Assistant, Records and Benefits
- Burnaby, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Job Summary
Reporting to the Team Lead Employee Records and Benefits, the Records and Benefits Assistant (“Assistant”) is responsible for providing confidential administrative support to the Records and Benefits Team by supporting the Customer Service Centre, sorting mail/faxes, keying benefit and personal data changes, and maintaining personnel files/scanning. The Assistant prepares verification of employment letters, processes address changes and provides timely and knowledgeable customer service.
Duties/Accountabilities
Completion of a recognized administrative or Human Resource diploma and one year of experience in an administrative or Human Resource position, or an equivalent combination of education, training and experience. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel, Access, and Visio) is required.
Effectively utilizes both verbal and written communication skills when obtaining and providing information and communicating electronically, verbally and in written format.
Reporting to the Team Lead Employee Records and Benefits, the Records and Benefits Assistant (“Assistant”) is responsible for providing confidential administrative support to the Records and Benefits Team by supporting the Customer Service Centre, sorting mail/faxes, keying benefit and personal data changes, and maintaining personnel files/scanning. The Assistant prepares verification of employment letters, processes address changes and provides timely and knowledgeable customer service.
Duties/Accountabilities
- Assists the Records and Benefits Team by maintaining/scanning files (active and terminated), and processing file requests from Lawyers, Human Resources and Labour Relations.
- Supports the Customer Service Centre by responding to employee inquiries related to job data, benefit and leave entitlements in a timely manner. Logs, triages, or escalates inquiries as required.
- Prepares new hire/transfer packages, mails out transfer and termination letters, processes name/address changes, keys benefit coverage in the HRIS system and liaises with benefit carriers and government agencies as required. Enters Service Quality Surveys results as required.
- Provides administrative support by preparing verification of employment letters, sorting mail/faxes, managing the procurement and stocking of supplies, and handling equipment and technology requests. Submits purchase orders and tracks expenses/invoices for the Team
- Administers scheduling/timekeeping approvals for the Team Leads/Manager.
Completion of a recognized administrative or Human Resource diploma and one year of experience in an administrative or Human Resource position, or an equivalent combination of education, training and experience. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel, Access, and Visio) is required.
Effectively utilizes both verbal and written communication skills when obtaining and providing information and communicating electronically, verbally and in written format.
More about this job
Responsibilities
The Assistant provides administrative support to the Records and Benefits team by managing personnel files, processing data changes, and handling file requests. They also support the Customer Service Centre by responding to employee inquiries and preparing various employment-related documentation.
Requirements
Candidates must have a recognized administrative or Human Resource diploma and at least one year of relevant experience. Proficiency in computer applications such as MS Word, Excel, Access, and Visio is required.
Skills
- Administrative support
- Customer service
- Data entry
- Records management
- File maintenance
- HRIS
- MS Word
- Excel
- Access
- Visio
- Communication skills
- Timekeeping
- Procurement
- Scheduling
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Human Resources
- Customer Service & Support
- Healthcare
Keywords
- Administrative
- Human Resources
- Records Management
- Customer Service
- Data Entry
- HRIS
- Personnel Files
- Benefits Administration
- Procurement
- Scheduling
- Timekeeping
- MS Word
- Excel
- Access
- Visio
- Verification of Employment
- Documentation
- Office Support