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Provincial Credit Union

Member Experience Representative

PE, Canada
PEI, PE, C1A 7L3, Canada

Salary range for this position: $45,870 - $50,967. · Full-time

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Job details

Pay: Salary range for this position: $45,870 - $50,967.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Member Experience Representative

Branch Location: Any branch, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
Support members with financial transactions and card services when required.
Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
Identify member needs, make referrals, and promote credit union products and services.
Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
Schedule appointments and advise members on required documentation.
Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

Post-secondary diploma in a related field plus at least two years of customer service experience.
Strong organizational skills and exceptional attention to detail.
Professional, polished communication -both verbal and written - and a high level of discretion.
Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
Tech-savvy mindset with comfort navigating multiple digital platforms.
Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary range for this position: $45,870 - $50,967.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026

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More about this job

Responsibilities

The Member Experience Representative serves as the primary point of contact for members, providing support for digital banking, account inquiries, and financial transactions. They are responsible for promoting credit union products, maintaining accurate member records, and guiding members through self-service technologies.

Requirements

Candidates must possess a post-secondary diploma in a related field and at least two years of customer service experience. Strong organizational skills, proficiency in Microsoft Office, and the ability to navigate digital platforms are essential for this role.

Skills

Customer service
Digital banking
Financial transactions
Account management
Communication
Organizational skills
Attention to detail
Microsoft Office Suite
Tech-savvy
Problem solving
Confidentiality
Data entry

Benefits

Health coverage
Dental coverage
Sick time
Group Retirement Savings Plan
Vacation
Personal days
Volunteer days
Tuition reimbursement
Training opportunities
Fitness allowance
Clothing allowance
Reduced employee loan rates
Reduced mortgage rates

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Financial Institution
Digital Banking
ASAPP
Know Your Member
KYM
Customer Service
Microsoft Office Suite
Banking
Credit Union
Account Management
Financial Services
Digital Platforms
Communication
Bondability

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