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Added 14 mins ago
RB
Director, Relationship Management, Corporate Client Group
Royal Bank of Canada
Toronto, ON
- Full-time
Create and deliver a superior/full customer experience to each client through careful pre-call research and planning, a ‘consulting’ approach, and regular client relationship reviews with…
Added 14 mins ago
UH
Sprott Patient Education Specialist
University Health Network
Toronto, ON
- Full-time
…Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international…
Added 14 mins ago
N
Lead Environment Artist | Chef.fe Artiste d'environnement
NBCUniversal
Montreal, QC
- Full-time
Establish and maintain the artistic vision for environments in partnership with the Associate Art Director (World) & Art Director.
Added 14 mins ago
WC
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec Corporation
Montreal, QC
- $95,000 to $127,000 CAD / year
- Full-time
Added 14 mins ago
E
Senior Director, Clinical Development Change & Transformation Lead
Evinova
Mississauga, ON
- Full-time
…technology, data, and analytics, we are changing how clinical research is conducted, how care is delivered, and how patients experience it, with solutions built to scale and to deliver…
Added 14 mins ago
BC
Development Officer, Leadership Giving (Fraser Region)
BC Cancer Foundation
Vancouver, BC
- Full-time
The BC Cancer Foundation is at the forefront of a transformative era in cancer research and care.
Added 44 mins ago
R
Director, Relationship Management, Corporate Client Group
RBC
Toronto, ON
- Full-time
Create and deliver a superior/full customer experience to each client through careful pre-call research and planning, a ‘consulting’ approach, and regular client relationship reviews with…
Added 44 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…policies, and procedures The FP&A Senior Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 58 mins ago
Auditing and Supplier Director
GRIFOLS, S.A.
Mississauga, ON
The Supply and Audit Director provides Quality Assurance leadership for GMP audit programs, supplier qualification, and regulatory inspections, ensuring compliance with Canadian…
Added 58 mins ago
D
System Validation Analyst (12 month contract)
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- Contract
…V6 and V12, middleware (Instrument Manager, Myla, etc.), Lab Director, MedLab and result outputs (Dynacare Plus, EMR, eResults, OLIS,…
Added 58 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
…providing decision makers with sound evidence? As part of the Research and Analytics Unit in the Policy and Strategic Planning Branch of Parks & Recreation, you'll join a team focused on…
Added 58 mins ago
Business Officer and Assistant to the Director
University of Toronto
Toronto, ON
As the Business Officer and Assistant to the Director, you will play a central role in supporting faculty, staff, graduate students, and academic leadership within the Cinema Studies…
Added 58 mins ago
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Lead Environment Artist | Chef.fe Artiste d'environnement
NBCUniversal
Montreal, QC
- Full-time
Establish and maintain the artistic vision for environments in partnership with the Associate Art Director (World) & Art Director.
Added 1 hour ago
Manager, GTB Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
…internal policies, and procedures. The FP&A Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 1 hour ago
UO
Government and Community Relations Officer
University of Manitoba
Winnipeg, MB
- $68,904.16 to $103,356.23 CAD / year
- Full-time
…Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM’s impact is…
Added 1 hour ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
The Associate Director, Identity and Access Management (IAM) is accountable for the strategic direction, modernization, and operational effectiveness of Western University's enterprise IAM…
Added 1 hour ago
MU
Masters Career Coach
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- Full-time
Reporting to the Associate Director, Career coaching of Desautels Career Management Services (CMS), and working closely with the Academic Director, Program Director, Technical Interview…
Added 1 hour ago
MU
Project Manager, Graduate Education Initiatives
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- Full-time
Reporting to the Director Strategy & Operations, the Project Manager, Graduate Education Initiatives provides advising, planning, policy and project management support on a range of…
Added 1 hour ago
GM
Parajuriste corporatif en entreprise | Télétravail 4 jours - Corporate Paralegal | 4-Day Remote Work | 26-0335P
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Added 1 hour ago
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Market Data Vendor Manager
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Good understanding of market data products, including terminals, real-time and reference data, indices, ratings, research platforms, licensing models, and governance practices.
Added 2 hours ago
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- Full-time
Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of…
Added 2 hours ago
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Added 2 hours ago
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IDEA Specialist, Office of I-IDEAS - Temporary Full-Time (1.0) (until March 2027)
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- Full-time
…infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is…
Added 2 hours ago
Sales Manager, Canadian Armed Forces (CAF)
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Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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