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Added 1 min ago
GL
Store Manager
goeasy Ltd.
Corner Brook, NL
- Full-time
Create a vision and objective, leading your team to hit your branch and portfolio goals
Added 1 min ago
AL
Clinical Assistant (Sleep)
Air Liquide
Orleans, ON
- Full-time
…energetic and motivated Clinical Assistant (Sleep) for our Cornwall branch. The Clinical Assistant facilitates the administrative aspects, and offers support in the storefront area as it…
Added 1 min ago
AL
Clinical Sleep Assistant
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- Full-time
…storefront area as it pertains to CPAP therapy in a specific branch location, or a site under the supervision of a healthcare professional. The incumbent will carry out all responsibilities…
Added 1 min ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
The Talent Acquisition Services (TAS) branch provides effective and efficient recruitment services to clients across the Alberta Public Service (APS), helping ensure the APS has the talent…
Added 31 mins ago
T
Personal Banking Associate Trainee
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- Full-time
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Added 31 mins ago
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Personal Banking Associate Trainee
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Investment Associate - Trading & Administration
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Added 45 mins ago
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Coordinateur (trice), Soins en clinique
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Added 46 mins ago
CI
Accounting Assistant (Part-Time)
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ON · Ontario, Canada
- $16 to $22 USD / hour
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Candor Industrial Supply is looking for a motivated, reliable Accounting Assistant to help keep our branch finance operations running smoothly. This role works closely with our accounting…
Added 1 hour ago
BF
Director Communications & Engagement
BC Financial Services Authority
Vancouver, BC
- $150,761 to $188,451 CAD / year
- Full-time
Leads and develops managers, professional staff, and branch operations and is accountable for branch planning, performance, resources, and continuous improvement.
Added 1 hour ago
AC
Member Service Representative I (Full-Time, 13 Month Term) Oakbank
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- Full-time
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Personal Banking Associate - L'Île-Perrot (18.75 hours)
TD
Notre-Dame-de-l'Île-Perrot, QC
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Customer Experience Associate
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Customer Experience Associate
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Added 2 hours ago
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Branch Care Coordinator
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R10103693 Branch Care Coordinator (Open)


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Assistant Branch Manager
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Surrey, BC
- Full-time
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Assistant Branch Manager - Mobile
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As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
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Investment Associate - Trading & Administration
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Oakville, ON
- Full-time
The RBC Dominion Securities branch located in Oakville is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Investment…
Added 2 hours ago
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Investment Associate - Trading & Administration
RBC
Oakville, ON
- Full-time
The RBC Dominion Securities branch located in Oakville is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Investment…
Added 2 hours ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
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Customer Experience Associate
TD
AB
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…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 hours ago
OT
Inside Sales Representative
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Toronto, ON
- $39,520 to $43,680 CAD / year
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We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 3 hours ago
B
Client Service Associate
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Toronto, ON · CLAIRE
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 3 hours ago
B
Client Service Assistant
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Toronto, ON · CLAIRE
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 3 hours ago
Budget Analyst
Government of Alberta
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Work collaboratively with other staff in the Finance Branch to deliver quality financial services.

Provincial Credit Union

Director, Operations

Charlottetown, PE, Canada

Salary Range: $134,338 – $158,045. · Full-time

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Job details

Pay: Salary Range: $134,338 – $158,045.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Director, Operations

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than money – it’s about people. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. Strong relationships are at the heart of what we do, whether we’re supporting our members, contributing to our communities, or working together as a team.

The Director, Operations provides strategic and operational leadership for PCU’s Core Banking, Lending Administration, and Deposit & Account Administration functions. This role is responsible for ensuring effective, consistent and sustainable operations through strong leadership, sound controls, process improvement and the effective use of technology. Working closely with the Chief Operating Officer, management team and cross-functional departments, the Director translates organizational priorities into operational plans, leads key initiatives and strengthens processes, systems and service delivery. The role also provides leadership and development to departmental managers, supporting accountability, collaboration and continuous improvement across PCU.

What You’ll Do

Provide strategic direction and operational oversight for Core Banking, Lending Administration, and Deposit & Account Administration, ensuring alignment with PCU’s strategic priorities.
Lead operational planning, process improvement and standardization initiatives to improve efficiency, strengthen controls and enhance the member and employee experience.
Ensure banking operations are accurate, consistent, reliable and compliant with established policies, procedures, risk requirements and service expectations.
Oversee core banking systems and related operational platforms, ensuring business needs are considered in technology initiatives, system implementations and operational changes.
Lead cross-functional projects and organizational initiatives, including the effective planning, communication and implementation of changes affecting banking operations.
Monitor operational performance, service levels, risks, capacity and resource requirements, identifying issues and implementing sustainable solutions.
Build and maintain effective relationships with internal partners, third-party providers and industry stakeholders to support reliable and effective banking operations.
Lead, coach and develop departmental managers, establishing clear expectations, accountabilities and performance objectives while supporting leadership development and succession planning.
Foster a collaborative culture of accountability and continuous improvement, encouraging employees to identify opportunities, simplify processes and contribute practical solutions.
Provide recommendations to the Chief Operating Officer and Management Team on operational priorities, systems, processes, resources and opportunities for improvement.

What You Bring

Education & Experience

A bachelor’s degree in business, commerce or a related discipline, combined with at least 10 years of progressively responsible management or leadership experience; or an equivalent combination of education, training and relevant experience within the financial services industry.
Significant experience in banking or credit union operations, administration or related financial services functions.
Demonstrated experience leading managers and multiple functional areas, including performance management and employee development.
Experience leading cross-functional projects, system implementations, process improvement initiatives and organizational change.
Experience developing and maintaining operational processes, policies, procedures and controls.
Experience managing relationships with third-party providers and strategic partners.

Skills & Competencies

Strong knowledge of banking operations, operational risk, controls and the systems and processes supporting a financial services organization.
Strategic thinking and the ability to translate organizational priorities into actionable plans and measurable outcomes.
Strong analytical, critical-thinking and decision-making skills, including the ability to identify root causes and develop practical, sustainable solutions.
Understanding of banking technology and the ability to assess business requirements related to core banking systems and other operational platforms.
A member-focused approach and the ability to balance service expectations with operational efficiency, risk management and regulatory requirements.
The ability to balance strategic priorities with day-to-day operational needs in a changing environment.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $134,338 – $158,045.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Tagged as: 10021

Languages:

English

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