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Added 4 hours ago
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Provincial Health Services Authority

Clerk Receptionist

Victoria, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Clerical Supervisor, Cancer Centre, the Clerk Receptionist performs a variety of clerical and reception functions including greeting and re-directing patients and visitors to the Centre, preparing patient appointment packages, performing data entry of patient demographic information and receiving and re-directing patient information and other relevant information to a variety of areas.

Duties/Accountabilities

Performs a variety of reception duties including receiving patients and visitors, answering inquiries and giving directions, assisting patients and other visitors including directing patients to other areas within the centre.
Operates a variety of office equipment such as desktop computer, photocopier, fax machine, multi-line telephone, and thermal printers
Enters patient information into electronic health record information such as name, address, date of birth and contact information and notifies requestor by phone or fax.
Maintains and processes incoming requests from patients or other departments according to department procedure by collecting information pertinent to the patient appointment , attaching outside reports to the clinical record, ensuring reports/ are available electronically for providers and clinicians
Schedules patient appointments for diagnostic procedures or treatments
Prepares new patient and follow up form packages for presentation to patients arriving for their procedures.
Receives and re-directs mail/courier and other deliveries to areas within the centre.
Takes minutes or notes such as at departmental meetings and transcribes as required
Participates in continuous quality improvement activities by performing duties such as providing input/feedback to supervisor on processes and opportunities for process improvement.
Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Grade 12, plus one year of recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to keyboard at 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.

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More about this job

Responsibilities

Welcomes and directs patients and visitors, answers inquiries, schedules appointments, and prepares patient appointment packages. Enters and processes patient information and clinical documents, routes deliveries and requests, and supports meetings and continuous quality improvement activities.

Requirements

Requires Grade 12 and one year of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to keyboard at 45 words per minute, communicate effectively, organize work, operate related equipment, and carry out the physical duties of the position.

Skills

Reception
Patient Service
Appointment Scheduling
Data Entry
Electronic Health Records
Verbal Communication
Written Communication
Organization
Keyboarding
Office Equipment Operation
Minute Taking
Document Processing
Quality Improvement

Visa sponsorship

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Keywords

Cancer Centre
Patient Reception
Patient Information
Electronic Health Record
Data Entry
Appointment Scheduling
Diagnostic Procedures
Patient Treatment
Patient Appointment Packages
Clinical Records
Outside Reports
Patient Demographics
Mail and Courier Handling
Minute Taking
Transcription
Desktop Computer
Photocopier
Fax Machine
Multi-Line Telephone
Thermal Printer
Keyboarding
Quality Improvement
Patient Safety
Clerical Support

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