In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system.
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s health organizations are met within the new BC Health Workday solution. This role will require close collaboration with partners across British Columbia's health organizations to design, test and roll out this functionality during the system deployment and go-live. Leading a team of experienced HCM professionals, the Manager will have extensive Human Resource Information Systems (HRIS) knowledge and a strong understanding of operational environments and processes within the healthcare industry. This role requires exceptional client relationship and partnership management skills, with a focus on building consensus and facilitating collaboration across all levels of the organization. The Manager will provide strategic leadership through high-level discussions, project presentations, and cross-organizational decision-making, while also acting as a hands-on problem-solver for operational challenges. The Manager will be instrumental in driving the success of the BC Health Workday solution, in partnership with the operational HCM leadership across the province.
Key Accountabilities
- Oversees the end-to-end configuration, testing, and deployment of the designated functionality / portfolio within the provincial BC Health Workday system, ensuring processes and system configurations are in alignment with Collective Agreements, partners, legislative requirements, and organizational policies.
- Partners with cross-functional teams and stakeholders to capture evolving operational and strategic needs, translating them into prioritized system enhancements. Ensures that all changes to Workday capabilities are designed and implemented in alignment with organizational objectives, operational requirements, and long-term scalability.
- Establishes and manages design standards, and configuration guidelines to ensure functional integrity, consistency, and scalability within the designated Workday functionality / portfolio.
- Leads and mentors a team of functional subject matter experts, fostering a collaborative, high performance environment focused on delivering value to the organization.
- Monitors and manages data integrity, business processes, and security configurations within the Workday platform to ensure consistency, accuracy, and alignment with organizational policies, employment standards, healthcare-specific operational practices, privacy regulations, and compliance requirements.
- Identifies opportunities to improve user experience, streamline business processes, and enhance HR system functionality through upgrades and configuration changes, while assessing and managing risks and issues related to the designated functionality / portfolio. Track progress against timelines, escalating concerns as needed to ensure timely delivery.
- Contributes to change management planning and execution by providing subject matter expertise, input into communication strategies, and support for training initiatives, and the development of training materials and job aids to facilitate end-user adoption and effective use of the provincial BC Health Workday system.
- Defines and monitors success metrics for the designated functionality/portfolio, including user adoption rates, process efficiency improvements, compliance with collective agreements, and reduction in system-related issues post-go-live.
- Identifies opportunities to harness benefits from future state business processes. Works closely with the Program Benefits Realization Lead to identify and harvest specific, measurable benefits through the consistent use and adoption of the Workday across BC Health.
Qualifications
- A level of education, training, and experience equivalent to a Bachelor’s degree in Data Science, Business Intelligence, Business Administration, Human Resources, Information Systems, or a related field with a minimum of 5-7 years of progressively responsible experience in system implementation within the designated area of functionality / portfolio, preferably in large, unionized and/or public sector.
- Demonstrated expertise in Workday reporting / configuration and deployment within the designated area of functionality / portfolio, including business process configuration, integrations, testing and compliance features. Certification in Workday HCM or related modules is an asset.
- Proven experience managing and developing HRIS or technical teams, with a focus on collaborative problem-solving, capacity building, and effective workload prioritization in a high-demand environment.
- Strong interpersonal and communication skills, with the ability to build relationships, engage diverse stakeholders, and translate business needs into system solutions across multiple organizations.
- Ability to analyze complex system issues, identify root causes, and implement effective solutions. Skilled in using data to support decision-making and improve service delivery.
- Solid understanding of HR operational processes, complex payroll models, role-based access controls, service centre models, and how technology supports employee and manager experience. Experience working in healthcare or unionized environments is considered an asset.
- Excellent interpersonal, communication, and facilitation skills, with a demonstrated ability to collaborate effectively with diverse stakeholders, including HR, Finance, IT, and operational leaders at both organizational and provincial levels.
- Asset: Previous Workday implementation experience
What We Bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time
Wage: $108,147.00 - $148,702.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition #HCMS_E06278
What We Do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of June 29th, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.
