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Added 11 mins ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
5+ years in a high-performance B2B technology sales organization, in sales, enablement or learning and development, including at least 3 years as a direct-to-market quota-carrying…
Added 11 mins ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 11 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 11 mins ago
CB
Part Time Sales Associate - evenings weekend primarily
COBS Bread
Whitby, ON
- Part-time
At COBS Bread, we celebrate fresh. Our Sales Team Leader are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales…
Added 11 mins ago
KP
OSINT Instructor (Contract)
KeyNorth Professional Services Group Inc.
Ottawa, ON
- Full-time
As a KeyNorth Learning Services instructor, you’ll deliver open-source intelligence training to law enforcement, regulatory, intelligence, and corporate security professionals, drawing on…
Added 11 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 11 mins ago
Manager Facilities Analysis & Technical Services
CAMH
Toronto, ON
The Redevelopment and Facilities portfolio is responsible for major CAMH development and renovation projects, supporting the safe, efficient, and seamless day-to-day operation of CAMH…
Added 11 mins ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
…multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving…
Added 11 mins ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 11 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 11 mins ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 11 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Elmsdale, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 26 mins ago
SP
Front Desk Representative (Part-Time)
Shiplake Properties
Toronto, ON
- Part-time
We are currently seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence.
Added 41 mins ago
S
Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 41 mins ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 41 mins ago
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Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 41 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 41 mins ago
PH
Manager, Clinical ServicesProgram Operations
Provincial Health Services Authority
Victoria, BC
- Full-time
The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise…
Added 41 mins ago
PH
Client Care Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Program Manager (PM) or designate, the Client Care Coordinator works collaboratively as part of an interdisciplinary team and within a trauma informed model of care and…
Added 41 mins ago
PH
Nurse Educator Clinical Prevention Services
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Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 41 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
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- Full-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs.
Added 41 mins ago
Banquet Server (Casual/On-call) - Moncton
Great Canadian Entertainment
Moncton, NB
Under the general supervision of the F&B Manager, this Banquet Server is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational…
Added 1 hour ago
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Senior Product Manager
Vero
Winnipeg, MB
- Full-time
Senior Product Manager required by an exciting, fast-growing technology business looking to scale its existing product portfolio and unlock new commercial opportunities.
Added 1 hour ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Port Hawkesbury, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 1 hour ago
S
Organ Recovery Assistant, Organ Donation & Hospital Development - BC Transplant Society
Sanya’k̓ula
Vancouver, BC
- Part-time
Reporting to the Clinical Operations Manager, Organ Donation, the Organ Recovery Assistant (ORA) functions as an integral part of the Organ Donation and Hospital Development (ODHD) team.

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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