
Toronto, ON
- Full-time
…proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if…
Added 8 mins ago
ZEB Coord, Contract Service Delivery
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Ottawa, ON
…communications related to third-party contracts; contribute to ongoing program improvement; assist with oversight of financial resources and program budget; provide oversight for existing…
Added 22 mins ago
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Sales Manager - SaaS (OTE: upto 130k)
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- $85,000 to $100,000 CAD / year
- Full-time
…and grow. Recognized through Deloitte’s Technology Fast 500 program, we are building technology that simplifies practice management, strengthens patient engagement and helps healthcare…
Added 22 mins ago
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Leadership and Relationship Coordinator
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Mississauga, ON
- Contract
Work closely with school and program leaders across all divisions.
Added 22 mins ago
EC
Strategic Development Trainee
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Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Strategic Development Program is designed to provide broad exposure to our business while developing the technical, commercial, and leadership skills required for future growth within…
Added 22 mins ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Hiring Salary Range: The salary for this role ranges from $80,000 to $95,000 per year, depending on your skills and experience.
Added 22 mins ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- Full-time
…technicians develop the theoretical knowledge and practical skills required to meet operational and regulatory…
Added 23 mins ago
IC
Trade Compliance & Logistics Manager
IDEX Corporation
Waterloo, ON
- Full-time
…between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an…
Added 23 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
…Project Management, Business Relationship, and Change Management skills to drive strategic outcomes and transformation. This role reports to the Manager, Project Delivery, within the…
Added 23 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…Project Management, Business Relationship, and Change Management skills to drive strategic outcomes and transformation. This role reports to the Manager, Project Delivery, within the…
Added 23 mins ago
Team Lead, Disability Support Program (Multiple Opportunities/ Various Locations)
The Government of Nova Scotia
NS
We’re hiring six (6) DSP Team Leads to lead their team in day-to-day operations and support the implementation of the new community-based program. This new framework is a critical aspect of…
Added 37 mins ago
YO
Instructor CY Programs Sports
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Toronto, ON
- Part-time
Take attendance, ensure participants are signed into and out of the program.
Added 37 mins ago
Business Intelligence Analyst, Google Cloud Support
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Waterloo, ON
Experience supporting data-driven sales operations, consulting, or program management and strategic cross-functional BI initiatives in a cloud business.
Added 37 mins ago
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Senior GRC Analyst
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Remote, Canada
- $116,000 to $146,000 CAD / year
- Full-time
- Remote
Supporting compliance with applicable government security requirements, including the Public Services and Procurement Canada (PSPC) Contract Security Program and Contract Security Manual.
Added 53 mins ago
DO
Senior Project Officer – Office of the Deputy Director General
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.
Added 53 mins ago
RD
Senior Project Manager
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Aurora, ON
- Contract
The organization is currently finalizing platform selection and board approvals for an enterprise-wide modernization program. You will lead the delivery and cutover across four primary…
Added 53 mins ago
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Quality Supervisor
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- Full-time
 Excellent analytical and problem solving skills.
Added 53 mins ago
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Project Manager Civil
Roni Group
Vaughan, ON
- $120,000 to $150,000 CAD / year
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Lead progress meetings with owners and consultants.
Added 53 mins ago
TH
Mental Health Clinician (Full Time) - Insight Health Solutions
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ON · ON, Canada
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Insight Health Solutions is a revenue generating program with an expanding mental health portfolio. An integral member of the interdisciplinary team is the Mental Health Clinician. The…
Added 53 mins ago
Supervisor
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Added 53 mins ago
Program Manager, Product Change and Development
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Calgary, AB · Mississauga, ON
The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering,…
Added 1 hour ago
JI
Department Manager of Electrical/Plumbing/Hardware/Seasonal/Garden Centre
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Lead the department by setting the example in safety, customer service, and visual merchandising

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

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Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

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