Find work in Canada.

527,264 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
This role combines leading a team of approximately ten (10) Data professionals, ensuring operational support of live solutions. You will contribute to strengthening Data Management,…
Added 12 mins ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
Synthesize company, industry, ratings and financial analysis to help generate thoughtful solutions and identify new business opportunities
Added 12 mins ago
C
Senior Process Designer
CIMIC
Vancouver, BC
- Full-time
…collaborating with engineers to present our clients with unique solutions, producing and maintaining the process design…
Added 12 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
Offer senior-level advice and consultation across various disciplines and stakeholders, contributing to strategic planning, business case development, and process re-engineering initiatives.
Added 12 mins ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 12 mins ago
W
Senior / Lead Piping Designer
Wood
Edmonton, AB
- Full-time
Wood is currently recruiting for a Lead Piping Designer to join our Edmonton office within the Oil & Gas Canada business unit. We are looking for a motivated, energetic individual with…
Added 12 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Post-secondary education in business or commerce preferred
Added 12 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Post-secondary education in business or commerce preferred
Added 12 mins ago
FS
Compliance Officer
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
complaints of misconduct or allegations of breaches involving business practices of financial service
Added 12 mins ago
F/
Ag Lending Analyst (Bilingual)
FCC / FAC
Moncton, NB · Regina, SK · Agriculture Place
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 12 mins ago
F/
Ag Lending Analyst
FCC / FAC
Regina, SK · Agriculture Place
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 12 mins ago
HB
Senior Business Analyst
HomeEquity Bank
Toronto, ON
- Full-time
They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify…
Added 12 mins ago
Store Manager | Park Place Shopping Centre
TELUS
Lethbridge, AB
This isn't just a management job - it's your chance to lead and grow a business.
Added 12 mins ago
S
Team Leader, Aquatics
Stantec
Fredericton, NB
- Full-time
Team Leaders at Stantec are purpose‑driven leaders and future builders of our business. As a front‑line people leader, you’ll play a critical role in shaping the next generation of talent -…
Added 12 mins ago
Retail Operations Expert, Sherway Gardens, Non-mgmt
Bell
Toronto, ON · Etobicoke, ON
Provide tailored solutions and fabulous experiences to our customers
Added 12 mins ago
Seasonal Retail Sales Associate, Lime Ridge Mall
Bell
Hamilton, ON
Build a connection with customers to find the right solutions for them
Added 12 mins ago
Seasonal Sales Consultant, Kootenay Crossing
Bell
Castlegar, BC
Build a connection with customers to find the right solutions for them
Added 12 mins ago
Software Developer I
Bell
Toronto, ON
The Customer Experience team is looking for a Software developer who is passionate about building modern applications, learning cloud technologies, and turning innovative ideas into…
Added 12 mins ago
Senior Forward Deployed AI Engineer
Bell
Mississauga, ON
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 12 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Propose and influence alternate financial and business solutions which link to the process improvements and changes in technology.
Added 12 mins ago
NW
Field Service Representative / Représentant(e) de service sur le terrain
Nalco Water, An Ecolab Company
Saguenay, QC
- Full-time
Ecolab’s Nalco Water business helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering…
Added 12 mins ago
EB
Bilingual Fraud Officer
EQ Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 12 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 12 mins ago
B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
…there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual…
Added 12 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…high-performing strategies that generate a tangible impact on our business objectives. Their daily challenge: transforming data into opportunities, strategies into results, and ideas into…

Provincial Credit Union

Director, Member Experience

PE, Canada
PEI, PE, C1A 7L3, Canada

Salary Range: $116,549 - $137,116. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $116,549 - $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions - it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 - $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Apply About employer

More about this job

Responsibilities

The Director of Member Experience provides strategic leadership to ensure a consistent, meaningful, and relationship-focused experience across all member touchpoints. This role leads the development of member journeys, establishes service standards, and collaborates with cross-functional teams to embed service excellence into daily operations.

Requirements

Candidates must possess post-secondary education in business, management, marketing, or a related discipline, along with significant leadership experience in financial services or customer experience. Strong skills in relationship-building, analytical problem-solving, and change management are required to drive service improvements and organizational goals.

Skills

Strategic leadership
Member experience strategy
Service standards development
Relationship management
Cross-functional leadership
Journey mapping
Process improvement
Change management
Data analysis
Performance measurement
Communication
Influencing skills
Problem-solving
Financial services knowledge
Service design

Benefits

Health coverage
Dental coverage
Sick time
Group Retirement Savings Plan
Vacation
Personal days
Volunteer days
Tuition reimbursement
Training opportunities
Fitness allowance
Clothing allowance
Reduced employee loan rates
Reduced mortgage rates
No service fees on banking transactions

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Strategic Leadership
Financial Services
Service Excellence
Member Journeys
Service Standards
Retail Banking
Business Services
Digital Member Experience
Process Improvement
Change Management
Performance Measures
Relationship Management
Cross-functional Initiatives
Data Analysis
Regulatory Requirements
Operational Realities
Credit Union
Banking
Customer Experience

Report this job