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Meat & Seafood - Manager Meat
Sobeys
Estevan, SK
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
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Wellness Manager
E4C
AB · Edmonton, AB
- Full-time
As a Wellness Manager, you will work under the direction of the Site Manager to build authentic connections and foster trust with residents in a supportive housing environment. Serving…
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WI
HSE Site Representative
WSP in Canada
Winnipeg, MB
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
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Line Cook - Sunnybrook Estates
Oliver & Bonacini Hospitality
Toronto, ON
- Full-time
Execute daily food preparation and cooking tasks as directed by the Sous Chef, Chef de Cuisine, or General Manager
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RC
Night Houseman
Retirement Concepts
Courtenay, BC
- $23.89 CAD / hour
- Temporary
The Night Houseman reports to the Support Services Manager and/or designate and is responsible for the night janitorial and security duties at the community. This role maintains the…
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Manager, Operational Modernization
Toronto Pearson International Airport
Toronto, ON
- Full-time
…higher standard for performance, customer care, sustainability, safety, and efficiency. Your work will help create a more uplifting travel experience, strengthen the prosperity of our…
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TP
Specialist, Airport Bussing (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
This position will report to the Manager, Bussing Operations. Under the daily guidance of the Lead Hand, Airport Bussing, this position is responsible for conducting Bussing operations…
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Senior Manager, Asset Protection & Safety, Global Fulfillment, Western Distribution Centers
lululemon
BC · British Columbia, Canada
- Full-time
Within Global Fulfillment AP&S, Distribution Centers, the Senior Manager, Asset Protection & Safety provides strategic and operational leadership for safety, security, and asset protection…
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Compressor Technical Support Specialist
Atlas Copco
Calgary, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
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Survey Assistant, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
Follow all Midwest health and safety policies, practices & procedures, with a commitment to contributing to the safe work culture.
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Crew Chief, Red Deer
Midwest
Red Deer, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
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Crew Chief, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
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Assistant Store Manager - Back-end Ops
Kent Building Supplies
Port Hawkesbury, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
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RC
Cook Helper
Retirement Concepts
Courtenay, BC
- Full-time
Monitors and records the temperature of the dish machine at least twice daily. Reports all deficiencies to the executive Chef or Support service Manager.
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Survey Assistant, Red Deer
Midwest
Red Deer, AB
- Full-time
Follow all Midwest health and safety policies, practices & procedures, with a commitment to contributing to the safe work culture.
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Housekeeping Attendant (2026-10968)
Verve Senior Living
Lloydminster, AB
- Part-time
…Housekeeping Attendants play a critical role in the health, safety and well-being of our residents by ensuring our infection and sanitation control measures are maintained throughout the…
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AC
Compressor Technical Support Specialist
Atlas Copco
AB · Edmonton, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
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Procurement Manager
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Project Procurement Manager to join our Edmonton Procurement team. This role is accountable for developing and executing project…
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Business Development Manager
Caesarstone Canada
BC · Fraser Valley H, BC
- Full-time
Business Development Manager - Lower Mainland, Fraser Valley
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Assistant Professor (Tenure Track) and Canada Research Chair Tier 2 in Cancer Immunology
University of Alberta
AB · Edmonton, AB
- Full-time
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Survey Assistant, Edmonton
Midwest
AB · Edmonton, AB
- Full-time
Follow all Midwest health and safety policies, practices & procedures, with a commitment to contributing to the safe work culture.
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Terminal Manager
Midland Transport
Truro, NS
- Full-time
Midland Transport is seeking a results-driven Terminal Manager to lead the day-to-day operations for our Truro Terminal. This is a key leadership role responsible for ensuring the safe,…
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Project Manager, Inbound Logistics
Irving Shipbuilding
Dartmouth, NS
- Full-time
As a Project Manager, Inbound Logistics, you will lead high-impact supply chain projects focused on inbound transportation, warehousing, and inventory management. Working with internal…
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RC
Janitor
Retirement Concepts
Coquitlam, BC
- $20.34 to $20.5 CAD / hour
- Temporary
The Janitor reports to the Support Services Manager and/or designate and performs all aspects of cleaning duties in the community common areas to maintain the established standards for…
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PH
Office Manager
ParaMed Home Health Care
Thunder Bay, ON
- Full-time
Support the Joint Health and Safety Committee and activities at the branch as assigned

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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