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Added 9 mins ago
GT
System Safety Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Serve as the Program Safety Manager for selected programs, owning system safety execution while providing expert guidance and support to smaller initiatives and projects.
Added 9 mins ago
GT
Systems Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Systems Engineering, the Systems Engineer at our sonar engineering facility plays an integral role from the outset of the program. This position is responsible…
Added 9 mins ago
Project Coordinator
E.S. FOX LIMITED
Hamilton, ON
Reporting to the Area Manager, the Project Coordinator is responsible for the coordination of projects including but not limited to the complete administration of contracts and contractual…
Added 9 mins ago
Construction Manager
E.S. FOX LIMITED
Hamilton, ON
Our office in Hamilton, ON, is looking for a Construction Manager to join our team.
Added 9 mins ago
Environmental Project Manager, Transportation & Municipality Specialist
WSP
Calgary, AB
Shape the future of major energy, infrastructure, mining, and resource development projects across Western Canada. As a Environmental Project Manager, Transportation & Municipality…
Added 23 mins ago
WI
HSE Site Representative
WSP in Canada
Winnipeg, MB
- Full-time
This field-based role will support remediation projects and ice road construction in the Northwest Territories. Working as part of the WSP field team and reporting to the Project Manager,…
Added 23 mins ago
AC
Compressor Technical Support Specialist
Atlas Copco
Calgary, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
Added 24 mins ago
AC
Compressor Technical Support Specialist
Atlas Copco
AB · Edmonton, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
Added 24 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to…
Added 24 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to…
Added 24 mins ago
DE
Technical Sales Representative
Dyna-Pro Environmental
Winnipeg, MB
- Full-time
We're Hiring: Technical Sales Representative at Dyna-Pro Environmental!
Added 24 mins ago
Senior Design Manager
EBC Inc.
Mississauga, ON
For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself through the high quality of its work, adherence to the highest…
Added 24 mins ago
SENIOR PROJECT MANAGER (Community Infrastructure)
City of Toronto
Toronto, ON
The Senior Project Manager will lead complex initiatives that plan, secure, deliver, sustain and evaluate equitable community infrastructure, including community spaces, hubs, community…
Added 53 mins ago
MS
Environmental Project Manager
ML6 Search + Talent Advisory
Toronto, ON
- Full-time
I’m partnering with a highly respected, 100% employee-owned multidisciplinary engineering and environmental science firm. They are looking to hire an Environmental Project Manager for their…
Added 1 hour ago
W
Project Manager II, Consulting
Worley
Calgary, AB
- Full-time
The Project Manager, reporting to the Director, Business Operations & Execution, is responsible for leading and delivering digital projects across Canada, the US, and LATAM. These projects…
Added 1 hour ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Added 1 hour ago
Engineering Project Manager
City of Edmonton
AB
…delivering quality infrastructure. As an Engineering Project Manager, you will lead multi-disciplinary teams through the planning and design of major transportation infrastructure -…
Added 1 hour ago
PC
Senior Project Technologist
Pinchin Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Pinchin is seeking a Senior Project Technologist to join our Environmental Due Diligence & Remediation team in GTA. The role reports to the Operations Manager.
Added 1 hour ago
D
Manager, Finance Data and Systems - Operate
Deloitte
Toronto, ON
- Full-time
We are seeking a Manager, Finance Data and Systems to support the delivery and evolution of enterprise financial reporting, business intelligence, and data solutions. This role will work at…
Added 1 hour ago
TA
Project Manager
Taylor Architecture Group
Yellowknife, NT
- Full-time
Taylor Architecture Group (TAG) has an opening in our Yellowknife office for a Project Manager with a focus on housing and community development.
Added 1 hour ago
TL
Professional Engineering - Electrical Systems Integration
Tek Leaders Inc
Montreal, QC
- Full-time
In your role, you will be supported by the electrical systems manager as a Professional – Engineering – Electrical Systems Integration in a multifaceted position within the Functional…
Added 2 hours ago
ST
Tax Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
As Tax Manager, you will drive international, Canadian, and US tax projects, evaluate risk, build value, and execute strategic tax planning as you develop your skills in a supportive…
Added 2 hours ago
E
Assistant·e contrôleur·euse financier·ère │ Assistant Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Added 2 hours ago
MI
WCM Co-op Student
Magna International
Brampton, ON
- Full-time
Implement continuous improvement projects to address quality, material flow, through-put and productivity improvements
Added 2 hours ago
AG
Project Manager
AME Group
AB · Edmonton, AB
- $94,000 to $115,000 CAD / year
- Full-time
We are looking for a Project Manager, Mechanical Engineering (Buildings) to join our Edmonton office. In this role, you will manage a team of mechanical designers in executing projects…

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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