Coordinator, Quality Assurance

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Laboratory Quality and Process Improvement, the Coordinator is responsible for the coordination and support of activities relating to continuous quality and process improvement. While working on quality-related activities and projects, the Coordinator will access and handle confidential data that relate to audits, performance, competency assessment, critical events follow up and process redesign. The Coordinator is actively involved in planning, development, implementation, conducting and evaluation of diverse projects of varying size and scope, and ongoing related activities, in a complex and changing multidisciplinary environment.

Duties/Accountabilities

• Coordinates the execution of quality initiatives within the various components of the laboratory sample path of workflow, ensuring initiatives are completed in an efficient manner that they adhere to protocols, and conform to regulatory and quality system requirements. Includes assisting and conducting audits, following established protocols and reporting results to quality and operations leaders.
• Supports, identifies, collects and analyzes relevant information relating to quality improvement, audits, accreditation, competency assessment, critical events/patient safety events follow up, key performance indicators, and other quality monitoring activities.
• Assists with the dissemination of information and knowledge related to quality management related initiatives.
• In collaboration with quality leaders, operations leaders, and technical leaders, coordinates the implementation of audit findings and recommendations.
• Provides assistance to new quality improvement related projects and ongoing activities such as document management and quality monitoring; liaising with external partners, assisting with development of tools and administrative duties.
  
  

Qualifications

A level of education, training and experience equivalent to a Bachelor’s degree plus five (5) years recent related experience in medical laboratories, or equivalent work-related experience in medical laboratories.

Demonstrated skills in team-building and facilitation. Proven ability to work collaboratively across functional areas and in a matrix organization to achieve common goals. Knowledge in Quality Management, Performance Improvement, Safety and Accreditation standards. Understanding of and practical skills in project coordination/management.

Strong skills in relevant computer software applications including laboratory information systems, spreadsheet programs, word processing software, accreditation portal software, internet search engines, web content management, websites and navigation. Related experience in conducting literature searches and reviews, best practice reviews, working collaboratively with a wide range of internal and external stakeholder groups. Physical ability to perform the duties of the job.