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Added 12 mins ago
A
Assistant Manager - Upper Canada Mall
Athleta
Newmarket, ON
- Full-time
Company match for donations and volunteer time*
Added 12 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
…(e.g. extracurricular leadership roles, military experience, volunteer roles, work experience,…
Added 12 mins ago
SP
Enterprise Account Executive - Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Experience in competency-based selling; we evaluate experience across extracurricular leadership, military service, volunteer roles, and work history
Added 12 mins ago
SP
Regional Sales Director
Salesforce Partner Canada
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- Full-time
…role (e.g., extracurricular leadership, military experience, volunteer roles, work…
Added 12 mins ago
BR
Lead, Full Time - Tsawwassen Mills
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- Full-time
Company match for donations and volunteer time*
Added 12 mins ago
BR
Assistant Manager - Tsawwassen Mills
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Tsawwassen, BC
- Full-time
Company match for donations and volunteer time*
Added 43 mins ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
TAIRC is currently building its funding base. Opportunities identified as volunteer or unpaid do not provide compensation at this stage. Any future paid appointment would require available…
Added 43 mins ago
T
Privacy Counsel (Data Privacy Lawyer)
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
TAIRC is currently building its funding base. Opportunities identified as volunteer or unpaid do not provide compensation at this stage. Any future paid appointment would require available…
Added 1 hour ago
AS
Healthcare Design Professional 7+ Years of Experience
AIA San Mateo County
North Bay, ON
- Full-time
Added 2 hours ago
E
retail store supervisor
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Winnipeg, MB
- Full-time
Added 3 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Hamilton, ON
- Full-time
Added 3 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Toronto, ON
- Full-time
Added 3 hours ago
CC
Director, Leadership Giving (BC)
Canadian Cancer Society
Vancouver, BC
- Full-time
Identify and recruit senior volunteer leaders who can support relationship development, cultivation, stewardship, and solicitation efforts.
Added 3 hours ago
LM
Administrator (Youth Sport Non-Profit)
Langley Minor Hockey Association
Langley (District), BC · Langley, BC
- Full-time
Support internal communications and volunteer projects, as required.
Added 4 hours ago
CD
General Member
Child Development Association At York University
Toronto, ON · North York, ON
- Volunteer
Members will have opportunities to participate in educational workshops, volunteer initiatives, networking events, and community engagement activities.
Added 4 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Paid time off: Sick days, floater days and volunteer day off
Added 4 hours ago
Food Services Assistant
Region of Waterloo
Kitchener, ON
Supports family, visitor, and volunteer involvement in the daily running of the home area. Maintains relationships and communication with residents, staff, volunteers, and visitors.
Added 4 hours ago
Residential Care Worker
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Ste. Rose du Lac, MB
Suitable combination of education and experience working in an in-house facility, addictions related employment experience and/or volunteer work will be considered
Added 4 hours ago
SUPPORT ASSISTANT C
City of Toronto
Toronto, ON
Added 5 hours ago
SI
Production Worker - Relief
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Port Coquitlam, BC
- Part-time
Paid time off: Sick days, floater days and volunteer day off
Added 5 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Paid time off: Sick days, floater days and volunteer day off
Added 5 hours ago
AB
Engineering Supervisor
Amphenol Borisch Technologies
London, ON
- Full-time
Added 5 hours ago
TU
Counsellor
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
May provide group supervision for project staff and/or students involved in peer programs, work-study programs, and/or volunteer assignments.
Added 5 hours ago
KS
Category Associate
Kelly Science, Engineering, Technology & Telecom
St. Thomas, ON
- Up to $80,000 USD / year
- Full-time
Work-Life Balance: Two paid volunteer days, employee assistance resources, and wellness programs.
Added 6 hours ago
G
Seasonal Retail Sales Associate - Markville Shopping Centre
Gap
Markham, ON
- Part-time
Company match for donations and volunteer time*

Provincial Credit Union

Member Experience Representative

PE, Canada
PEI, PE, C1A 7L3, Canada

Salary range for this position: $45,870 - $50,967. · Full-time

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Job details

Pay: Salary range for this position: $45,870 - $50,967.
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Member Experience Representative

Branch Location: Any branch, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
Support members with financial transactions and card services when required.
Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
Identify member needs, make referrals, and promote credit union products and services.
Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
Schedule appointments and advise members on required documentation.
Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

Post-secondary diploma in a related field plus at least two years of customer service experience.
Strong organizational skills and exceptional attention to detail.
Professional, polished communication -both verbal and written - and a high level of discretion.
Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
Tech-savvy mindset with comfort navigating multiple digital platforms.
Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary range for this position: $45,870 - $50,967.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026

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More about this job

Responsibilities

The Member Experience Representative serves as the primary point of contact for members, providing support for digital banking, account inquiries, and financial transactions. They are responsible for promoting credit union products, maintaining accurate member records, and guiding members through self-service technologies.

Requirements

Candidates must possess a post-secondary diploma in a related field and at least two years of customer service experience. Strong organizational skills, proficiency in Microsoft Office, and the ability to navigate digital platforms are essential for this role.

Skills

Customer service
Digital banking
Financial transactions
Account management
Communication
Organizational skills
Attention to detail
Microsoft Office Suite
Tech-savvy
Problem solving
Confidentiality
Data entry

Benefits

Health coverage
Dental coverage
Sick time
Group Retirement Savings Plan
Vacation
Personal days
Volunteer days
Tuition reimbursement
Training opportunities
Fitness allowance
Clothing allowance
Reduced employee loan rates
Reduced mortgage rates

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Financial Institution
Digital Banking
ASAPP
Know Your Member
KYM
Customer Service
Microsoft Office Suite
Banking
Credit Union
Account Management
Financial Services
Digital Platforms
Communication
Bondability

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