Find work in Canada.

538,181 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
CH
Client Service Coordinator (Healthcare)
Careica Health
Lloydminster, SK
- Part-time
Health & dental benefits as well as an employee and family assistance program (available to you on your very first day of employment)
Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Woodstock, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 4 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 4 mins ago
SD
Pharmacy Shipping Assistant
Shoppers Drug Mart
Ottawa, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 4 mins ago
P
Executive & Office Services Assistant
P&H
Winnipeg, MB
- Full-time
…of office services, ensuring a professional, well-organized, service-oriented environment for executive and corporate employees, as well as Grain division leadership and support employees.…
Added 4 mins ago
CG
Security Guard - Spare Overnights - Markham
Commissionaires Great Lakes
Markham, ON
- Part-time
Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.
Added 4 mins ago
LC
Fresh Food Department Manager - In Training
Loblaw Companies Limited
Langford, BC
- Full-time
Oversee the day-to-day operations of a designated department, ensuring operational excellence and exceptional customer service.
Added 4 mins ago
W
Job Developer & Employee Engagement Officer
Wesley
Hamilton, ON
- Full-time
Job Developer & Employee Engagement Officer - STEP
Added 4 mins ago
W
Chef Supervisor
Wesley
Hamilton, ON
- Full-time
…high-end or home-style; elevated or economical; and a variety of service…
Added 4 mins ago
E
Systems Administrator
Elmwood
St. Catharines, ON
- Full-time
…projects with IT, site teams, application owners, vendors and service providers; plan, test and implement changes to minimize business and production…
Added 4 mins ago
V
Warehouse Associate - Sudbury, ON
Victaulic
Sudbury, ON · Ontario - Sudbury
- Full-time
Deliver excellent service to walk-in customers, maintaining a professional and helpful attitude.
Added 4 mins ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
We want our employees to feel great about their jobs, and that means encouraging growth and advancement, listening to employee feedback, recognizing a job well done, giving back, and…
Added 4 mins ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
Most tasks are performed in a team environment with the employee acting as a team leader
Added 4 mins ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
…property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating…
Added 4 mins ago
YH
Registered Practical Nurse
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
…College of Nurses (CNO), and provides high quality nursing service that reflects the organization's resident centred approach, vision and policies. As a Unit Nurse, the Registered Practical…
Added 4 mins ago
YH
Food Services Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Successful completion of, or is currently enrolled in a recognized Food Service Worker Program
Added 4 mins ago
GE
Helper
GFL Environmental Inc.
Dieppe, NB
- Full-time
Added 4 mins ago
R
Assistant Branch Manager
RBC
Surrey, BC
- Full-time
…through consistent sales routines to ensure a high level of employee capability and…
Added 4 mins ago
WC
Front Load Truck Driver
Waste Connections
Calgary, AB
- Full-time
Our priority is to make sure we hire safe drivers that care about the service provided to the community. As a driver with us the minimum responsibilities are:
Added 4 mins ago
WC
Front Load Truck Driver
Waste Connections
Calgary, AB
- Full-time
Our priority is to make sure we hire safe drivers that care about the service provided to the community. As a driver with us the minimum responsibilities are:
Added 4 mins ago
WC
Front Load Truck Driver
Waste Connections
Calgary, AB
- Full-time
Our priority is to make sure we hire safe drivers that care about the service provided to the community. As a driver with us the minimum responsibilities are:
Added 4 mins ago
P&
Facilities and Maintenance Coordinator/Coordonnateur des installations et de l'entretien
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
- Full-time
The Facilities and Maintenance Coordinator works with employees and service providers to ensure facility services are reliable, efficient, and provide a positive user experience. The role…
Added 4 mins ago
BT
Livreur
Bumper To Bumper Auto Parts
St. Felix, PE
- Full-time
Comprehensive benefits and employee assistance program accessible.
Added 4 mins ago
BT
Représentant des ventes au comptoir
Bumper To Bumper Auto Parts
Rivière-du-Loup, QC
- Full-time
Comprehensive benefits and employee assistance program accessible.
Added 20 mins ago
T
Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Provincial Credit Union

Director, Member Experience

Charlottetown, PE, Canada

Salary Range: $116,549 – $137,116. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $116,549 – $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions – it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do:

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring:

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 – $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10029

Languages:

English

Apply About employer

Report this job