Health Unit Clerk, Various Programs
- Surrey, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.
Duties/Accountabilities
Education, Training and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.
Skills And Abilities
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.
Duties/Accountabilities
- Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
- Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
- Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
- Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
- Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
- Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
- Participates as a collaborative member of the health care team.
- Performs other related duties as assigned.
Education, Training and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.
Skills And Abilities
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to keyboard 40 w.p.m.
- Ability to organize work.
- Ability to operate related equipment.
- Ability to utilize a variety of computer software applications.
More about this job
Responsibilities
Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and requisitions; and maintains patient information and related records. Provides reception and switchboard support, communicates instructions and messages, assists with staff onboarding and student practicums, and contributes to a safe, collaborative care environment.
Requirements
Requires Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program, plus one year of recent related experience or an equivalent combination of education, training, and experience. Applicants must be able to communicate effectively, organize work, operate related equipment and software, and keyboard at 40 words per minute.
Skills
- Verbal And Written Communication
- Interpersonal Communication
- Appointment Coordination
- Electronic Health Record Scheduling
- Clinician Order Processing
- Medical Terminology
- Reception And Switchboard Duties
- Keyboarding
- Work Organization
- Related Equipment Operation
- Patient Flow Coordination
- Team Collaboration
- Patient Safety
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Health Unit Clerk
- Nursing Unit Clerk Program
- Medical Terminology
- Grade 12
- Electronic Health Record
- Clinician Orders
- Requisitions
- Appointment Scheduling
- Diagnostic Tests
- Therapeutic Services
- Patient Information
- Patient Flow
- Reception
- Switchboard
- Keyboarding
- 40 Words Per Minute
- Patient Safety
- Emergency Procedures
- Staff Onboarding
- Student Clinical Practicums
- Health Care Team