Clerk Receptionist
- Kelowna, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Clerical Supervisor, Cancer Centre, the Clerk Receptionist performs a variety of clerical and reception functions including greeting and re-directing patients and visitors to the Centre, preparing patient appointment packages, performing data entry of patient demographic information and receiving and re-directing patient information and other relevant information to a variety of areas.
Duties/Accountabilities
Education, Training and Experience
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Clerical Supervisor, Cancer Centre, the Clerk Receptionist performs a variety of clerical and reception functions including greeting and re-directing patients and visitors to the Centre, preparing patient appointment packages, performing data entry of patient demographic information and receiving and re-directing patient information and other relevant information to a variety of areas.
Duties/Accountabilities
- Performs a variety of reception duties including receiving patients and visitors, answering inquiries and giving directions, assisting patients and other visitors including directing patients to other areas within the centre.
- Operates a variety of office equipment such as desktop computer, photocopier, fax machine, multi-line telephone, and thermal printers
- Enters patient information into electronic health record information such as name, address, date of birth and contact information and notifies requestor by phone or fax.
- Maintains and processes incoming requests from patients or other departments according to department procedure by collecting information pertinent to the patient appointment , attaching outside reports to the clinical record, ensuring reports/ are available electronically for providers and clinicians
- Schedules patient appointments for diagnostic procedures or treatments
- Prepares new patient and follow up form packages for presentation to patients arriving for their procedures.
- Receives and re-directs mail/courier and other deliveries to areas within the centre.
- Takes minutes or notes such as at departmental meetings and transcribes as required
- Participates in continuous quality improvement activities by performing duties such as providing input/feedback to supervisor on processes and opportunities for process improvement.
- Performs other related duties as assigned.
Education, Training and Experience
- Grade 12, plus one year of recent related experience or an equivalent combination of education, training and experience.
- Ability to keyboard at 45 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
More about this job
Responsibilities
Welcomes and directs patients and visitors, handles inquiries, processes patient information, and prepares appointment materials. Schedules appointments, routes incoming requests and deliveries, operates office equipment, and supports meeting documentation and quality improvement.
Requirements
Requires Grade 12 and one year of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to type 45 words per minute and communicate effectively, work well with others, organize tasks, operate related equipment, and perform the physical duties of the position.
Skills
- Reception
- Customer Service
- Verbal Communication
- Written Communication
- Data Entry
- Appointment Scheduling
- Organization
- Keyboarding
- Minute Taking
- Office Equipment Operation
- Patient Information Processing
- Quality Improvement
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Patient Reception
- Patient Information
- Electronic Health Records
- Data Entry
- Appointment Scheduling
- Diagnostic Procedures
- Treatment Scheduling
- Patient Appointment Packages
- Clinical Records
- Outside Reports
- Mail and Courier Handling
- Minute Taking
- Transcription
- Desktop Computer
- Photocopier
- Fax Machine
- Multi-Line Telephone
- Thermal Printer
- Keyboarding
- Quality Improvement
- Cancer Centre
- Patient Safety