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Added 7 mins ago
SF
System Support Worker
St. Francis Memorial Hospital
Barry's Bay, ON · Barrys Bay, ON
- Full-time
…employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (free staff gym onsite) and a learning fund for…
Added 7 mins ago
SL
Production Team Lead
Strescon Limited
Bedford, NS
- Full-time
…Additionally, we offer health and wellness programming, years of service rewards and employee sport team…
Added 7 mins ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
…mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and…
Added 7 mins ago
S
Underwriter I (PL Mono) Auto
SGI
Regina, SK
- $58,460 to $73,784 CAD / year
- Full-time
Deliver strong customer service by evaluating, analyzing, rating, and processing insurance requests with sound judgement, strong attention to detail, and a solution-focused mindset. You are…
Added 7 mins ago
A
Total Rewards Manager
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 7 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail…
Added 7 mins ago
CI
Corporate Aircraft Scheduler
Cooke Inc.
Saint John, NB
- Full-time
Finalize itineraries, passenger manifests, and service requirements for confirmed trips.
Added 7 mins ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Abbotsford, BC
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their…
Added 7 mins ago
GO
Executive Director-Trade Policy
Government of New Brunswick
Fredericton, NB
- Full-time
Comprehensive benefits package and the Public Service Shared Risk Pension Plan
Added 7 mins ago
SC
CASUAL - CAMBRIDGE Mobile Guard
Securitas Canada
Cambridge, ON
- Part-time
…Guard duties within an Mobile operation. May be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service,…
Added 7 mins ago
Faculty - Anatomic Pathology (2-yr Contract-Limited)
University of Guelph
Guelph, ON
…pathology training of graduate students in the diagnostic pathology service of the Department of…
Added 7 mins ago
Integrated Case Manager
Halton Region
Oakville, ON
…to provide a wide range of services and education, including service…
Added 7 mins ago
Agent, Accounts Payable
Domtar Products
Montreal, QC
Strong customer service orientation and ability to manage competing priorities;
Added 7 mins ago
Sales & Service Representative (Fly In/Fly Out, 14 on/14 off)
Grainger Businesses
Calgary, AB · Edmonton, AB
…technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit…
Added 7 mins ago
D
Bilingual Logistics Dispatcher
Dynacare
Ottawa, ON · Brampton, ON
- Contract
…of time-sensitive medical specimens while maintaining high service standards and regulatory…
Added 7 mins ago
O
Investigations Coordinator
Ornge
Mississauga, ON
- Contract
1-2 years of administrative experience working in healthcare, EMS, aviation, emergency service dispatch or policing.
Added 7 mins ago
DI
Quality Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
Collaborate with Service Virtualization team to simulate unavailable third-party or downstream dependencies, enabling parallel development and early "shift-left" testing.
Added 7 mins ago
Director, Grid Operations
Toronto Hydro
Toronto, ON
…operational and customer measures and overseeing outsourced service agreements to achieve established performance…
Added 7 mins ago
HCA .4 Permanent Evenings 2-020
Winnipeg Regional Health Authority
Winnipeg, MB
Added 7 mins ago
Route Service Representative
Cintas
Boucherville, QC
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 7 mins ago
Maintenance Technician II - 2nd Shift
Cintas
Cambridge, ON
…evaluating, monitoring work performed by inside and outside service companies; responding to emergency alarms; and mentoring Maintenance Technician I…
Added 7 mins ago
Assistant Route Service Sales Representative
Cintas
Boucherville, QC
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 7 mins ago
Clinical Interventionist, Provincial Preschool Autism Services (Western Zone, Kentville)
Nova Scotia Health and IWK Health
Kentville, NS
The Provincial Preschool Autism Service (PPAS) is a partnership between IWK Health (IWK), Nova Scotia Health (NSH), Hearing and Speech Nova Scotia (HSNS) and Autism Nova Scotia (Autism NS).…
Added 22 mins ago
C
Claims Representative II, Special Lines
Co-operators
AB · Moncton, NB · Guelph, ON · London, ON · Toronto, ON · Mississauga, ON · Calgary, AB · BC · Edmonton, AB
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 22 mins ago
RM
Building Operations Technician
Regional Municipality of Peel
Brampton, ON
- Other
…partner to the business and have a passion for excellent customer service – this is the role for…

Provincial Health Services Authority

Business Analyst and Project Support

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services. Works in close collaboration with other partners to develop business/data systems enhancements, business solutions, or business processes. Functions as a Subject Matter Expert (SME) to project team through performing gap analysis of systems and business process mapping including the identification of linkages to other business/data systems. Provides key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely. Participates in and contributes to strategic planning. Develops project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.

Duties/Accountabilities

Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle. Supports the Manager/Team Lead/Sr. Business Analyst by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline. Provides professional expertise to staff, departments, partners, and guidance regarding standard process for project management.
Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for all identified development, system modifications, and installations.
Provides user support, advice and orientation. Develops content, as required, for training modules, delivers training, and provides and guidance to system users and department staff. Develops and maintains online course content as required. Develops and maintains various business processes, policies and procedures, as well as reference documentation such as user instructions, manuals, and reference materials.

Qualifications

A level of education, training, and experience equivalent to a Bachelor's degree in Science, Health Information Management, Computer Science or a related discipline, plus five (5) years recent related experience which includes project planning, analysis and implementation. Public Service and Health Sector experience and knowledge an asset.

Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time. Superior analytical, problem-solving and system analysis skills. Proven ability to plan and execute projects with stringent timelines. Ability to work effectively as part of a team. Demonstrated ability to provide professional expertise to staff, departments and IMITS/IT partners, and guidance regarding standard processes for project management. Demonstrated ability to provide user support, advice and training, and other user liaison services.

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More about this job

Responsibilities

Analyzes and documents business requirements, current and future processes, and system gaps to support project planning, solution development, and implementation. Contributes to risk management and strategic planning, and provides user support, training, and process documentation.

Requirements

Requires a bachelor's degree in Science, Health Information Management, Computer Science, or a related discipline, or equivalent education, training, and experience, plus five years of recent related experience in project planning, analysis, and implementation. Candidates should demonstrate strong analytical, communication, process-mapping, project execution, teamwork, and user-support skills; public service or health-sector experience is an asset.

Skills

Business Requirements Analysis
Project Planning
Business Process Mapping
Gap Analysis
Risk Management
Systems Analysis
Problem-Solving
Project Implementation
Requirements Documentation
Testing
Training
User Support
Stakeholder Communication
Process Improvement
Project Management

Visa sponsorship

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Keywords

Business Requirements
Business Analysis
Project Planning
Project Management
Business Process Mapping
Fit-Gap Analysis
Gap Analysis
Risk Mitigation
Systems Analysis
Business Systems
Data Systems
Process Improvement
Requirements Documentation
Specifications
System Modifications
System Implementation
Testing
Training Modules
User Support
User Orientation
Policies And Procedures
Reference Documentation
Health Information Management
Public Service
Health Sector
Strategic Planning

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