Find work in Canada.

526,396 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
YU
Housing Systems Specialist
York University
Toronto, ON
- Full-time
…alignment with the University's core values.Reporting to the Director, Housing & Conference Services, the Housing Systems Specialist coordinates the activities to implement systems,…
Added 27 mins ago
Director, Total Rewards
WestJet Group
Calgary, AB
Reporting to the VP, People, this role is accountable for the design of the WestJet Group Total Rewards strategy.
Added 27 mins ago
O
Retail Merchandise Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
Reporting to the Director Sales Solution, you will be empowered to:
Added 27 mins ago
Women's Soccer Head Coach
Durham College
Oshawa, ON
…horticulture, social and community services, and media, art and…
Added 27 mins ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
…Bid/Project To Ensure The Solutions Endorsed By The PDA (Project Design Authority)…
Added 27 mins ago
AC
Conventional Signaling Delivery Director – Track Team
Accenture Construct
Toronto, ON
- Full-time
Added 42 mins ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
Reporting to Director, Advanced Analytics, Strategy and Transformation, you will be a senior contributor for developing and delivering on the Advanced Analytics team’s technical solution…
Added 42 mins ago
C
Program Advisory, Consulting & Execution, Senior Vice President
Citi
Mississauga, ON
- Full-time
…primary point of contact for stakeholders up to the Managing Director…
Added 42 mins ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the AVP, Ancillary Services, the Associate Director, Marketing and Business Development is accountable for providing strategic leadership for the planning, development,…
Added 57 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
-Design, build, and implement Fidelity Wealth's Insurance Operations
Added 1 hour ago
S
Systems Assurance Director
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
S
Conventional Signalling Director
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
S
Signalling and Train Controls Director (Engineering Services)
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
NT
Asset Planning Engineer
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…technical leadership and engineering support for the planning, design, operation, maintenance, and continual improvement of NTPC's transmission and distribution assets. The position will…
Added 1 hour ago
Quality Director – Operations
Octasic
Montreal, QC
The Quality Director – Operations leads all quality assurance activities to ensure that products delivered meet Octasic’s quality and reliability requirements. The Director oversees quality…
Added 1 hour ago
Staff Software Developer, Data Platform
Coveo
Montreal, QC
Under the direction of the Director of Engineering, Data & ML Platform, you will combine deep technical expertise with organization-wide influence, leading strategic initiatives, defining…
Added 1 hour ago
S
Director - East Harbor
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
S
Tracks Engineering Director
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
C
Staff Software Developer, Data Platform
Coveo
Montreal, QC
- Full-time
Under the direction of the Director of Engineering, Data & ML Platform, you will combine deep technical expertise with organization-wide influence, leading strategic initiatives, defining…
Added 2 hours ago
E
Project Manager
EeStairs
Brantford, ON
- Full-time
Coordinate resources: work with the Project Director to effectively allocate manpower, materials, and equipment to optimize utilization and minimize waste.
Added 2 hours ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Ensure rotation schedules are accurate, up-to-date and optimized for Site Administrator(s), Site Director(s), Regional Manager and learner utilization.
Added 2 hours ago
C
Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and…
Added 2 hours ago
MS
Videographer
McMasters Student Union
Hamilton, ON
- Part-time
Report to: Communications & Advertising Director
Added 2 hours ago
PC
Director, Member Experience
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role…
Added 2 hours ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…

Provincial Credit Union

Director, Member Experience

PE, Canada
PEI, PE, C1A 7L3, Canada

Salary Range: $116,549 - $137,116. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $116,549 - $137,116.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Director, Member Experience

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than transactions - it’s about the relationships we build and the experiences we create for our members. We’re proud to be a people-first organization and to be recognized as one of Canada’s Top 100 Employers for 2026. We’re committed to making every interaction matter, supporting our communities, and creating a workplace where people feel valued and supported.

The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role leads the development of member journeys, service standards and service excellence practices, working collaboratively with leaders and teams across PCU to ensure the experience we intend to provide is reflected in members’ everyday interactions.

What You’ll Do

Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Establish clear, practical service standards that reflect PCU’s IMPACT values and guide everyday member interactions.
Work with Retail, Business Services, Digital Member Experience, Member Administration and other teams to support a consistent experience across branches, telephone, digital and other channels.
Use member feedback, research and performance measures to identify service gaps and opportunities for improvement.
Represent the member perspective in projects, process changes, product development and technology decisions.
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Monitor and report on member experience performance, emerging issues and progress against key priorities.

What You Bring

Education & Experience

Post-secondary education in business, management, marketing, service design or a related discipline, or an equivalent combination of education and experience.
Significant leadership experience in financial services, member/customer experience, service delivery or a related field.
Experience leading cross-functional initiatives and developing service standards, member experience programs or service improvement initiatives.
Experience using member feedback, research and performance measures to identify opportunities and implement improvements.
Experience with journey mapping, process improvement or change management would be considered an asset.

Skills & Competencies

Knowledge of member/customer experience principles, with a focus on the end-to-end experience.
Effective relationship-building, communication and influencing skills, with the ability to bring teams together around shared goals.
Ability to translate strategy and values into clear, practical service expectations and support their implementation across the organization.
Strong analytical and problem-solving skills, including the ability to identify service gaps and develop practical solutions.
Experience facilitating change and moving ideas from planning into everyday practice.
A balanced, solutions-focused approach to member needs, operational realities, risk, regulatory requirements and organizational priorities.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation, plus four personal days, and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $116,549 - $137,116.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

Apply About employer

More about this job

Responsibilities

The Director of Member Experience provides strategic leadership to ensure a consistent, meaningful, and relationship-focused experience across all member touchpoints. This role leads the development of member journeys, establishes service standards, and collaborates with cross-functional teams to embed service excellence into daily operations.

Requirements

Candidates must possess post-secondary education in business, management, marketing, or a related discipline, along with significant leadership experience in financial services or customer experience. Strong skills in relationship-building, analytical problem-solving, and change management are required to drive service improvements and organizational goals.

Skills

Strategic leadership
Member experience strategy
Service standards development
Relationship management
Cross-functional leadership
Journey mapping
Process improvement
Change management
Data analysis
Performance measurement
Communication
Influencing skills
Problem-solving
Financial services knowledge
Service design

Benefits

Health coverage
Dental coverage
Sick time
Group Retirement Savings Plan
Vacation
Personal days
Volunteer days
Tuition reimbursement
Training opportunities
Fitness allowance
Clothing allowance
Reduced employee loan rates
Reduced mortgage rates
No service fees on banking transactions

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Strategic Leadership
Financial Services
Service Excellence
Member Journeys
Service Standards
Retail Banking
Business Services
Digital Member Experience
Process Improvement
Change Management
Performance Measures
Relationship Management
Cross-functional Initiatives
Data Analysis
Regulatory Requirements
Operational Realities
Credit Union
Banking
Customer Experience

Report this job