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Added 18 mins ago
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Provincial Credit Union

Member Service Representative

Tyne Valley, PE, C0B 2E0, Canada

Pay: Salary Range: $45,870 - $50,967.
Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Member Service Representative

Branch Location: Tyne Valley, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

Looking for an opportunity to build a career in financial services? Join our Charlottetown branch as a Member Service Representative and gain valuable banking experience. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry.

What You’ll Do:

Be the first point of contact for members visiting the branch.
Process deposits, withdrawals, bill payments, and other daily transactions.
Help members understand products and services that can support their financial goals.
Deliver a friendly, accurate, and efficient member experience.

What You Have:

Required Education and Experience

High School Diploma
Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.

Skills and Abilities

Experience and eagerness to provide superior customer service.
Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
Professional manner and poise, and sensitivity in dealing with confidential information and materials.
Excellent verbal and written communication skills.
Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
Salary Range: $45,870 - $50,967.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
Closing Date: October 2nd, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

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More about this job

Responsibilities

The Member Service Representative acts as the primary point of contact for branch visitors, processing daily financial transactions such as deposits and withdrawals. They also assist members in understanding financial products and services to help them achieve their financial goals.

Requirements

Candidates must possess a high school diploma and demonstrate strong organizational and communication skills. Previous customer service experience is considered an asset, and applicants must be bondable under a fidelity bond policy.

Skills

Customer service
Financial services
Transaction processing
Communication
Organizational skills
Attention to detail
Microsoft suite
Technology adaptation
Confidentiality
Problem solving

Benefits

Health insurance
Dental coverage
Sick time
Group retirement savings plan
Vacation
Personal days
Volunteer days
Tuition reimbursement
Training opportunities
Fitness allowance
Clothing allowance
Reduced employee loan rates
Reduced mortgage rates
No service fees on banking transactions

Visa sponsorship

Not detected in the job text

Keywords

Financial services
Banking
Customer service
Retail
Hospitality
Administrative
Microsoft Suite
Transaction processing
Financial planning
Member relations
Fidelity bond
Credit check
Criminal check
Pension plan
Retirement savings

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