Health Unit Clerk, Various Programs
- Abbotsford, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.
Duties/Accountabilities
Education, Training and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.
Skills And Abilities
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.
Duties/Accountabilities
- Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
- Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
- Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
- Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
- Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
- Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
- Participates as a collaborative member of the health care team.
- Performs other related duties as assigned.
Education, Training and Experience
Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.
Skills And Abilities
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to keyboard 40 w.p.m.
- Ability to organize work.
- Ability to operate related equipment.
- Ability to utilize a variety of computer software applications.
More about this job
Responsibilities
Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and requisitions; and manages patient information and related documentation. Performs reception and switchboard duties, supports patient flow and clinical teams, assists with staff orientation and student practicums, and follows safety procedures.
Requirements
Requires Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program, plus one year of recent related experience or an equivalent combination of education, training, and experience. Candidates must communicate effectively, work well with others, organize tasks, keyboard at 40 words per minute, operate related equipment, and use computer software applications.
Skills
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Keyboarding
- Work Organization
- Medical Terminology
- Appointment Coordination
- Electronic Health Record Systems
- Order Processing
- Patient Registration
- Reception and Switchboard Duties
- Operating Office Equipment
- Team Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Nursing Unit Clerk Program
- Medical Terminology
- Patient Safety
- Electronic Health Record
- Clinician Orders
- Requisitions
- Appointment Scheduling
- Diagnostic Tests
- Therapeutic Services
- Patient Flow
- Patient Registration
- Reception
- Switchboard
- Patient Information
- Clinical Documentation
- Keyboarding
- Staff Onboarding
- Student Clinical Practicums
- Emergency Procedures