Supervisor, Member Service

Supervisor, Member Service

Location: O’Leary and Alberton, PEI

Internal applicants only

Provincial Credit Union is seeking a Supervisor, Member Service to oversee the Member Service Representatives (MSRs) in our O’Leary and Alberton branches. This role is responsible for providing day-to-day leadership, coaching and support to the front-line team, ensuring members receive excellent service while maintaining strong operational controls and adherence to risk management procedures. The role will help foster a positive team environment, support staff development and ensure branch workflows, cash management and daily operations are completed accurately and efficiently.

Key Responsibilities

• Provide day-to-day supervision, coaching and guidance to MSRs, ensuring staff have the training, resources and support needed to succeed.
• Conduct regular one-on-one coaching, provide ongoing performance feedback and complete annual performance reviews.
• Oversee branch treasury and cash management activities, ensuring established security, risk management and control procedures are followed.
• Ensure required daily, weekly and monthly reports, audit procedures and operational controls are completed accurately and on time.
• Communicate changes to policies and procedures and support staff in understanding and applying them.
• Lead by example in delivering professional, courteous and member-focused service, including assisting with member transactions as needed.
• Support members by identifying opportunities to recommend products and services that meet their financial needs.
• Promote PCU’s strategic priorities and contribute to a positive, collaborative team environment.
• Maintain current knowledge of relevant procedures, systems and requirements through ongoing training and development.

Qualifications and Experience

• High school diploma or equivalent.
• At least five years of experience in related financial services responsibilities.
• Knowledge of cash management and risk management procedures.

Skills and Abilities

• Leadership and Coaching: Ability to guide, develop and motivate staff while leading by example and promoting excellent member service.
• Organization and Attention to Detail: Strong organizational and multitasking skills, with the ability to manage competing priorities and complete work accurately and efficiently.
• Adaptability: Ability to respond positively to change, adjust to new circumstances and manage shifting priorities.
• Professionalism and Confidentiality: Demonstrates sound judgment, professionalism and discretion when handling confidential information.
• Communication: Strong verbal and written communication skills, with the ability to communicate expectations, provide feedback and support staff effectively.
• Technology: Intermediate proficiency in Microsoft Office applications and the ability to learn and adapt to new technologies.

Additional Requirement

Regular travel between the O’Leary and Alberton branches is required to provide effective supervision and support to both teams.

Closing Date: October 25th, 2026.