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Provincial Health Services Authority

Director, Clinical Operations – Profile B

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Clinical Operations reports to an Executive Director and works in a co-leadership, partnership with Medical Director(s) with responsibility for clinical program(s)/service(s) with multiple direct management reports, ensuring clinical continuity and prioritization across the assigned programs and/or services in the respective streams is shared and best utilized for overall success and performance.

The Director provides leadership and direction for the overall management of the assigned programs and/or services including overseeing multiple program/service areas, creating and facilitating an environment of evidence-based care and culturally aware practices. The Director establishes strategic

direction, and develops strategies and operational plans that effectively support the delivery of patient care services. Responsibilities include identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators.

In addition, the Director supports and promotes patient centered care, patient safety initiatives, staff motivation and support, and best practices to achieve outcomes identified in assigned annual plans. The Director establishes the operational framework and infrastructure for program delivery and planning and allocates and manages all human and financial resources including anticipating and planning for future changes that will affect service delivery.

The Director collaborates and develops cooperative relationships with strategic partners and interest groups across the province, to facilitate a seamless continuum of care, and to provide leadership in resource

and service planning at a provincial tertiary level. The Director functions independently and utilizes strategic and innovative approaches to the planning and delivery of care.

Duties/Accountabilities

Oversees the delivery of services working in a co-leadership, partnership with Medical Director(s) to ensure the provision of culturally safe, anti-racist, trauma-informed patient and family centered, evidence based, best practice clinical care as it relates to the assessment and treatment of patients and

their families.

Develops strategic plans, goals and annual objectives in collaboration with physician partners. Provides leadership and support to staff in developing individual program plans including the development and

implementation of proposals for new or expanded programs or redistribution of resources. Ensures plans are consistent with and complement the overall strategic plans. Develops and deploys mechanisms for monitoring performance and progress in achieving performance.

Ensures continuous improvement and redesign for optimizing resources and contributing to a sustainable healthcare system.
Oversees and provides leadership on systems and processes to support the development and management of annual operating and capital budgets, including sponsoring and developing business cases. Oversees and provides leadership on systems and processes to support all aspects of contract tendering, negotiation, approval, implementation and ongoing monitoring. Allocates scare resources, approving budget recommendations and remedial action.
Works closely with regional, and provincial leaders on ministerial initiatives to ensure alignment of provincial standards and program and/or service mandates. Coordinates relationships between regional medical and operational teams, and the deployment of resources.
Monitors evaluation of existing programs to ensure effective resource allocation and/or develops formal business cases to secure new funding sources.
Establishes monitoring and reporting systems to identify and follow up on deficiencies in patient care services and ensure complaints regarding clinical services are investigated and corrective action taken.
Provides leadership to team members through coaching, guiding, mentoring and modelling PHSA values. Encourages dialogue and provides guidance and advice to facilitate resolutions to work issues. Assists team members to define shared and individual goals, meet performance expectations. Recruits staff and maintains an organizational structure for the portfolio that provides the highest level of quality service within budget parameters.
Works collaboratively with Medical Leadership, to ensure the development, implementation and evaluation of quality management initiatives and processes to measure and monitor quality. This includes such methodologies/tools as benchmarking, evidence-based practice, measurement outcomes, client/interest group feedback, and quality indicators. Ensures that all policies, procedures, and reporting requirements are consistent throughout the program.
Develops, implements, participates in, and monitors research and academic opportunities.
Establishes service requirements and related agreements with diagnostic, treatment, support, and other clinical services. Monitors effectiveness and negotiates changes and improvements to ensure

quality care.

Represents the program/service internally as a senior leader and subject matter expert. Provides leadership for a variety of committees with the accountability to commit the program to a course of action.
Represents the organization externally as a senior leader of PHSA. Responsibilities include knowledge generation, translation, and dissemination on a national, provincial, regional and local level. Collaborates and facilitates provincial networks where consensus building and coordination of multiple interest groups is critical; generating consensus among diverse parties.
Performs other related duties as assigned.

Qualifications

A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Nursing, Health Care Administration, or Business Administration, and minimum of ten (10) years recent related experience including experience a senior administrative position within a health care organization.

Knowledge of current and future healthcare issues.

Excellent time management skills.

Effective fiscal and financial management skills.

Demonstrated analytical and problem-solving skills.

Proven ability to negotiate and mediate resolutions to complex situations.

Demonstrated ability to lead people, manage change, develop strategy and execute on plans.

Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationship including the ability to interact tactfully and effectively with staff at all organizational levels both internally and externally to PHSA.

Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.

Working knowledge of applicable regulations, legislation and collective agreements.

Proficiency in the use of personal computers and applicable software applications.

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More about this job

Responsibilities

Leads the strategic and operational management of assigned clinical programs and services in partnership with medical directors, overseeing care quality, patient safety, staffing, budgets, and resource allocation. Builds provincial and regional partnerships, monitors performance and service outcomes, and drives program development, continuous improvement, and effective delivery of patient-centered care.

Requirements

Requires a relevant master's degree and at least 10 years of recent related experience, including senior administrative experience in a healthcare organization. Candidates should bring healthcare-sector knowledge, financial and analytical skills, leadership and change-management ability, strong communication and relationship-building skills, and working knowledge of applicable regulations, legislation, and collective agreements.

Skills

Strategic Planning
Healthcare Program Management
Budget Management
Financial Management
Resource Allocation
Quality Improvement
Patient Safety
Evidence-Based Care
Culturally Safe Care
Staff Leadership and Development
Change Management
Contract Management
Performance Monitoring
Negotiation and Mediation
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
Healthcare Administration
Nursing
Business Administration
Strategic Planning
Program Management
Operational Planning
Patient-Centered Care
Patient Safety
Evidence-Based Practice
Culturally Safe Care
Anti-Racist Care
Trauma-Informed Care
Quality Management
Continuous Improvement
Performance Indicators
Benchmarking
Budget Management
Capital Budgets
Business Cases
Contract Management
Resource Allocation
Change Management
Staff Coaching and Mentoring
Research and Academic Opportunities
Provincial Healthcare Networks
Collective Agreements
Healthcare Regulations
Stakeholder Collaboration

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