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Provincial Health Services Authority

Administrative Secretary

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Administrative Secretary, Respiratory Clinic Clerks

Vancouver, BC

Are you efficient and detail oriented? Effectively handle administrative tasks so our department runs smoothly and we can provide patients with the best care.

What You’ll Do

Transcribes and types a variety of material such as consult reports, patient histories/reports, research papers and abstracts, manuscripts and papers for publication, grant proposals/applications, statistics and minutes of meetings from drafts or dicta equipment. Distributes materials as necessary. Prints out or types appointment lists and appointment letters as requested for patients and staff/physicians and sends via email or regular mail. Composes correspondence/letters for routine inquiries and submits for signature.
Maintains appointment calendars by determining the urgency of requests, scheduling appointments, arranging meetings and vacations, altering schedules when deemed necessary, notifying participants and booking rooms and equipment. Makes travel arrangements as required. Prepares physician’s on-call roster for coverage and distributes schedule.
Supports the academic and research activities of the Division/Department by preparing materials for presentation and handout. Maintains curriculum vitae for medical staff. Provides orientation to new Fellows and Residents by performing duties such as arranging for Hospital ID, setting up on Hospital systems, such as patient registration and transcription system, assigning lockers and giving an overview of workflow. Provides clinical administrative support to Residents and Fellows including the preparation of materials. Prepares schedules including the on-call schedule for Residents and Fellows.
Attends departmental and other team meetings as required to gather information, type and distribute agenda items and provide secretarial support. Prepares minutes/reports and take follow up action.
Answers telephone, screens callers, greets and redirects visitors, responds to queries, takes/relays messages and/or redirects callers to appropriate personnel or area. Screens and prioritizes incoming material for the attention of appropriate personnel.
Receives and processes requests for appointments and referrals using information provided from referring doctors’ offices and/or patient charts. Co-ordinates, pre-registers and confirms patient appointments with medical staff and/or professionals in the assigned area as well as with parents, making additions, deletions and changes to appointments, as necessary. Schedules follow up appointments for patients as needed and confirms appointments in advance of scheduled times. Notifies the appropriate departments and patients/families of any cancellations.
Obtains written, signed consents from parent(s) or guardian(s), authorizing release of information. Obtains other essential information in accordance with established policies and procedures regarding the release of client information. Records demographic information when patient arrives and explains multi-disciplinary appointment system to parent(s) or guardian(s).
Sets-up and maintains filing and distribution systems for a variety of records and files such as charts, laboratory reports and correspondence by indexing binders/logs, creating and labeling files and filing material as appropriate.
Prepares expense claim forms for physician payment when requested and sends to appropriate hospital department for processing. Prepares Fee for Service billing statements as needed and submits to Medical Services Commission.
Compiles, maintains and stores patient information, various statistics, index cards and related medical information. Inputs data to appropriate database, and prepares summary reports using manual/computerized spreadsheets. Accesses and extracts requested data from the computer system for appointment and other purposes; prints and forwards to designated personnel according to established procedures.
Monitors departmental level of office supplies and equipment, replenishing supplies as needed, requesting equipment repairs when needed, completing expense claim forms for professional and miscellaneous expenses and obtaining authorization from administrative manager.
Performs other related duties as required.

What You Bring

Grade 12, graduation from a recognized secretarial program, including a recognized course in medical transcription
Three (3) year’s recent, related experience or an equivalent combination of education, training and experience.

You Can

Keyboard at least 60 wpm.
Communicate effectively verbally and in writing.
Organize work
Deal with others effectively
Operate related equipment.

What’s In It For You

BC Children’s Hospital’s is part of the Provincial Health Services Authority (PHSA).Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.

Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Req No

Job type:

Wage

Location:

Days

What we do

BC Children’s Hospital (BCCH) bcchildrens.ca provides care for the most seriously ill or injured children from across British Columbia. BCCH is part of Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

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More about this job

Responsibilities

Provides administrative and medical secretarial support to the respiratory clinic, including transcription, correspondence, scheduling, meeting support, and coordination of patient appointments and referrals. Maintains patient and departmental records, prepares reports and billing documents, supports physicians and trainees, and manages office supplies and equipment.

Requirements

Requires Grade 12, graduation from a recognized secretarial program that includes medical transcription, and three years of recent related experience or an equivalent combination of education, training, and experience. Applicants must be able to type at least 60 words per minute and communicate effectively, organize work, deal effectively with others, and operate related equipment.

Skills

Medical Transcription
Typing
Written Communication
Verbal Communication
Organization
Appointment Scheduling
Calendar Management
Patient Records Management
Data Entry
Database Use
Spreadsheet Reporting
Filing And Records Management
Meeting Coordination
Telephone And Visitor Support
Medical Administrative Support
Operating Office Equipment

Benefits

Health And Wellness Programs
Professional Development Programs
Municipal Pension Plan
Statutory Holidays
Vacation Entitlement
Onsite Fitness Classes
Recreational Program Discounts
Travel Discounts
Technology Discounts
Car And Bike Sharing

Visa sponsorship

Not detected in the job text

Keywords

Medical Transcription
Secretarial Program
Patient Histories
Consult Reports
Appointment Scheduling
Referral Processing
Patient Registration
Medical Records
Patient Information
Data Entry
Database
Spreadsheets
Statistical Reports
Correspondence
Meeting Minutes
On-Call Rosters
Resident And Fellow Orientation
Curriculum Vitae
Consent Forms
Release Of Information
Fee For Service Billing
Expense Claims
Filing Systems
Medical Services Commission
Hospital Systems

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Work requirements

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